Nucar Toyota of Norwood

I was going to buy a new car and trade in my old one. I still owed money on my car and went into the negotiations saying that I expect the net price to be inclusive of the dealership paying off what I stil still owed money on my car and went into the negotiations saying that I expect the net price to be inclusive of the dealership paying off what I still owe. So whatever the ending price was would be the extent of my loan, no additional for the loan I currently had. The negotiations went on and I was at the dealership over the course of 2 days for about 6 hours. I have no idea what took so long and why I was left sitting at a desk for periods of time waiting for people to come back. Anyway, when I finally went into the business manager's office to discuss financing, he started speaking in terms that included my prior loan to the net price negotiated. I explicitly asked the question at the beginning of negotiation and was told the net price negotiated would be it, nothing added for my prior loan. I could not believe how I was misled. I was incrediably angry and they brought back in the people I was negotiating with and made me feel like I was the idiot who didn't know how to deal with this situation. I am not a stupid person as I am a CPA and deal with sales people regularly in my current job. I will NEVER do business with a Boch dealership after this experience. It was unbelievable. More

I purchased a brand new 2008 Rav-4 on 1/21. The initial experience was positive and I was happy with my purchase, until I sat down with the finance person, who spoke in circles and I ended up paying a lot experience was positive and I was happy with my purchase, until I sat down with the finance person, who spoke in circles and I ended up paying a lot more than I anticipated. I tried to forget about it when I picked up my car because I was excited about it. The experience was not that great and I was very put off by the fact that I was practically forced to sign some phony customer service survey, and the sales person kept pusing me to say that my experience was "excellent". I just wanted to get out of there and wasn't feeling well, so I just said everything was fine so I could leave. A "manager" even came out to check my experience, while the sales person was hovering over me....it was all really crummy. Then I leave the dealership with my brand new car to find out that the alignment was pulling to the left. I drove it for 2 weeks like that before I had time to bring it back in. I had to call and speak with 5 different people before I could get them to agree to give me a rental while it was being fixed. I spent my Saturday driving down there (40 minutes), waited for a rental for a while and it took a few hours to fix my car. Fine. Then ONE WEEK later, I get home from a weekend away to find that some hose has fallen from my car and is now dangling on the ground! I don't know if I can drive it, I have to go to work in the morning and everyone I speak to there is NOT HELPFUL or empathetic at ALL!!! I called back to ask for a manager (which last time I did this I left 2 messages and never got called back). I actually got a person, Imed, who should NOT be in charge of anything. His offer was to give me a rental...gee thanks...so I can drive an extra hour and a half after I get out of work to go back to Norwood to get the car and return the rental. He then said it wasn't their problem because they don't make the car. He wanted to know "what I wanted him to do about it". He was very rude, refused to give me the name of his manager. Finally he offered me some free oil changes. I was so frustrated by his rude and unhelpful demeanor that I finally hung up. Now I have to spend my morning driving there, waiting around for it to get fixed and hope and pray that something else doesn't break in another week. I have owned all Honda's before this, 2 brand new, and never had any problems! I am SO SORRY that I ever decided to go to Toyota, and specifically Boch! Their service is HORRIBLE!!! STEAR CLEAR!!!!! More

I was a victim of the classic bait and switch. They gave us a great price quote after getting our requirements for a Toyota Tacoma in writing. We had 3 or 4 phone conversations with them where Vernel and J us a great price quote after getting our requirements for a Toyota Tacoma in writing. We had 3 or 4 phone conversations with them where Vernel and Jason assured us that their price was valid and based on our very specific requirements. When we drove the 65 miles to get there we found out that the truck that they were trying to sell us didn't have the SR5 package ($2125 retail). No wonder their price was low! But they were successful in getting me to leave work early, drive down to Norwood to then figure out that they were just trying to deceive me. Needless to say we got out of there after ripping up the sales contract and getting the paperwork that I'd already filled in with my personal data. We had put $500 on a credit card to hold the price so that we could get the 0% financing. They said that they're going to refund the card and I certainaly hope that we won't have any trouble getting that back. But based on our experience so far, I'm not optomistic. I will never deal with them again and quite honesly, don't know how they sleep at night. They're the classic sleezy car dealers. More

