Nucar Toyota of Norwood - Service Center

Long summary of mixed experience. Okay, so where do I begin? I'll start by giving credit to the people at Boch that actually tried to help without acting like I'm inconveniencing th Okay, so where do I begin? I'll start by giving credit to the people at Boch that actually tried to help without acting like I'm inconveniencing them. John Remy from sales and service advisor Lucio Lopez. Those two deserve at least 3 stars for effort. I honestly can say they tried their best if unfortunately still leaving me a bit unsatisfied with the results. So, I left another review on 8/27. I believe it wasn't very flattering for Boch Toyota in Norwood. I write this now in order to inform anyone truly interested in whether or not this dealership is worth spending your time and money on seeing as how I have to go through something negative each time I make a visit and I don't feel very comfortable while I'm there. I made an appointment for W 11/9 and they still weren't ready for me. I'll grant them that I gave them a sizeable list of things to inspect/work. Although I was there from 10:15am until approximately 5:30pm, which is a long time to wait, I do understand much of the time I waited. Like the majority of you, I expect a certain level of professionalism when I acquire any product from any company wanting what you've been putting in your pocket... that being money! Now, by the end of a previous visit, the company vehicle that I brought to them was returned with scratches along the passenger side of the vehicle as well as being left visibly dirty. Obviously, I was upset and so was the owner of the company I work with. So after talks and sending faxes/email's to the higher ups with evidence of the facts, it was agreed that it would be taken care of when I brought it in. Fortunately, they did a decent job this time, but there were times the service department seemed very uneager to get the scratches repaired and John Remy saw to it that they did. But, they still left some on the rear passenger door and one on the front passenger door. Understand that the damage occured while they had possession of the vehicle. The fact of the matter is that no client should endure this level of unprofessionalism from any establishment that portrays themselves as the best at what they do. They did however clean the car this time and gave me a tank of gas so that cheered me up a bit. But, I take exceptional care of any vehicle in my possession and I know what to look for when it comes to imperfections. At this point, it appears out of spite. Whether they'll admit it or not is something else. Our company excels at great costumer service which is necessary especially pertaining to the private livery car business. And, just as our clients expect the best, we also expect the best from companies we do business with. More

Service manager will take care of your problems. Waited 1.30 hr for an oil change and found out the mechanic didn't even take my car in yet. Took the car out and wasted a trip. ------------------ Waited 1.30 hr for an oil change and found out the mechanic didn't even take my car in yet. Took the car out and wasted a trip. ------------------------ Update 06/11 The service manager called and apologize for the unpleasant experience with the long wait time and offered me to go in again for a free oil change. He said they were understaffed the day I took my car in the last time. So I decided to give them another try. Took my car in and the oil change was done in only 45 minutes. Thank you. More

Disappointed I would not recommend Toyota for service inquiries. I was in there for a recall that took almost two months to repair. Unfortunately, when there is a I would not recommend Toyota for service inquiries. I was in there for a recall that took almost two months to repair. Unfortunately, when there is a recall the dealership is responsible for repairing it. Staff was inconsiderate and did not find my time precious. All said and done I got my vehicle back and now they are not covering a bill I was told would be covered. It's disappointing because I planned to buy my new car at Toyota but after this experience it leaves a bitter taste in your mouth. More

worst service in 25 years experience As an insurance agent who works with auto dealerships all the time, this was definitely the worst dealership I have ever dealt with in 25 years of bei As an insurance agent who works with auto dealerships all the time, this was definitely the worst dealership I have ever dealt with in 25 years of being in the insurance business. Although phone is answered, you never get connected to anthing but a message machine. The sases agent promices to call you back within one hour, and after 24 hours I am still waiting for a call back from him, or sales manager and finance manager. Also the fax number given does not work. What a terrible auto dealership! They should be out of business soon! More

I would never recommend anyone to this dealership. I waited for 3 hrs for my car to be serviced to be told nothing was done waited for 3 hrs for my car to be serviced to be told nothing was done More

I brought my car in for service. The service manager, Joe was so helpful and knowledgeable. I, not knowing a lot about cars, described the noise and problems I was having with my Toyota Corolla. He pat Joe was so helpful and knowledgeable. I, not knowing a lot about cars, described the noise and problems I was having with my Toyota Corolla. He patiencely listened and test drove the car with me to better understand what I was experiencing. After this and before any work was done, Joe reviewed what issues were found and gave me a breakdown of what the costs would be. I have never experience such wonderful service and will continue to bring my car to Boch! Thank you, Joe!!! More

Typical business by cheating customers. When you were trying to book a service, they would tell you free ride is available if you needed one. When you brought this up, they would find all reasons to tell trying to book a service, they would tell you free ride is available if you needed one. When you brought this up, they would find all reasons to tell you that your situation did not apply to their policy for this free ride. So forget about it, just another dirty trick like to persuade you to purchase a part that is not necessary. More

I took my car in for its 20,000 mile service checkup. I was greeted and warmly welcomed by Chuck Fassel, who checked me in. I had two special requests....one to vacuum my trunk, and the second to silence was greeted and warmly welcomed by Chuck Fassel, who checked me in. I had two special requests....one to vacuum my trunk, and the second to silence the "siren" on my car alarm which had been way too sensitive from day one. The routine work on my car was handled promptly within the estimated time, and my two requests were handled by Chuck himself. Thank you, Chuck. My last several cars have been purchased with the help of Sales Consultant, John McDaniel. I enjoy working with John. He is not pushy! He is friendly, helpful, and efficient. I was not buying a car today, but John spent some time with me while I awaited my service work to be completed. I was not surprised to learn that John has reached the SILVER Sales Society level in sales. He deserves this honor - for his hard work, and great service to his customers. More