Nucar Toyota of Norwood

One of the worst car buying experiences EVER!!!I One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to ge One of the worst car buying experiences EVER!!! I purchased a Highlander from this dealership two months ago. Like most dealerships they try to get the best price for their vehicle same as a buyer would - no problem there. Just the typical car salesman stereotype for this Dealership. Price was good compared to other dealerships but that comes with a red flag as the customer service was terrible. After purchasing the vehicle, there were multiple issues which resulted returning to the dealership on three separate occasions. First, they didn't give me the financial documents, a 2nd key had to be made, 3 of 4 tire valve caps were missing, no inspection sticker and a broken sunglass holder. After notifying the dealership I needed to return for all of these items they agreed. Upon arrival the sunglass holder was never ordered hence a second trip needed to then get this repaired. Not very professional to tell someone you have a part and upon arrival it is not readily available. As time went on the vehicle started to shake when braking. I scheduled a time to go back a third time. Upon inspection the dealer said the rotors were bad (this is having the vehicle less than 2 months). The dealer said they would split the cost, which is totally unacceptable. The dealership should have covered the cost as this vehicle is less than 2 months old to me. Needless to say, I would not recommend this dealership and save yourself the headache. More

This site appears to be some kind of scam as all the reviews showing right now are 5 star but when u go into the actually reviews every other one is terrible. I will add mine. We had picked out a car reviews showing right now are 5 star but when u go into the actually reviews every other one is terrible. I will add mine. We had picked out a car and received a price and payment, from the telemarketer, that were acceptable. Briana did a nice job with that and setting up and reminding us of our appointment. We arrived on time and met our salesperson, Joseph Nassrallh (sp?). He tried to be helpful but was obviously powerless. Soon into our session we were told that the car we drove 70 miles to purchase wasn't there and was already sold. Sound familiar? Joseph offered us the same vehicle but with $2200 worth of options that we didn't need. He assured us he would do the best he could to get the payments back to what we had expected and after the usual run around he did well enough that we accepted their offer. We only needed to see the car not drive it and I needed my $500 loyalty rebate applied. Well, the sales department couldn't authenticate my rebate even thought I had the paperwork but after another significant wait the finance guy did and we left at $1 above what we were expecting to pay and got the extras. When we were well past ready to get home, Joseph told us we would have to come back as they couldn't produce a 2nd key, provide our mats or do the inspection. I scheduled those thru Joseph and emailed Lou Rylant, the GM, about an issue with the windows condition when we left with the car. I returned as scheduled and was kept an hour and 1/2 to get my inspection only done, Joseph had my key and mats, only 1/2 of which he installed and told me it would be another 30 to 45 minutes to get my windows washed. No thanks. So I put another 70 miles on my leased car to return home. 2 weeks later I received a lease end letter from TFS billing us for the return of only one key fob. I had made a checklist from my emails with Briana and 2 keys was the first thing on the list. I put my wifes into the folder, brought it with us and my wife and I both remember turning over both of our keys. Jessica Costello has not been helpful trying to fix this and Lou Rylant has disappeared. TFS says they can't remove the charge without the dealer telling them we gave them 2 keys so we are at a standstill. I told TFS I will not pay that charge and see where we go from here. This is the 6th or 7th Toyota that we have financed thru TFS in 20 years and expected to be treated better by them as well as Boch. O well, there r other dealers and car brands out there. Watch your back, document everything and be careful. More

These guys are really unprofessional. I would recommend looking elsewhere. We made an appointment online, was greeted and took a test drive with two cars. Our sales person was amazing but the Business M looking elsewhere. We made an appointment online, was greeted and took a test drive with two cars. Our sales person was amazing but the Business Manager, Ian Merril acted unprofessionally. We walked in, knowing the price set on the website and wanting to negotiate a sale today. Our sales person helped us find the right car and begun the normal back and forth. After asking us for a price, the Business Manager, Ian Merril, came out from his office and just told us to leave. No, renegotiation, nothing. Not to mention, the price they gave us was $2000 more than what the exact same car is listed online on THEIR WEBSITE! More

The worst experience ever!! Sales managers and mostly TO manager Menny very rude and aggressive, he's a tall guy that his only job it is to intimidate you. This was our 3rd vehicle purchased with them, and manager Menny very rude and aggressive, he's a tall guy that his only job it is to intimidate you. This was our 3rd vehicle purchased with them, and again a bad experience but now we had learned our lesson and never again. After having an issue with the remote connect services for a 2020 Toyota Rav4 Limited Hybrid something that it should be an easy fix right? NO this has been the nightmare of the nightmares, they have been trying to fix this since April tis year and so far it has been lies after lies and excuses, We involved Toyota USA into it and also there's no accurate information also coming from them. There's no straight forward communication also between them, Toyota USA and Bock Toyota, they definitely lack of accurate communication between them, and every time that i call one part say one thing and the other say's something very different Carlos their service manager lied to my face saying that the issue with the Application was because the vehicle was purchased under Buyer and Co buyer and for that reason the service wasn't working witch it turned into being a big lie according to Toyota USA and common sense. Me and my family been thru enough and now we are seeking for legal representation against the Dealership and it doesn't matter if this will take some time and it will cost me money. Enough is enough. More

I went for a 25,000 miles check up. It just finished and I drove 16 miles back home. Everything works, displays normal. The check up completed in one and one quarter hours, its what Angel said upfront. I'm I drove 16 miles back home. Everything works, displays normal. The check up completed in one and one quarter hours, its what Angel said upfront. I'm very happy with the service and Angel found me right after the work done despite I was reading my book outside the building. More

I've been going to Boch for 11 years for service because I've always gotten good service there. In October 2020 I went for service and when I went to pay my bill I was charged a 3% fee for using a credit ca I've always gotten good service there. In October 2020 I went for service and when I went to pay my bill I was charged a 3% fee for using a credit card. There was no good explanation other than that they had a new processing system and were now charging customers. This was ludicrous. I've never in my life been charged a fee to use a credit card at a business. I was not told ahead of time nor was it posted anywhere. Boch is a high volume dealer and does not need to nickel and dime its customers. I filed a complaint with Toyota USA and was told that Boch would reach out to me. They never did. My bill for this service was over $1,200 and I didn't have that much cash with me nor did I have my checkbook with me. Had I known, I either would not have gone there or I would have brought another form of payment. I will never go back there. I think this was a dishonorable action on their part. More