Nucar Toyota of Norwood

Comfortable waiting room. Friendly staff. Jance was good with my 3 year old who loved the kids play area. He did not want to leave. with my 3 year old who loved the kids play area. He did not want to leave. More

Good Sevice especially from Jace very knowledgeable this is a wonderful dealership which has all the needed and appropriate features for an end to end experience is a wonderful dealership which has all the needed and appropriate features for an end to end experience More

The service took longer than expected but Kyle was very good about it. Kyle kept me informed the whole time, he was extremely professional and courteous! good about it. Kyle kept me informed the whole time, he was extremely professional and courteous! More

I’ve never had a bad experience at Boch Toyota. All sales and service personnel I’ve dealt with have always been professional. Will definitely share my experience. sales and service personnel I’ve dealt with have always been professional. Will definitely share my experience. More

Angel is an exceptional service tech. Very professional. He took care of my needs . Was very explanatory about what t I need to do next. He took care of my needs . Was very explanatory about what t I need to do next. More

I have been coming to this dealership for eight or more years and have always received the best from the service Dept. Both teams are great and k owlegeabke years and have always received the best from the service Dept. Both teams are great and k owlegeabke More

Service was quick and precise. They took me right away and performed the needed service A couple of sensor lights came on and they took care of the problem. I'm very happy with the service. and performed the needed service A couple of sensor lights came on and they took care of the problem. I'm very happy with the service. More

Boch collision center, replacing the from bumper on my 2019 Camry. Everything looks good, you need just do a detail once the car is ready...thanks 2019 Camry. Everything looks good, you need just do a detail once the car is ready...thanks More

Inflated Pricing & Charging for Services Not Provided I must start this review stating the service employee I dealt w/was NOT A ALL the problem. As a matter of fact Angel was very professional. My vehic I must start this review stating the service employee I dealt w/was NOT A ALL the problem. As a matter of fact Angel was very professional. My vehicle was in for an oil change it was recommended the tires also be rotated - so I agreed. I then remembered I needed a bulb replaced in the front of the vehicle. Once service was SUPPOSEDLY "finish" a list of pricing was gone over w/me for other items needed. This list included the cost for the low beam bulb and install (over $100) I have purchased a light for this vehicle before and have had it put in for about a grand total of $26 (I understand the dealer pricing is going to triple or even quadruple - Some services I have paid the dealer inflated pricing) I decided to call Auto Zone to find out what they charge for the bulb and if they could install it? $17 vs $36 A Z popped it in at no cost. W/that being said the rep at A Z asked if I wanted to get w/shield fluid b/c my vehicle had little to none I said no I just had service it was topped off free It appeared it was not I called Boch and mentioned this although they were closed they answered and told me to come back to get topped off - Who had time for that? In the same conversation it was mentioned what's checked tire pressure light being reset well my tire pressure light was ON it was on when I pulled out of Boch but I just figured once I drove a little it would go off. I just happened to have one tire that does not have a hub cap I exit my vehicle and that tire is in the same location - so either they rotate 3 of 4 tires or they did not rotate the tires AT ALL - I PAID FOR A TIRE ROTATION!! At this point I HAVE NO FAITH THEY EVEN CHANGED MY OIL. I have been told they have cameras that will be viewed but they means nothing to me as I am sure they'll tell me they watched the film and the only thing they did not do was the free top off of the w/shield fluid. I have been a long time customer of Boch Toyota (purchased & serviced 4 brand new Toyota's over the years ref'd 2 people who also purchased to brand Toyota's) my vehicle is a 2007 with 198190 miles so I'm in the market for a new vehicle I only buy brand new and Toyota is my vehicle of choice but I will NOT return for any reason to Boch Norwood for any reason at all! I have said this before but then dealt w/employees like Angel and returned. 2/6 was my first experience with Angel I usually go into the service center and ask for Jance by name as he is the service employee that fixed an awful experience years ago. Arnaldo in the sales dept sold me my last two vehicles and also provides exceptional service. Other employees I have dealt with Not so much! Also I don't know what is going once they take your vehicle off the floor for SO CALLED "SERVICE" I'm no mechanic but I would think all 4 tires would be rotated and with that I would think the tire pressure light would have been checked or maybe even reset Or if there was an issue w/the tire pressure or anything w/the tires they would have told me as they certainly went down a list of 4-5 other issues they found that totaled slightly over $900. I never write reviews but b/c Boch has previously attempted to ignore any service issue brought to a manager's attention I have also reached out to the holding company CDC and will also be in touch with the corporate office. I can't stress enough that the rep provided very professional service and again if not for employees like Angel Jance & Arnaldo I would not have remained a Boch customer for this long - Over 24 years dealing with Boch as my parents actually purchased my first vehicle from Boch More

Bad experience, recall took almost 3 hours and the side air bag cover came dirty and unattached probably and scartched! Tried to give them a chance but told me this is best we can do air bag cover came dirty and unattached probably and scartched! Tried to give them a chance but told me this is best we can do More