Nucar Toyota of Norwood - Service Center

I have honestly never met such a helpful, competent service consultant. Bob was the one in the service center that was getting things done very quickly. His pace was impressive. He whipped through the service consultant. Bob was the one in the service center that was getting things done very quickly. His pace was impressive. He whipped through the paperwork and got my car moving through the service center. He was polite, professional and pleasant. It was obvious to me that he takes pride in doing a good job and assisting people in the most professional way. He went above and beyond for me. I think that so many people in the service industries today almost seem to resent customers. Bob was clearly doing the best job he could to make things right. The speaker Bob had ordered for me was mistakenly sold/used by another service person. Bob was clearly frustrated, but didn't spend anytime complaining. He got on the phone and made arrangements to get a new speaker for me, and he handled it the same day. How? I'm not sure. But it was a "miracle" of efficiency. I can't say enough about Bob. If I need service again, I will request Bob specifically. The others may be fine workers, but they all seemed to be working at a slower place. Bob was fast and excellent at his job. Boch Toyota would be very wise to keep him happy, because he's an asset to your operation. Carol Patch Needham, MA More

I entrust my vehicles only to Boch Toyota of Norwood and Bob Gandolfo. Bob is very professional, yet at the same time, it is apparent that he truly cares about the customer. He takes the time to get to kno Bob Gandolfo. Bob is very professional, yet at the same time, it is apparent that he truly cares about the customer. He takes the time to get to know both my daughter and I. I am a single mom and money is often tight, and Bob lets me know what concerns I should deal with right away and those of which that can wait a while. I trust him implicitely and that is of the utmost importance to me. I feel confident knowing that he is very honest and that is why I will continue to take both my vehicles to him. I would highly recommend going to Bob at Boch Toyota. More

Bob was on time, courteous, honest and very helpful with the assessment of the 40,000 mile check up my 2010 Toyota Tundra required. The truck tires were tested and were determined to fail my next sticker i the assessment of the 40,000 mile check up my 2010 Toyota Tundra required. The truck tires were tested and were determined to fail my next sticker inspection, but the price and the plan for new Michelins was not too painful, thanks to Bob's attention. He definitey cares about his customers, listening to my expectations and also offering the shuttle ride option to me on both ends of the appoinemtent...no waiting in this busy service/sales center was also a wonderful thing. Bob provides superior customer service at ever turn; I plan to have all my servie work accomplisehd with Bob at Boch Toyota in Norwood. More

Hello, I had my 2010 Corolla for a year now. No Hello, I had my 2010 Corolla for a year now. No problems from any kind. Wonderful experience. After the first 5,000 miles I got my first service ( Hello, I had my 2010 Corolla for a year now. No problems from any kind. Wonderful experience. After the first 5,000 miles I got my first service (free oil change). Now after 10,000 miles I just got my routine maintained and also the inspection sticker. Without a shadow of a doubt BOCH Toyota is not only the best Car dealership in America but only in the entire planet. I do like the movie theater in the waiting area and the free coffee and the high tables that helped me to grade my student’s exam while I was waiting. Fantastic experience and I recommend Boch to anyone who needs a piece of mind. More

This is the first positive experience I have had at this dealership. It was only because of Bob Gandolfo. He listened, was courteous, and went out of his way to make sure he understood our problem. He let dealership. It was only because of Bob Gandolfo. He listened, was courteous, and went out of his way to make sure he understood our problem. He let us know what to expect as far as a timeframe. Our unique problem was solved quickly. I had previously vowed not to return to this place but now will make it a practice to contact Bob regarding any service needs we have for our 2 Toyotas. More

I had had my 2008 Toyota RAV-4 in for regular maintence last week - each time I go the staff is always very pleasant. They also have a very organized system of checking in despite the volume of cars coming last week - each time I go the staff is always very pleasant. They also have a very organized system of checking in despite the volume of cars coming in for service. I dealt with Bob who was funny & very professional; I actually find them all to have terrific attitides! More

Owen Garber, a service advisor, was very attentive and helpful during my recent service visit. He exemplifies the best in customer service. It is both the quality of the customer service that I receive as helpful during my recent service visit. He exemplifies the best in customer service. It is both the quality of the customer service that I receive as well as the excellent repair of my automobile that brings me back to BOCH every time. More

Service Advisor Bob Gandolfo is always extremely friendly and helpful. He makes sure you know what you are getting, and is very honest about the timing. He also seems to ask the right questions to troubles and helpful. He makes sure you know what you are getting, and is very honest about the timing. He also seems to ask the right questions to troubleshoot anything you are curious about. i will definitely go back. More

Bob Gandolfo was so helpful as usual. He really went out of his way to give us the most courteous service and to keep us up to date about the progress of the work. Everything was done thoroughly and we alw of his way to give us the most courteous service and to keep us up to date about the progress of the work. Everything was done thoroughly and we always felt confident that he had our best interests at heart. More

It is because of Bob Gandolfo that I service both my Toyota vehicles. He is wonderful to deal with. He clearly explains what is needed and provides the necessary follow-up thru resolution. It is a pl Toyota vehicles. He is wonderful to deal with. He clearly explains what is needed and provides the necessary follow-up thru resolution. It is a pleasure dealing with Bob. He has exceptional customer skills and is a delight to deal with...thank you More