I bought a 2007 Camry LE from Boch with a Guidepoint system. I went for vacation recently and returned after two weeks to find that my car battery was completely dead. Naturally I call up the service de system. I went for vacation recently and returned after two weeks to find that my car battery was completely dead. Naturally I call up the service department, wondering if there was a bad cell in the battery or if there was a parasitic load draining the battery. Apparently, if you bought the Guidepoint system with your car, it is expected that if the car is not started within a period of 3 to 4 days, your car will be unable to start due to a drained battery. Now, when I bought this Guidepoint system (which was ~$2000 at Boch), Boch informed me the product warranty on this equipment was valid for the life of the car itself and I thought it seemed reasonable, considering the fact that Boch made it seem like it was a factory installed car alarm system (yes they never mentioned that the car did not come from the factory without the alarm or that it was an after-market product). I've recently received a warranty renewal bill from Guidepoint stating that it will cost another $100 per year to renew the product warranty. The sales manager was very rude, raised his voice and acted as if he knew everything. The only thing I can say is that the Guidepoint technician was friendly, but that has nothing to do with Boch Toyota. I will never buy from Boch Toyota again, if it were me I would not purchase anything extra from them. I'd rather pay a little extra for some peace of mind that I would not have to deal with a dead car all the time. More

I took my truck in for it's ten thousand mile check they rotated the tires and a day later I noticed one of my center hubs missing I tried contacting the dealer there was no response so I bought one on line rotated the tires and a day later I noticed one of my center hubs missing I tried contacting the dealer there was no response so I bought one on line then I noticed the other three were no put back on properly the last time I ever do business with them for anything More

Quoted price for RAV 4, AWD, as advertised on 8/26 in the Boston Globe, was doing paper work, noticed that it was switched to a 2WD, then dealer wanted another $750.00 for AWD, claiming that there were no mo Boston Globe, was doing paper work, noticed that it was switched to a 2WD, then dealer wanted another $750.00 for AWD, claiming that there were no more left at the adv. and quoted price. After leaving the dealer, I called the dealership, gave a different name and was quoted the original price for the AWD model, that they were still available. I called the dealership again. Complained to manager, got nothing but lip service, denying that there were any cars left at the adv. price, yet he can sell me the same car for $750. more, which tells me he has the same car available. Someone said that this dealer does 'bait & switch', but I didn't take their word, assumed that one has to have their own experience before distrusting them. Certainly won't do business with this dealer, nor any of the other Boch dealerships, will definitely let everyone know that they are as sleazy as people have told me. More

my wife and myself went to see a car at Boch Toyota as name is great and price are great as well. But our sales rep. Krishna he was very rude and arrogant. he doesn't know hoe to take care of valuable cus name is great and price are great as well. But our sales rep. Krishna he was very rude and arrogant. he doesn't know hoe to take care of valuable customers. Doesn't matter how long he has been working there as he was saying I don't care when we requested to speak to the manager He said what Manager can do? I am the manager also. talk to me. I preffered to buy from there just because of your sales rep. krishna. More

Not only did they lose the title to our trade in, they filed registration form with DVM showing lien holder (for cash deal) and we have an uphill climb trying to obtain a title for OUR vehicle. Return ph filed registration form with DVM showing lien holder (for cash deal) and we have an uphill climb trying to obtain a title for OUR vehicle. Return phone calls are difficult; employees have left since our purchase; new employees may not want to deal with prior employees' mistakes? Salesperson was always courteous, however. Lesson learned: Don't assume the dealership knows what they're doing with the paperwork. More

Not only did they lose the title to our tradein, they filled in the registration forms for our purchased vehicle showing a Toyota Credit as a lienholder; it was a cash deal. We're on the uphill climb tr filled in the registration forms for our purchased vehicle showing a Toyota Credit as a lienholder; it was a cash deal. We're on the uphill climb trying to get our title issue straightened through Toyota Credit and the DMV. Not easy. Return phone calls from Boch. . . very difficult. Employees have left leaving others to pick up the pieces; not likely an easy task. Oh, and their warranty? Well, if it's not a "safety issue" it's not going to get fixed. A "safety issue" as per their definition; doesn't include much of anything. Sorry, bad choice. Buyers beware! More

I was delighted to come across an opportunity to rate this dealership! When I was first became interested in trading in my Camry for a Prius, I happened to be driving by Boch. I stopped in just to get an this dealership! When I was first became interested in trading in my Camry for a Prius, I happened to be driving by Boch. I stopped in just to get an initial sense of the difference in internal space, and I made that immediately clear to the first salesman who---and this is the best word to use---accosted me. I was very clear with him that I had no intention of purchasing a Prius that afternoon, that I just wanted to see the car and its features. I have NEVER been treated more rudely EVER in my life in a business situation. He shrugged his shoulders and waved his arms and commented negatively to his "colleagues" (I use quotation marks because I consider "colleagues" to be a positive word). I would have written to The Great Mr. Boch, but his public personna is such that he probably looks for this sort of person to hire. Every time I see someone driving a car purchased at Boch (it's against the law, BTW, to let anyone put their logo on your car without your say so), I think "There goes someone who is easily intimidated." Stay VERY far away from these sleazy people. They could GIVE me a car and I wouldn't take it. More