Nucar Toyota of Norwood

Some of the Internet Team are good but some of them are not. Need to call several times, talked to different people before they emailed the quote. Finance Department never responded. They tricked you to b not. Need to call several times, talked to different people before they emailed the quote. Finance Department never responded. They tricked you to buy unnecessary additional coverage. Did not explain the paperwork before convincing customer to sign. Customer service is very poor. The after sales services is bad. The only star is given because the price is still acceptable, but not the best deal after price comparisons. More

Horrible, despicable, poor excuse for a dealership. They do not care about their customers or the vehicles they let leave theor lot! Close this dealership. do not care about their customers or the vehicles they let leave theor lot! Close this dealership. More

Awful experience.I'll never shop here again for a car.They lied to us about the available rates and deals and tried to act like it was our probably and not theirs. NEVER again. I don't even want to car.They lied to us about the available rates and deals and tried to act like it was our probably and not theirs. NEVER again. I don't even want to give them 1 star. More

The sales representative Michael Kim that helped me was wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of that changed when his his manager Eric Yngve came downstairs. Buyers beware...I came to this dealership preapproved through a nationally recognized bank, and after a 3 minute speech on how "admirable" it was that I did my "phone research" about the car I wanted, told me that due to covid he has now changed his policy and customers must purchase a car by paying in full that very day. He said that if I were to finance through him there was some wiggle room, but ultimately he did not want to wait the processing days for banks to submit the check. This makes no sense because even financing through his bank he would STILL have to wait for a check. If you want to be talked to condescendingly make sure you ask for Eric. Shame there was no room for negotiations because I was prepared to get the car! More

I’m happy with my visit today. Because with the good help of Mr. Angel Pimentel it finished past for the changes of 4 - tires. Thank you that His part of the service client advisor. I rate Mr. Angel Pimentel of Mr. Angel Pimentel it finished past for the changes of 4 - tires. Thank you that His part of the service client advisor. I rate Mr. Angel Pimentel 100% ( 5 - Stars ) for customer service. More

Provided great assistance without any pressure. I could tell he only wanted the best for us and not trying to sell us something. Would definitely recommend him! tell he only wanted the best for us and not trying to sell us something. Would definitely recommend him! More

I bought a new Sienna in 2020; been trying to get a call-back for over three months after 18 calls. Poor service after the sale! call-back for over three months after 18 calls. Poor service after the sale! More

One of the worst car buying experiences EVER!!!I One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to ge One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to get the best price for their vehicle same as a buyer would - no problem there. Just the typical car salesman stereotype for this Dealership. Price was good compared to other dealerships but that comes with a red flag as the customer service was terrible. After purchasing the vehicle, there were multiple issues which resulted returning to the dealership on three separate occasions. First, they didn't give me the financial documents, a 2nd key had to be made, 3 of 4 tire valve caps were missing, no inspection sticker and a broken sunglass holder. After notifying the dealership I needed to return for all of these items they agreed. Upon arrival the sunglass holder was never ordered hence a second trip needed to then get this repaired. Not very professional to tell someone you have a part and upon arrival it is not readily available. As time went on the vehicle started to shake when braking. I scheduled a time to go back a third time. Upon inspection the dealer said the rotors were bad (this is having the vehicle less than 2 months). The dealer said they would split the cost, which is totally unacceptable. The dealership should have covered the cost as this vehicle is less than 2 months old to me. Needless to say, I would not recommend this dealership and save yourself the headache. More