Nucar Toyota of Norwood - Service Center

Very quick and pleasant to work with I think his name is Jack. He called me with the updated while my car was there. He was attentive. Jack. He called me with the updated while my car was there. He was attentive. More

Knowledgeable and personable reps. Routine maintenance done safely and professionally. Service three was helpful. Service was done on time and in a short period of time. Waiting area r Routine maintenance done safely and professionally. Service three was helpful. Service was done on time and in a short period of time. Waiting area respected state requirements. More

I couldn’t pick my new truck up over the weekend because some person wasn’t working on the weekend for you guys. I took time off work to come pick the truck up on a weekday. The truck was not ready with the some person wasn’t working on the weekend for you guys. I took time off work to come pick the truck up on a weekday. The truck was not ready with the sticker and registration when I was told to pick it up, so I had to come back on another week night to get that. When I came to get the sticker it took over an hour! I called earlier in the afternoon so David knew I was coming. He told me everything would be all set and I just needed to drive into the service bay and it would be taken care of. I feel I was misled after being made to wait over an hour for literally the longest car inspection I have ever heard of. Additionally, when I came to purchase the vehicle I was made aware of the 3% charge for debit/credit cards for the payment. I understand why you do this, but please inform customers prior to their arrival. I had know way of knowing this, and having to leave the dealership to get a cashiers check and then come back made the process more complicated. More

Questionable When making the appointment I was told there would be no charges by the person making the appointment on the phone. I was charged for service/rotatio When making the appointment I was told there would be no charges by the person making the appointment on the phone. I was charged for service/rotation of tires. More

I been coming to this place since I bought my car for service mostly the times I’m satisfied with the attention and work for my car Thank you! service mostly the times I’m satisfied with the attention and work for my car Thank you! More

Excellent service as always. Everyone here was very professional and Jack especially was helpful and pleasant. Price was a little lower than expected and waiting area looked cared-for. professional and Jack especially was helpful and pleasant. Price was a little lower than expected and waiting area looked cared-for. More

Never had a problem with honesty. I always drop my car off so waiting isn't an issue. I usually go on Saturday and still get my car back in about 3 hours. off so waiting isn't an issue. I usually go on Saturday and still get my car back in about 3 hours. More

My car broke down. I called for Boch to possibly tow it for service but appointments to do so were booked to September. I had AAA tow it and they fixed it. for service but appointments to do so were booked to September. I had AAA tow it and they fixed it. More

Scheduled check engine light appt. Left car all day, they failed to fix issue. Today’s appointment was coming back to fix that failure. I told them my timeline of when I needed to leave by, they got the chec failed to fix issue. Today’s appointment was coming back to fix that failure. I told them my timeline of when I needed to leave by, they got the check engine light to shut off and charged me $500, only to have it turn on within 1 minute of driving, came back, they kept me there past when I told them I needed to leave by and didn’t fix the issue. 2 additional trips there, $500 extra spent, late because of them, problem still not fixed. Terrible service. Had me sitting in lobby for a long time with no offer of food or beverage or ride to get food or beverage, starved through breakfast and lunch instead of being able to eat or drink, drank from the bathroom sink. More

The folks in this dealership are very fr and always willing to go above and beyond to make the customers happy Thank u And a special thanks to David and Lou in the service department willing to go above and beyond to make the customers happy Thank u And a special thanks to David and Lou in the service department More