Nucar Toyota of Norwood

I looked at several brands of trucks and it doesn't amaze me I always continue to buy Toyota's because their excellent reputation... I started emailing Rick Grasso at Boch Toyota and he was very straight for me I always continue to buy Toyota's because their excellent reputation... I started emailing Rick Grasso at Boch Toyota and he was very straight forward and gave me a great price up front... I drove to Boch because I was impressed by Rick's honesty and quick response on our emails we exchanged... When I arrived he had the Tacoma ready to test drive and was a pleasure to deal with... The honesty and great service continued as I felt very comfortable purchasing a new Tacoma from Rick and Vern at Boch Toyota... I would recommend this dealer to anyone because they are a great bunch of guys that made my new car buying experience easy and straight forward.... :) Rick and Vern thanks for your professionalism and I hope you both have a great holiday season... Sincerely Neal Latino More

From start to finish the service was terrific: they were friendly but also direct and to the point about what needed to be done, how long it would take and waht to expect. They made us feel welcome and we a friendly but also direct and to the point about what needed to be done, how long it would take and waht to expect. They made us feel welcome and we always felt they gave us their full attention: never looking over the shoulder for the next sale!Robert was polite and kept us informed throughout the process, Glen pointed us in the right direction with respect to what we could afford and Kolls made it all happen!!Thank you gentlemen for a positive car buying experience- we will be back. More

After buying a car from Boch Toyota from Chrishna and having a OK experience I thought I would do it again when we needed a new family SUV, a 2011 toyota Highlander. After emailing back and forth w/ Chri having a OK experience I thought I would do it again when we needed a new family SUV, a 2011 toyota Highlander. After emailing back and forth w/ Chrishna and telling him explicitly in the email and phone calls that we were looking for a new 2011 Highlander I thought everthing was set for my hour drive to the dealership. Upon arrival I was given a 2011 Highlander to test drive so I thought everything was going to go fine. When the time came to make the deal Chrishna then told me he had no deals on the 2011 and that he gave me quotes for a 2010 in all our emails so I would "have to get" a 2010. I have emails showing that I explicitly requested quotes for a 2011 never mind the phone conversations!! Needless to say I got taken, classic bait and switch and I walked. Thank god I found Acton Toyota who gave me a 2011 for a better price than Chrishna offered me on a 2010!!! Needless to say I will NEVER go to Boch Toyota and I will NEVER recomend them to anyone I know..... More

This is the first positive experience I have had at this dealership. It was only because of Bob Gandolfo. He listened, was courteous, and went out of his way to make sure he understood our problem. He let dealership. It was only because of Bob Gandolfo. He listened, was courteous, and went out of his way to make sure he understood our problem. He let us know what to expect as far as a timeframe. Our unique problem was solved quickly. I had previously vowed not to return to this place but now will make it a practice to contact Bob regarding any service needs we have for our 2 Toyotas. More

