Nucar Toyota of Norwood

We went in with every intention of buying a car. The We went in with every intention of buying a car. The sales person gives us incorrect information. We needed to compare 2 cars as we didnt mine 2 We went in with every intention of buying a car. The sales person gives us incorrect information. We needed to compare 2 cars as we didnt mine 2-3k difference in price we just wanted a better car. He refuses to give prices. And we told him we know you gave us best price you need to let us think, he insists we make a decision in that instant not everyone works that way. In the end he even tells us dont waste my time if you are not buying a vehicle. We just needed a day or 2 to make sure everything was in place. We were so depsperate to a car we were hoping to have it ASAP. but after we went to Boch toyota pls AVOID THE PLACE!!! More

I have been looking for a Tacoma for quite some time. I am not in any rush, so I finally see exactly what I am looking for. A Tacoma crew cab is listed on Ernie Boch's Toyota pre-owned page. I cal am not in any rush, so I finally see exactly what I am looking for. A Tacoma crew cab is listed on Ernie Boch's Toyota pre-owned page. I call the dealership because I live in Worcester. I had them verify that they still have it. The sales rep Jewel tells me they do. I ask for the vin so I can run a carfax report. He gives it to me and I ask him to verify the asking price. He says 20,600 which is what the website says. Great! I "head on down" like Ernie says. I walk in and they ask Kushna to help me. I tell him what I am looking for, and we head right on out. No song and dance from him yet. He doesnt ask if I owe anything on my current car, just if I was going to trade. He hands me the keys for a test drive, and asks if I want them to get a trade in value. I say ok. I get in the truck, and its basically been cleaned. The seats have some staining, so I figure they havent had a chance to really detail it. I notice the check engine light comes on and stays on (no blinking) the whole time. I take it out and pull over, I rummage around, all the previous owners stuff is in the storage compartments. The bed smells like manure, and has a bunch of clothes in it. Whatever. When I get back, I am basically still interested. I tell Kushna that it should be cleaned and that the engine light is on. He tells me it just got brought in (ok that explains the mess) and that the engine light just means it needs an oil change. Whatever dude, its not blinking (which is what a tacoma does when it needs an oil change). He hasnt thoroughly pissed me off yet, so we sit down. He tells me what they offer for the trade, ok. Then he says they are selling the truck for a little over 25K. I tell him the website and Jewel quoted 20,600. He says they were wrong. Total bait and switch scam!!!! I have heard a lot of people say that Boch did right by them. That may be true, maybe I am in the minority. I would never recoment them. If you get Kushna for a sales rep, ask for someone else. Rather than tell you he doesnt know something, he just makes it up. Total BS. More

High pressure, sleezy , bad experience. Went into purchase 2007 Caremy advertized in newspaper. After salesman did the 3 trips to the manager thing and the manager finally came over price was still v purchase 2007 Caremy advertized in newspaper. After salesman did the 3 trips to the manager thing and the manager finally came over price was still very high and nowhere near advertised price. Over the next week salesman called our home twice. Price never moved. Used this site to get internet quotes from two other dealers. Both significantly below Boch. Purchesed car from one of the internet quote dealers. More

I have been dealing with Arnaldo for over the past 2 years. He helped me with purchasing my first Toyota Rav 4. I am now trading my car in for the 2007 rav 4. He is a very experienced sales person. He a years. He helped me with purchasing my first Toyota Rav 4. I am now trading my car in for the 2007 rav 4. He is a very experienced sales person. He also is very respectful with his clients and knows how to make them feel comfortable. He asks and answers all questions needed. He also tends to your needs. He will work with you in order to make your purchase feel to you as comfortable as possible. He is a very outgoing and spirited man who I feel enjoys his work and keeps his customers happy with bonding on a one to one basis in ways to keep them happy. I would recommend Arnaldo to anyone who plans on purchasing a Toyota. I feel that he is Boch Toyota's #1 sales person. He definitely keeps his clients happy. Sincerely, Maria Martinez More

