Nucar Toyota of Norwood - Service Center

Used to be great customer service but has really deteriorated in that area. I felt like I was a number. Customer service went way downhill deteriorated in that area. I felt like I was a number. Customer service went way downhill More

I've been going to BOCH now for 10+ years and have mostly worked with the same 1 or 2 service reps. This was my first time working with Angel and he was AMAZING. He was easy to talk to, professional while be worked with the same 1 or 2 service reps. This was my first time working with Angel and he was AMAZING. He was easy to talk to, professional while being very personable at the same time. I'm definitely looking forward to seeing him in a few months when I return for my oil change. More

Came in for a sticker This service center has a 3% surcharge for using a credit card to pay for service I find this to be outrageous. That is my opinion.i This service center has a 3% surcharge for using a credit card to pay for service I find this to be outrageous. That is my opinion.i More

Jance was nice person he did a good job, but waited long, but excellent service. I really appreciate it. Thank you so much, see you next time. but excellent service. I really appreciate it. Thank you so much, see you next time. More

I called and texted Jance on June 11. It is June 13 and I have not heard from him. Will not return, need a call. have not heard from him. Will not return, need a call. More

I dropped off car for service I pulled in and waited over 12 min for service writer to approach me. Some very slow movers- meaning those moving cars. Once checked in, ok. No washer I pulled in and waited over 12 min for service writer to approach me. Some very slow movers- meaning those moving cars. Once checked in, ok. No washer fluid fill though. I thought this was included, but not done. Dave was very nice! Felt comfortable with him. More

The folks at Boch Toyota Service are always great and that’s why I keep coming back. David Linn and the entire Team are great work with. that’s why I keep coming back. David Linn and the entire Team are great work with. More

Battery drain after 3 days of no use! 3 visits to service and car not fixed!! Service sucks service writer rude and not helpful! Car has brand New battery 3 months old been replaced again last week I service and car not fixed!! Service sucks service writer rude and not helpful! Car has brand New battery 3 months old been replaced again last week In case bad cell free swap! I dove the car battery fully charged soon I leave my car 3 days car won’t start i have to jump it , the service writer say nothing wrong with the car u need to put a charger on the battery !!! Who will accept that I leave my wife car 30 days and the battery hold the charge and start like in a second , we are in a summer season what about the winter time how difficult it’s gonna be to jumpstart in the snow and cold weather I don’t have a garage I parked outside keep telling him I drove the car enough after 3 days the battery died!!! Again he said u drove 17 miles since last visit not enough that writer has no clue he thinks people are dumb they don’t know about car I used own a repair shop ! And the best rudest part I told him I’m not gonna start my car in 3 days if the battery drains I’m gonna bring my car back , u wanna know he’s did !!! He said I’m gonna tell u the same things and he open the door for me waiving he’s hand out thru the door saying bye bye !!! Like saying get the f out in a nice way!!! How rude was this if any one treat u the same way will u accept it !!!! Shame on Toyota to hire people like that to deal with costumers I’m not fixing my car for free u get paid from ur service but I need my car to get fix I brought this car from u guys and on top of that I paid extra for replacing remote starter, extended warranty tires and rims warranty and interior cloth and carpet protection!!! All that extra $$$$ shame on u shame on u !!! I’m so upset and sad couldn’t sleep last night how I got treated this day ! I’m asking Toyota to call me back for this issue and I’m get this escalated to Toyota USA headquarter this issue has to get fix soon as possible!!!’ More

Lucio was nice and prompt he got me a rental in the last minute cause they found a problem with my car and he was very helpful and got me a rental very fast thank you lucio you service was excellent minute cause they found a problem with my car and he was very helpful and got me a rental very fast thank you lucio you service was excellent More

Great communication and service. Kevin had a great attitude and was extremely knowledgeable, helpful and east to work with. He explained everything and made sure I had what I needed attitude and was extremely knowledgeable, helpful and east to work with. He explained everything and made sure I had what I needed More