I have been in the market for a couple of weeks for a Toyota Tacoma and contacted Boch regarding their inventory over the internet. I was provided with a prompt response from their internet department, g Toyota Tacoma and contacted Boch regarding their inventory over the internet. I was provided with a prompt response from their internet department, given an initial quote on the Tacoma I was interested in, and received a customer number with an invitation to come in and take it for a test drive. My wife and I proceeded to go to Boch to look at this truck, but prior to going in we decided to survey their lot to see what else they had as well. We saw two other Tacoma's that we became interested in with different packages and more expensive than the one we initially came to look at. We decided we would like to see them as well. We did not see the truck I had received a quote online for. We went inside and asked to speak with Robert, who we met while scanning their inventory outside. We told him of our desire to see the vehicle we discussed online as well as the other two trucks we saw. He immediately wanted the information on the two trucks in their lot and disregarded the truck from online. I said that I did not see the truck we initially came to look at and emailed their internet department about. He said "oh, its probably gone - we sell a lot of cars here" in a flippant way and moved on to get information on the two more expensive pickups in their lot. He then asked for all of my personal information. I told him I already provided that over the internet and he dismissed saying that "oh, thats ok, let me take it again". I told him I had a customer number which was provided to me but he refused to take it. He then went to get the keys to the vehicles in the lot. Fifteen minutes later I finally got up and sought Robert out. I asked what was taking so long and again asked where the truck was that we came to look at. Robert told me, "oh its in another lot down the street". I became irate and again asked what was the point of dealing with the internet department for a week only to come in and find out they could care less about out "customer ID number" or even the truck I was interested in in the first place? He told me to relax and showed me his paperwork and said "look, I have all of your information right here! I found it for you!". A this point, my wife noticed on the paperwork that Robert had the address from my license, and seeing we had recently moved was not the address I provided to the internet department. As we questioned it, Robert continued to just smile and as I looked at the paperwork, began to laugh at how upset I was getting. My wife noticed immediately at which point she called him out on it, and at that point we told him we did not want to do any business with a dealership that was less than reputable. I understand Ernie Boch Jr is a popular man and that he does a great deal of advertising and sells a lot of cars, but the circus atmosphere of the dealership, the fact that the internet research for a week was meaningless, and that the feeling of a "bait and switch" tactic had started leads me to never again consider buying a vehicle from their dealership. The fact that I was literally being laughed at is so infuriating I really had to leave the dealership before anything escalated further. We purchased a Toyota Matrix two years ago from Copeland Toyota who were fantastic after a similar experience at Boch, and this time felt the public should be aware of their salespeople's unethical tactics. More

I had had my 2008 Toyota RAV-4 in for regular maintence last week - each time I go the staff is always very pleasant. They also have a very organized system of checking in despite the volume of cars coming last week - each time I go the staff is always very pleasant. They also have a very organized system of checking in despite the volume of cars coming in for service. I dealt with Bob who was funny & very professional; I actually find them all to have terrific attitides! More

Owen Garber, a service advisor, was very attentive and helpful during my recent service visit. He exemplifies the best in customer service. It is both the quality of the customer service that I receive as helpful during my recent service visit. He exemplifies the best in customer service. It is both the quality of the customer service that I receive as well as the excellent repair of my automobile that brings me back to BOCH every time. More

Service Advisor Bob Gandolfo is always extremely friendly and helpful. He makes sure you know what you are getting, and is very honest about the timing. He also seems to ask the right questions to troubles and helpful. He makes sure you know what you are getting, and is very honest about the timing. He also seems to ask the right questions to troubleshoot anything you are curious about. i will definitely go back. More

Joe sold me a 2010 Camry SE so when my wife needed a smaller car I called Joe for a new Corolla and the deal was done in 10 mins and at a price other dealers couldn't match. He knows my time as a busin smaller car I called Joe for a new Corolla and the deal was done in 10 mins and at a price other dealers couldn't match. He knows my time as a business owner is valuable so he makes the process as smooth as possible. I've owned Acura's and Infinity FX's and both of these vehicles with/through Joe have been the easiest and most pleasant. He gives car salespeople a good name and no, I am not a relative!!! More

Chris was very professional and knowledgeable. Chris was in no way pushy as some salesperson can be. In fact, I came to Boch Toyota last year to purchase a new car, I was very put off by a salesman named C in no way pushy as some salesperson can be. In fact, I came to Boch Toyota last year to purchase a new car, I was very put off by a salesman named Chrisma (sp?) he was arrogant and very unprofessional. I walked out of Boch Toyota and drove right to another dealership where I purchased a new Highlander. I only came back to Boch to look, and was greeted by Chris Gray who went above and beyond for us. Had Chrisma greeted me, I would walked out the door. I can't imagine he is good for Boch Toyota's reputation as I have friends who have also had bad experiences with him. Luckily I have Chris to refer them to in the future. Glen the manager I met with before driving off in my new Camry was also wonderful - very professional. I was pleased with the overall experience I had and will return to Boch in the future. They called when they said they would, they had the car ready when they said they would - everything was wonderful. Highly reccomend this dealership! More