Nucar Toyota of Norwood

Horrible, despicable, poor excuse for a dealership. They do not care about their customers or the vehicles they let leave theor lot! Close this dealership. do not care about their customers or the vehicles they let leave theor lot! Close this dealership. More

Awful experience.I'll never shop here again for a car.They lied to us about the available rates and deals and tried to act like it was our probably and not theirs. NEVER again. I don't even want to car.They lied to us about the available rates and deals and tried to act like it was our probably and not theirs. NEVER again. I don't even want to give them 1 star. More

The sales representative Michael Kim that helped me was wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of that changed when his his manager Eric Yngve came downstairs. Buyers beware...I came to this dealership preapproved through a nationally recognized bank, and after a 3 minute speech on how "admirable" it was that I did my "phone research" about the car I wanted, told me that due to covid he has now changed his policy and customers must purchase a car by paying in full that very day. He said that if I were to finance through him there was some wiggle room, but ultimately he did not want to wait the processing days for banks to submit the check. This makes no sense because even financing through his bank he would STILL have to wait for a check. If you want to be talked to condescendingly make sure you ask for Eric. Shame there was no room for negotiations because I was prepared to get the car! More

I’m happy with my visit today. Because with the good help of Mr. Angel Pimentel it finished past for the changes of 4 - tires. Thank you that His part of the service client advisor. I rate Mr. Angel Pimentel of Mr. Angel Pimentel it finished past for the changes of 4 - tires. Thank you that His part of the service client advisor. I rate Mr. Angel Pimentel 100% ( 5 - Stars ) for customer service. More

Provided great assistance without any pressure. I could tell he only wanted the best for us and not trying to sell us something. Would definitely recommend him! tell he only wanted the best for us and not trying to sell us something. Would definitely recommend him! More

I bought a new Sienna in 2020; been trying to get a call-back for over three months after 18 calls. Poor service after the sale! call-back for over three months after 18 calls. Poor service after the sale! More

One of the worst car buying experiences EVER!!!I One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to ge One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to get the best price for their vehicle same as a buyer would - no problem there. Just the typical car salesman stereotype for this Dealership. Price was good compared to other dealerships but that comes with a red flag as the customer service was terrible. After purchasing the vehicle, there were multiple issues which resulted returning to the dealership on three separate occasions. First, they didn't give me the financial documents, a 2nd key had to be made, 3 of 4 tire valve caps were missing, no inspection sticker and a broken sunglass holder. After notifying the dealership I needed to return for all of these items they agreed. Upon arrival the sunglass holder was never ordered hence a second trip needed to then get this repaired. Not very professional to tell someone you have a part and upon arrival it is not readily available. As time went on the vehicle started to shake when braking. I scheduled a time to go back a third time. Upon inspection the dealer said the rotors were bad (this is having the vehicle less than 2 months). The dealer said they would split the cost, which is totally unacceptable. The dealership should have covered the cost as this vehicle is less than 2 months old to me. Needless to say, I would not recommend this dealership and save yourself the headache. More

This site appears to be some kind of scam as all the reviews showing right now are 5 star but when u go into the actually reviews every other one is terrible. I will add mine. We had picked out a car reviews showing right now are 5 star but when u go into the actually reviews every other one is terrible. I will add mine. We had picked out a car and received a price and payment, from the telemarketer, that were acceptable. Briana did a nice job with that and setting up and reminding us of our appointment. We arrived on time and met our salesperson, Joseph Nassrallh (sp?). He tried to be helpful but was obviously powerless. Soon into our session we were told that the car we drove 70 miles to purchase wasn't there and was already sold. Sound familiar? Joseph offered us the same vehicle but with $2200 worth of options that we didn't need. He assured us he would do the best he could to get the payments back to what we had expected and after the usual run around he did well enough that we accepted their offer. We only needed to see the car not drive it and I needed my $500 loyalty rebate applied. Well, the sales department couldn't authenticate my rebate even thought I had the paperwork but after another significant wait the finance guy did and we left at $1 above what we were expecting to pay and got the extras. When we were well past ready to get home, Joseph told us we would have to come back as they couldn't produce a 2nd key, provide our mats or do the inspection. I scheduled those thru Joseph and emailed Lou Rylant, the GM, about an issue with the windows condition when we left with the car. I returned as scheduled and was kept an hour and 1/2 to get my inspection only done, Joseph had my key and mats, only 1/2 of which he installed and told me it would be another 30 to 45 minutes to get my windows washed. No thanks. So I put another 70 miles on my leased car to return home. 2 weeks later I received a lease end letter from TFS billing us for the return of only one key fob. I had made a checklist from my emails with Briana and 2 keys was the first thing on the list. I put my wifes into the folder, brought it with us and my wife and I both remember turning over both of our keys. Jessica Costello has not been helpful trying to fix this and Lou Rylant has disappeared. TFS says they can't remove the charge without the dealer telling them we gave them 2 keys so we are at a standstill. I told TFS I will not pay that charge and see where we go from here. This is the 6th or 7th Toyota that we have financed thru TFS in 20 years and expected to be treated better by them as well as Boch. O well, there r other dealers and car brands out there. Watch your back, document everything and be careful. More

These guys are really unprofessional. I would recommend looking elsewhere. We made an appointment online, was greeted and took a test drive with two cars. Our sales person was amazing but the Business M looking elsewhere. We made an appointment online, was greeted and took a test drive with two cars. Our sales person was amazing but the Business Manager, Ian Merril acted unprofessionally. We walked in, knowing the price set on the website and wanting to negotiate a sale today. Our sales person helped us find the right car and begun the normal back and forth. After asking us for a price, the Business Manager, Ian Merril, came out from his office and just told us to leave. No, renegotiation, nothing. Not to mention, the price they gave us was $2000 more than what the exact same car is listed online on THEIR WEBSITE! More