Nucar Toyota of Norwood

Had an oil change. Found large oil stains in my driveway. Went back to dealer ship. It was leaking oil. There was a problem with casket being twisted. I’m 81 years old and NEVER had a problem with an oil cha Went back to dealer ship. It was leaking oil. There was a problem with casket being twisted. I’m 81 years old and NEVER had a problem with an oil change. It was fixed(I hope). No apology. Not even a free oil change. More

Ian Merril was extremely condescending and rude. I had just two interactions with him during the sales process and it made the buying experience miserable. I will not conduct business with him again and h just two interactions with him during the sales process and it made the buying experience miserable. I will not conduct business with him again and he should do some self-evaluation on how he treats customers. I was happy to inform my friends and family of the poor service I received from him specifically. The only positive from the buying experience was when Chris White and Chase Calef helped. I recommend Ian take some advice from both Chris and Chase on how to properly treat customers. The most comical part of this all is that Ian is the Finance Manager and I didn’t even finance the car I purchased. More

Service was great. He was extremely courteous and helpful. The service was done promptly and without problems. I will use them again when the time comes. helpful. The service was done promptly and without problems. I will use them again when the time comes. More

Low air in the front right and rear left tires. Larry always goes out of his way to help me whenever I am there. I won’t go to anyone else. always goes out of his way to help me whenever I am there. I won’t go to anyone else. More

Chris Gray provided excellent service, with sound knowledge of the customer and his needs. The dealer should assign him to do training for other advisors. knowledge of the customer and his needs. The dealer should assign him to do training for other advisors. More

good service the staff is very professional and courteous. I feel the job was well done and I got to watch a good movie while I waited for my car to be serviced. the staff is very professional and courteous. I feel the job was well done and I got to watch a good movie while I waited for my car to be serviced. More

While I'm always leery of going to a dealership due to expected cost, my prior mechanic sold to a chain. This was my first experience with Jance and he was great! I left something in my car and because he expected cost, my prior mechanic sold to a chain. This was my first experience with Jance and he was great! I left something in my car and because he knew I didn't have a ride, he sent Cedric to get me. My car was ready the same day (my appointment was to drop off), and Cedric was very pleasant, too. Less stress all around and that was wonderfuk More

Wait time too long, manager wasn’t customer service friendly . First time I experience this situation but hopefully it won’t happen again. Boch Toyota was a always a good place for car shopping friendly . First time I experience this situation but hopefully it won’t happen again. Boch Toyota was a always a good place for car shopping More

Thanks. I appreciate the thourougj examination and inspection of the car. And the prompt appointment that was scheduled. Have a great week and weekend. So... inspection of the car. And the prompt appointment that was scheduled. Have a great week and weekend. So... More

The positive thing was the person who helped me was friendly and courteous. I had a few problems while I was there, and the manager was helpful, as well. I spent a good deal more than planned (needed friendly and courteous. I had a few problems while I was there, and the manager was helpful, as well. I spent a good deal more than planned (needed tires). I used the “walk-out” price calculator for the specific tires before going, so assumed that this would be the price for the services I needed to get the tires I wanted installed. In fact, there was a supplementary service that was explained to me as essentially required or it would undo the work I just paid for. So having that included in the price, or at least listing somewhere that this is highly recommended, since it would have been nice to know before I got there. The cost was a surprise. They overcharged me almost $150 at checkout. Luckily once I brought it to their attention, they fixed it quickly, but if I hadn’t been looking closely or if it wasn’t such an egregious amount, nobody would have noticed. Of all of this, the part that frustrated me most was in addition to the loads of money I was already spending there, they charge a 3% fee to use a debit card or credit card. Seriously?! Who is paying for several hundreds of dollars in services in cash?! It’s not like this is a little Mom and Pop place that has trouble paying the fee; it’s a conglomerate with multiple dealerships. I’m not sure I can even take over $700 out of the ATM. That was the real kick in the teeth. I will probably get my service done elsewhere in the future. More