Nucar Toyota of Norwood - Service Center

Service Mgr. 5 stars....Service Advisor 0 stars Brought vehicle (2018 Tacoma Limited) in for a recall. When I left I was told by Service Advisor that part needed to be ordered and I would be called. Brought vehicle (2018 Tacoma Limited) in for a recall. When I left I was told by Service Advisor that part needed to be ordered and I would be called. This was also indicated on my service report. After a month, I called the same Service Advisor, left a message and asked for a call back. A week later, after no call I called again, only to be told he and his helper were both out. I explained situation and was told a written note would be left for the Service Advisor to call me. Never got a call. A week later left another voice message to call. Never got a call. A few days after that left another voice message to call. Never got a call once again. A few days after this I called and asked to speak with a Service Manager. I than spoke with Matt, the mgr., I explained what had been going on, he pulled up my record and said he would call right back. Within minutes he called, said the part was there and when could I come in. He said he would not be in work for a few days but said he would set it up and notify one of the service advisors I was coming in when he was out. When I got there, Kevin, immediately searched me out and within 45 minutes I was set to go with the part installed. Matt and Kevin both earned 5 stars, they both delivered as promised. Wilson, the LACK of Service Advisor gets 0 stars as he repeatedly gave no effort to even call me. More

Had my 2017 Rav serviced & Chris was great! Noting major but service was prompt & friendly. Chris texted me & kept me in the loop since I waited for my car. Boch is lucky to have good employees. Noting major but service was prompt & friendly. Chris texted me & kept me in the loop since I waited for my car. Boch is lucky to have good employees. More

Review reply Vacuuming and washing should be part of service. Service staff are friendly and keep customer updated. David made great suggestion for future upcomin Vacuuming and washing should be part of service. Service staff are friendly and keep customer updated. David made great suggestion for future upcoming service appointments More

Service Bach Toyota in Norwood Massachusetts is the best car dealer for selling new , used or certified cars and for service as well and it has great employee Bach Toyota in Norwood Massachusetts is the best car dealer for selling new , used or certified cars and for service as well and it has great employees who have a great asset to Toyota, especially when I had my last service with Chris grey who helped me a lot and he was amazing, I hope that all employees can learn from him how to get the experience and dealing with customers by making them happy and satisfied. More

Boch service Boch Service did a great job in a timely manner Service has been great over the last two visits. I look forward to the next visit to keep my car in Boch Service did a great job in a timely manner Service has been great over the last two visits. I look forward to the next visit to keep my car in great condition. More

I’ll be back I was in for my final check up for the 24 month free service. I was impressed with the reminder of the time running out on the 24 months. I was more i I was in for my final check up for the 24 month free service. I was impressed with the reminder of the time running out on the 24 months. I was more impressed with the service I received from my Service Advisor Larry Dulski. He made the whole process run smoothly. He was efficient and professional and it is because of people like Larry that keep me coming back to Boch. More

Inspection Sticker Quick visit to pick up registration and get inspection sticker for used car purchase. Service lanes spacious and clean. Two employees I spoke to were Quick visit to pick up registration and get inspection sticker for used car purchase. Service lanes spacious and clean. Two employees I spoke to were very friendly and professional. More

Boch servoce Lucio was great to work worth made the trip easy and painless. Had my regular service down as well as a factory recall that got taken care of Lucio was great to work worth made the trip easy and painless. Had my regular service down as well as a factory recall that got taken care of More

Fast and helpful It was very painless. Job got done fast and workers were friendly. Comfortable waiting area with coffee and snacks They did some work I didn’t auth It was very painless. Job got done fast and workers were friendly. Comfortable waiting area with coffee and snacks They did some work I didn’t authorize and they didn’t charge me, without argument More