I recently bought a new car from Boch. The salesman was nice enough but the business office gave me a hard sell on worthless Boch extended warranties and told me that I would have received a better deal if nice enough but the business office gave me a hard sell on worthless Boch extended warranties and told me that I would have received a better deal if I financed with Boch. When I went in for my first service, I was kept waiting for over 2 hours while people who came in after me were serviced. I was charged for work that I found out was not done. I asked for a refund and was told that I would receive a check which still has not come. I had the work done at another Toyota dealership. I spent 45 minutes in the waiting room and the work was done. More

I had a couple questionable experiences with the service department at Boch Toyota in Norwood, and I was giving them one last chance this month. Long story short, while I was out shopping the service rep department at Boch Toyota in Norwood, and I was giving them one last chance this month. Long story short, while I was out shopping the service rep called me suggesting that I have more work done to my car. He quoted prices that I found reasonable and decided to have the work done (brake pad replacements and wheel realignment). When I showed up to pick up my car, they were charging me almost $200 more than I had authorized (I believe that he failed to quote me the labor charges). After two days of phone calls back and forth with service rep and service manager, they refused to believe me that the service rep had quoted the incorrect price. No attempts were made to rectify the situation. I will not service my car at that location again, or buy a new car from them in the future. More

Overall, Boch Toyota seems to be a very big player, and because of its size, it's very professional and it feels more reliable and trustworthy. A lot of people go to that dealership, and if you show up on because of its size, it's very professional and it feels more reliable and trustworthy. A lot of people go to that dealership, and if you show up on a weekend, you might have to wait for a while before getting serviced. I ended up buying a Camry from Boch, and my salesperson was Charles Lee. Charles has been very friendly, helpful and knowledgable. He definitely shows a lot of ethusiam and good work ethics. He takes a lot of ownership, and will guide you from the beginning to the end, making himself the point-of-contact for everything. So a customer would not feel lost or ignored like in some other dealerships. The pricing on my car is great too. I believe a big dealership has lots of business flow, so they can afford giving out better prices. Overall, I would recommend this dealership, and doing business with Charles Lee has been pleasant. More

I have had an ongoing problem which has cause me to continue to bring my car back because no one can tell me whats going on, or i'm just told well maybe it's this. I was told by a previous service mana continue to bring my car back because no one can tell me whats going on, or i'm just told well maybe it's this. I was told by a previous service manager not to speak to the service advisors, because they are not knowledgeable...which now questions should i even bring my car to be serviced here. I was just in Boch on 8/15/06 service advisor mike altieri was very unprofessional. I have emailed Ernie Boch, Jr. never received an email back. The whole experience has taught me a valuable lesson that the quality of work is nothing if the customer service sucks! More

Sales people were pushy, communicated poorly and were unable to answer specific questions regarding financing of a specific car. At one point they didn't have keys for a certain car. They also wouldn't unable to answer specific questions regarding financing of a specific car. At one point they didn't have keys for a certain car. They also wouldn't give us specific price on a particular car. After miscommunication about final price, salesperson became angry and was very disrespectful. I came to this dealership ready and willing to buy a car but after this experience I decided to take my business elsewhere. If you're looking for friendly, helpful, competent salespeople this isn't the place to go. More

When I went to Boch Toyota to buy a Prius, it took a long time before I was helped. One of the salesmen said he was going to be back in 10 minutes, and I never saw him again! Then another gentleman came, a time before I was helped. One of the salesmen said he was going to be back in 10 minutes, and I never saw him again! Then another gentleman came, and he was not useful at all. My friend and I finally gave up and we left this unfriendly place. Another friend of mine actually did buy a new RAV4 here. The radio was broken, and she had to return three time to get it fixed right! And the service response to her situation was just outright rude. If you're dazzled by the Boch advertising and go to this dealership, we wish you luck. More