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Nucar Toyota of Norwood - Service Center
Norwood, MA
1,531 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,531 Reviews of Nucar Toyota of Norwood - Service Center
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December 22, 2019
Compassion at a difficult time Lucio was excellent, my mom passed away last month & we are giving her car to my nephew. We noticed the exhaust on the car was loud and smelled in th Lucio was excellent, my mom passed away last month & we are giving her car to my nephew. We noticed the exhaust on the car was loud and smelled in the cabin & we also got a airbag recall notice. Lucio worked with me to keep the price down so we can give my nephew a good and safe car More
by ROBHANIFIN
Verified CustomerEmployees Worked With
December 21, 2019
Service Advisor issue i Had to return to the service center for the same issue that was supposedly fixed within days after the fix. I told the service advisor that I was un i Had to return to the service center for the same issue that was supposedly fixed within days after the fix. I told the service advisor that I was unhappy that I was spending another visit, only to find out that I had made an appoint just to go and have them order the part that was broken in the first place and had to schedule yet. Third visit. That was not the major issue and I understand that sometimes they don’t figure it out the first time. However, the service advisor became so passive aggressive saying they tried and I should not be at all irritated. He over played how upset I even was, to the point that he actually just egged me in and made me far more upset by his passive aggressive behavior. I have visited this. Center many times without issue with any advisor and they are usually very competent and non confrontational. This advisor was anything but and I have requested not to deal with him again. More
by Jake
Employees Worked With
Jance Sae-Eung
December 21, 2019
Battery draw: alignment; etc Electrical system was experiencing draw when car turned off, causing battery drain. Also, car needed some usual maintenance. Staff listened carefully Electrical system was experiencing draw when car turned off, causing battery drain. Also, car needed some usual maintenance. Staff listened carefully to my description and took good notes. They carefully tried to reproduce my diagnostics and called me when they weren’t able to. After another attempt, they were able to identify and fix chafed wiring on a circuit that was the source of the problem. Other problems were fixed as requested. More
by MDBARROW
Employees Worked With
Jance Sae-Eung
December 19, 2019
Inspection and Maintence Yves was efficient and friendly with me throughout the whole process! I felt comfortable asking questions and he was patient and thorough when answeri Yves was efficient and friendly with me throughout the whole process! I felt comfortable asking questions and he was patient and thorough when answering them. Thanks again, Yves! More
by KATHERINEHORYN
Employees Worked With
Yves Redon
December 18, 2019
Horrific customer service The issue I paid for was not resolved. I’ve now left 6 messages looking for a refund and no one has returned my calls. I will never come back to Boch. The issue I paid for was not resolved. I’ve now left 6 messages looking for a refund and no one has returned my calls. I will never come back to Boch. More
by murphy.meghan.a
Employees Worked With
December 18, 2019
Service Manager adding Unnecessary repairs to list I felt that the Service Manager was trying to boost problems on my car. There was fuzzy math involved and I was not satisfied with communication. I felt that the Service Manager was trying to boost problems on my car. There was fuzzy math involved and I was not satisfied with communication. More
by JULIE38
Employees Worked With
Kyle Arruda
December 18, 2019
Repair on car Car needed work from small accident - this 2nd time. My car is old and Mr Shea was wonderful - knowledgeable, easy to talk to, work done quickly I Car needed work from small accident - this 2nd time. My car is old and Mr Shea was wonderful - knowledgeable, easy to talk to, work done quickly I have been very pleased on my two visits. More
by loumckell
Employees Worked With
Brian Shea
December 17, 2019
Recall service Friendly and communicative staff. Would definitely return if needed. All work was completed as per our agreement. Appreciated the text updates and Friendly and communicative staff. Would definitely return if needed. All work was completed as per our agreement. Appreciated the text updates and information given to me. More
by RUNNERDEB
Employees Worked With
David Demosthene
December 17, 2019
Excellent service, as usual Yves went above and beyond for my service. When it was going to take a long time, he had one of the employees drive me home in his own car! Yves went above and beyond for my service. When it was going to take a long time, he had one of the employees drive me home in his own car! More
by KGRACE2
Employees Worked With
Yves Redon
December 17, 2019
Excellent service !! Excellent service experience as always. Service advisor Kevin did an exceptional job with his technical and customer service abilities. The service ti Excellent service experience as always. Service advisor Kevin did an exceptional job with his technical and customer service abilities. The service time was also very less and the waiting room environment was superb as well. I already had an excellent sales experience in summer 2019. More
by Shahab
