Nucar Toyota of Norwood - Service Center

Jance is terrific to deal with. He explains what my car needs done and keeps me informed if there are delsys in my car being done in a timely manner. needs done and keeps me informed if there are delsys in my car being done in a timely manner. More

Unhappy with the service. I was charged for a service that was not done. The Manager gave me attitude about it because I was unhappy with the service that he lied about. I asked for my money back and he that was not done. The Manager gave me attitude about it because I was unhappy with the service that he lied about. I asked for my money back and he stated, “oh well you’re not getting your money back!” This not the first issue that I’ve had with the service and the employees at Boch Toyota. I will take my truck and my money elsewhere. More

All wheel alignments-poor service. Wasted for 3 hrs. Recall all wheel alignments 3x times. I’m not that satisfied enough for that and unhappy. Recall all wheel alignments 3x times. I’m not that satisfied enough for that and unhappy. More

Ilove boch Toyota . You you go there, you and you car are welcome from the 1st to the last step. People in there show great professionalism. are welcome from the 1st to the last step. People in there show great professionalism. More

Good customer service. Service personnel did a good job. All problems with my car were solved. Thank you Jance for a job well done! My car is now working well. All problems with my car were solved. Thank you Jance for a job well done! My car is now working well. More

My advisor was great, he wore a mask and kept me updated, I expected a longer visit due to covid, and was right but ok I expected a longer visit due to covid, and was right but ok More

As always great customer service! No one but Boch Toyota has ever serviced our cars for 20 years now! Always great customer service, they stand behind their work and get it done as qui No one but Boch Toyota has ever serviced our cars for 20 years now! Always great customer service, they stand behind their work and get it done as quickly as possible. This time was a bit different due to the covid19 issues, but I was very, very impressed with everything done to keep us all safe and keep our cars running and still provided that excellent service they are known for! Janus explained the issues from the noises I was hearing, he took really good care of us! Car is driving like it was brand new instead of 13 years old! Thank you so much! More

We brought the car in for a very serious issue. We have contacted the corporate phone number we were given and were told to call and speak to customer service manager who is not in the office and is probab contacted the corporate phone number we were given and were told to call and speak to customer service manager who is not in the office and is probably working from home. Call the service manager and had to leave message twice. We get lots of action when we buy cars very little and we have a serious problem. On the day we brought the car in for service, they kept the car for over five hours and ended up not even touching the car because of the unintended acceleration problem. More

I called and asked if I could come at 10:00 rather than 11:45 apt - I was told sure we can take you early - I was there 3.5 hours and was told “ I don’t know who said for you to come early . It was a comp 11:45 apt - I was told sure we can take you early - I was there 3.5 hours and was told “ I don’t know who said for you to come early . It was a complete waste of time showing up early I saw my car sitting waiting to be worked on . Very disappointed More

Service was quick, unfortunately I had to remained them of my promised discount. Was charged full price. After I reminded them, they I did get my discount. of my promised discount. Was charged full price. After I reminded them, they I did get my discount. More