Nucar Toyota of Norwood

I have honestly never met such a helpful, competent service consultant. Bob was the one in the service center that was getting things done very quickly. His pace was impressive. He whipped through the service consultant. Bob was the one in the service center that was getting things done very quickly. His pace was impressive. He whipped through the paperwork and got my car moving through the service center. He was polite, professional and pleasant. It was obvious to me that he takes pride in doing a good job and assisting people in the most professional way. He went above and beyond for me. I think that so many people in the service industries today almost seem to resent customers. Bob was clearly doing the best job he could to make things right. The speaker Bob had ordered for me was mistakenly sold/used by another service person. Bob was clearly frustrated, but didn't spend anytime complaining. He got on the phone and made arrangements to get a new speaker for me, and he handled it the same day. How? I'm not sure. But it was a "miracle" of efficiency. I can't say enough about Bob. If I need service again, I will request Bob specifically. The others may be fine workers, but they all seemed to be working at a slower place. Bob was fast and excellent at his job. Boch Toyota would be very wise to keep him happy, because he's an asset to your operation. Carol Patch Needham, MA More

I was looking to buy a new Scion XB. I waited an hour just to see sales person. He was brand new (his second week on the job), had never sold a Scion, and knew next to nothing about them. I told him ex just to see sales person. He was brand new (his second week on the job), had never sold a Scion, and knew next to nothing about them. I told him exactly what car I wanted on his lot, and he brought it out for us to test drive. Scion is a "no haggle" brand, so all we had to do was agree on a price for my trade-in and our deal was done. Then we waited to see the "finance department" so we could complete our paperwork. One hour. Two hours. Three hours. Four hours. Crazyness. We finally left the dealership at 10:30 at night, and would return the next day to take delivery of our new car. They were to contact our insurance company FIRST THING the next morning to get "proof of insurance", then would process the registration and deliver our new car THAT DAY. They were very specific that we HAD TO TAKE DELIVERY that day, since it was Friday December 31 and they needed this sale to close in 2010. However, no one from Boch Toyota called our insurance company. They didn't call December 31st, or Jan 1st, or Jan 2nd, or Jan 3rd. On Tuesday January 4th they decided to process the paperwork and called us to tell us we could come in to take delivery now. Tell me again why I had to stay at the dealership until 10:30 at night to get this deal closed RIGHT AWAY?! Oh, and for some strange reason they charged our credit card with a $500 "deposit" which was to be refunded to us. They've told us the credit has been "processed", but so far it hasn't. We're still trying to get that money back. Other than that it was a good experience. More

I entrust my vehicles only to Boch Toyota of Norwood and Bob Gandolfo. Bob is very professional, yet at the same time, it is apparent that he truly cares about the customer. He takes the time to get to kno Bob Gandolfo. Bob is very professional, yet at the same time, it is apparent that he truly cares about the customer. He takes the time to get to know both my daughter and I. I am a single mom and money is often tight, and Bob lets me know what concerns I should deal with right away and those of which that can wait a while. I trust him implicitely and that is of the utmost importance to me. I feel confident knowing that he is very honest and that is why I will continue to take both my vehicles to him. I would highly recommend going to Bob at Boch Toyota. More

Bob was on time, courteous, honest and very helpful with the assessment of the 40,000 mile check up my 2010 Toyota Tundra required. The truck tires were tested and were determined to fail my next sticker i the assessment of the 40,000 mile check up my 2010 Toyota Tundra required. The truck tires were tested and were determined to fail my next sticker inspection, but the price and the plan for new Michelins was not too painful, thanks to Bob's attention. He definitey cares about his customers, listening to my expectations and also offering the shuttle ride option to me on both ends of the appoinemtent...no waiting in this busy service/sales center was also a wonderful thing. Bob provides superior customer service at ever turn; I plan to have all my servie work accomplisehd with Bob at Boch Toyota in Norwood. More

