Nucar Toyota of Norwood

I was very reluctant to buy from a dealer since I worried that I would be talked into buying a car that I could not afford. I walked into Boch bristly and ready to shoot down up selling tactics. I was pleasa that I would be talked into buying a car that I could not afford. I walked into Boch bristly and ready to shoot down up selling tactics. I was pleasantly surprised when I was paired with David. It took me some moments to let down my armor. Within minutes I was calm and open to David and his selling style. David was incredibly knowlegable and genuinely friendly. He made it a priority to help me meet me goal of a certain price range. After all of the financial negations were over with the finance team David came back and showed me all of the features in my car, gave me a tour of the service facility at Boch and reviewed my warranty and road side assistance policy. I left feeling supported and cared for which is a huge compliment to David and his customer service skills. He made a point to call me the next day to check on how I was enjoying my new vehicle. I feel like I can call him anytime with questions. David is a very personable man, you would be lucky to be able to work with him on buying or leasing your next car. More

After researching many Toyota dealer ships, Boch of Norwood had the best selection of used cars with lower mileage and best price. Of course price is alway negotiable The customer service was outstand Norwood had the best selection of used cars with lower mileage and best price. Of course price is alway negotiable The customer service was outstanding from the greeting as i walked into the door to ALBERTO the sales person to the finance person Kevin. Even other sales people just going bye and saying hello! Alberto could not have been more helpful explaining the Rav 4's details and perfections. The test drive was a nice experience with the car and the friendliness of Alberto. Makes your experience so much more comfortable. I had a few questions and concerns that without a problem were answered and attended too. It was a sale! Congratulations Alberto and Boch. First time at Boch, won't be the last. Have had many Toyota's . Will highly recommend Boch and Alberto to family, friends and any others i run into. More

Beware of this dealership. Overall the customer service Beware of this dealership. Overall the customer service is nice. I bought a 2010 Toyota Venza from them. I bought a Certified Pre Owned car. After a Beware of this dealership. Overall the customer service is nice. I bought a 2010 Toyota Venza from them. I bought a Certified Pre Owned car. After a week of driving it, I started hearing metallic rattle from the steering area. I took it to a local Toyota dealer (I live in NY, so there is no way I would drive to MA for service), I was told that THE ENTIRE steering rack and shaft have to be replaced. They initially did not even want to cover it under warranty and had to call Toyota's main office to get approval, which they finally did. Long story short Boch Toyota's certified pre owned cars are not what they are supposed to be. The overall cost of the repair had I had to pay out of pocket would've been north of $2K. Hope this helps everyone. More

Typical business by cheating customers. When you were trying to book a service, they would tell you free ride is available if you needed one. When you brought this up, they would find all reasons to tell trying to book a service, they would tell you free ride is available if you needed one. When you brought this up, they would find all reasons to tell you that your situation did not apply to their policy for this free ride. So forget about it, just another dirty trick like to persuade you to purchase a part that is not necessary. More

Im not the guy who writes letters, takes surveys at all, ever. After I had time to think about my purchase from Boch Toyota, I had to take a minute to thank the hard working people that sold me my 3rd New T ever. After I had time to think about my purchase from Boch Toyota, I had to take a minute to thank the hard working people that sold me my 3rd New Toyota Tundra Im not gonna go on and on about how exciting buying a truck is, because its not. But the people i delt with at Boch made it quick and easy and treated me very well in the process. The Salesman Steven Clifford and his manager, Johnathan Mcgilvray were easy to deal with, And as accomidating as they tried to be in trying to earn my business right then and there, I told them i was going to get prices from other dealers, as i had in the past. As they should, they double checked that they had done everything they could for me and I left with what i thought was a pretty good price on a very sweet truck. I went to dealers in Worcester, Framingham, Milford, and Dudley, and they all had the same opinion, that BOCH tricked me, some said they lied to me, others said that I lied but they wouldnt do the deal and left me paranoid that the deal i passed on wasnt going to be available to me when I went back to buy. I called Jim, he remembered who i was, I like that, and said he would be happy to have the truck ready for me to take home when I returned. When I got to the showroom, the truck i wanted to buy was out front, all clean, looking so very sweet. Nice touch gentlemen, very nice. The numbers were on a sale agreement, as we discussed ready for me to sign. I asked for another discount, just to make sure it was a good deal and Johnathan was very nice about saying no, not just no, he explained to me how he got to the price we had, and how he really did give me a great deal. I agreed, and took the pen and signed the agreement. I belong to a credit union that has pretty good rates, so I had a good idea what i would get for a payment, until i sat with Erico Varela in finance. He got me a payment and upgraded my coverage that was alot less than i expected, he did a great job with everything and made it easy to understand the paperwork. From start to finish, this was a great deal More

We want to thank everyone at Boch Toyota for a wonderful sales experience! One such sales person in particular was David Demosthene. From the beginning, he was very attentive to our long list of requirement sales experience! One such sales person in particular was David Demosthene. From the beginning, he was very attentive to our long list of requirements in our new vehicle and did not pressure us to buy right away like previous saleman(s) we've dealt with at other dealerships. He made sure we made the right choice, checked off all our must-haves, and went over all the options in detail before we left. He was very knowledgable with the vehicles he was selling and a great salesman to work with overall. Thank you again and we absolutely love our new Highlander! More

Purchasing a new car looked liked an uphill task in the beginnning .After speaking to John the entire process of selecting the right car suiting our requirements was very satisfying.I would definitely reco beginnning .After speaking to John the entire process of selecting the right car suiting our requirements was very satisfying.I would definitely recommend John and the dealership. More

David is a friendly and wonderful salesman, He really wants to help you to find the right car. He explained all features and procedures in detail.He is a great salesman. He takes the time and does not ru wants to help you to find the right car. He explained all features and procedures in detail.He is a great salesman. He takes the time and does not rush, our experience with david was wonderfull. will definitely go back and would recomende friends and family to david. More

I took my car in for its 20,000 mile service checkup. I was greeted and warmly welcomed by Chuck Fassel, who checked me in. I had two special requests....one to vacuum my trunk, and the second to silence was greeted and warmly welcomed by Chuck Fassel, who checked me in. I had two special requests....one to vacuum my trunk, and the second to silence the "siren" on my car alarm which had been way too sensitive from day one. The routine work on my car was handled promptly within the estimated time, and my two requests were handled by Chuck himself. Thank you, Chuck. My last several cars have been purchased with the help of Sales Consultant, John McDaniel. I enjoy working with John. He is not pushy! He is friendly, helpful, and efficient. I was not buying a car today, but John spent some time with me while I awaited my service work to be completed. I was not surprised to learn that John has reached the SILVER Sales Society level in sales. He deserves this honor - for his hard work, and great service to his customers. More

John was great, the minute we walked into the Dealership he made us feel welcome, he went out of his way to answer all our questions, showed us various options, explained the features of the car we were int he made us feel welcome, he went out of his way to answer all our questions, showed us various options, explained the features of the car we were interested in and really knew what he was talking about. We had looked at a couple of other cars at other Dealerships but decided on Boch, and the Toyota Camry in part because of John's expertise and his knowledge of the Camry. More