I put a lot of time into purchasing a new Toyota Rav 4. I started at Boch in Norwood, MA, as I heard they had the best prices. Boch provided a very informative, low-pressure sales environment. I told the I started at Boch in Norwood, MA, as I heard they had the best prices. Boch provided a very informative, low-pressure sales environment. I told them I would be shopping the price, and they gave me no attitude at all. I walked out of Boch with a price, and proceeded to shop at other dealers. First I tried Balise Toyota in Warwick, Rhode Island - horrible experience. They told me they were ready to do "crazy deals" to move cars, but it was a crock. Their BEST price was still a couple thousand higher than Boch. When I told Balise where they needed to bewith the price, they almost threw me out the door. I will never go back even if they are giving cars away (well, maybe if they give them away!) The next step in the process blew my mind - I was referred to Tarbox Toyota in Warwick by a family member, and was told that this is where the best deal would be. I was convinced that I would be getting a better deal here than at Boch, so I went. I told them what I could buy the car for, and they said they had the exaact car I wanted, and would match the price. Well, they could not get the car I wanted; the salesguy threw an extra hundred on the price, plus another hundred to track down/deliver the right color and options. I was in a bad mood already. I told Boch that Tarbox would match the price, and Boch came down again to beat the Tarbox price by a considerable amount. And Boch said the exact car I wanted was sitting on the Boch lot waiting for me. I was shocked - the people at Boch (who I had never dealt with before) were treating me better than Tarbox which was a family referral. After I canned the Tarbox deal, they came back with a better price, but I had already soured on them. Boch was honest and straightforward from the beginning. I asked for and got their best price without having to play games, with no hidden costs and fees. They treated me like family even though I was initially a tire-kicker who lived 50 miles away. I will go back to Boch when it is time for another car. More

The experience at Boch was top notch. The facility is The experience at Boch was top notch. The facility is clean, with a comfortable waiting area and snack bar. My salesman Ron was very personable The experience at Boch was top notch. The facility is clean, with a comfortable waiting area and snack bar. My salesman Ron was very personable, knowledgable, and professional. Our financial rep was also very helpful, and we drove away with exactly what we wanted at a fair price. More

Hello, I had my 2010 Corolla for a year now. No Hello, I had my 2010 Corolla for a year now. No problems from any kind. Wonderful experience. After the first 5,000 miles I got my first service ( Hello, I had my 2010 Corolla for a year now. No problems from any kind. Wonderful experience. After the first 5,000 miles I got my first service (free oil change). Now after 10,000 miles I just got my routine maintained and also the inspection sticker. Without a shadow of a doubt BOCH Toyota is not only the best Car dealership in America but only in the entire planet. I do like the movie theater in the waiting area and the free coffee and the high tables that helped me to grade my student’s exam while I was waiting. Fantastic experience and I recommend Boch to anyone who needs a piece of mind. More

I looked at several brands of trucks and it doesn't amaze me I always continue to buy Toyota's because their excellent reputation... I started emailing Rick Grasso at Boch Toyota and he was very straight for me I always continue to buy Toyota's because their excellent reputation... I started emailing Rick Grasso at Boch Toyota and he was very straight forward and gave me a great price up front... I drove to Boch because I was impressed by Rick's honesty and quick response on our emails we exchanged... When I arrived he had the Tacoma ready to test drive and was a pleasure to deal with... The honesty and great service continued as I felt very comfortable purchasing a new Tacoma from Rick and Vern at Boch Toyota... I would recommend this dealer to anyone because they are a great bunch of guys that made my new car buying experience easy and straight forward.... :) Rick and Vern thanks for your professionalism and I hope you both have a great holiday season... Sincerely Neal Latino More

From start to finish the service was terrific: they were friendly but also direct and to the point about what needed to be done, how long it would take and waht to expect. They made us feel welcome and we a friendly but also direct and to the point about what needed to be done, how long it would take and waht to expect. They made us feel welcome and we always felt they gave us their full attention: never looking over the shoulder for the next sale!Robert was polite and kept us informed throughout the process, Glen pointed us in the right direction with respect to what we could afford and Kolls made it all happen!!Thank you gentlemen for a positive car buying experience- we will be back. More

After buying a car from Boch Toyota from Chrishna and having a OK experience I thought I would do it again when we needed a new family SUV, a 2011 toyota Highlander. After emailing back and forth w/ Chri having a OK experience I thought I would do it again when we needed a new family SUV, a 2011 toyota Highlander. After emailing back and forth w/ Chrishna and telling him explicitly in the email and phone calls that we were looking for a new 2011 Highlander I thought everthing was set for my hour drive to the dealership. Upon arrival I was given a 2011 Highlander to test drive so I thought everything was going to go fine. When the time came to make the deal Chrishna then told me he had no deals on the 2011 and that he gave me quotes for a 2010 in all our emails so I would "have to get" a 2010. I have emails showing that I explicitly requested quotes for a 2011 never mind the phone conversations!! Needless to say I got taken, classic bait and switch and I walked. Thank god I found Acton Toyota who gave me a 2011 for a better price than Chrishna offered me on a 2010!!! Needless to say I will NEVER go to Boch Toyota and I will NEVER recomend them to anyone I know..... More