Nucar Toyota of Norwood

Natacha is a true asset to the Boch Toyota sales team. She made the often unpleasant process of buying a car pleasant. She treated my mother and I with dignity and respect. In addition, I commend her She made the often unpleasant process of buying a car pleasant. She treated my mother and I with dignity and respect. In addition, I commend her for her patience and understanding with my mother who is unfamiliar with the car buying experience. More

Stay away from this dealer at all cost. Ernie Boch Jr should be ashamed of some of his staff. He would never stand to be treated and swindled the way they treated and fast talked me. I was owed funds ba should be ashamed of some of his staff. He would never stand to be treated and swindled the way they treated and fast talked me. I was owed funds back on a transaction - 13K. They cashed my check in 20 hours and it took 3.5 weeks to get it back via an email to the dealership including my attorney, The MA Attorney General and a nasty gram to Ernie Boch. I returned 2 Avalon’s to go into Camry's and they owed me back the 13K on the deal. Simple enough, right? I paid them and they needed to reimburse me They withheld the reimbursement stating some lame excuse about titles need on traded in cars 1st. NOTHING to do with my deal AT ALL. They got my money and toyed with me about the refund. Just as an FYI, the Attorney General did respond to my email. Not going to disclose what they said, but it is nice to know that they do respond and are on the consumers side BE SMART AND BUY YOUR CAR ANYWHERE ELSE BUT HERE!!!!!!!!!!! More

When I first came to the store I was just looking for options and prices. I met with salesman Jean Joseph whom is very friendly, and courteous who showed me my options in buy buying used car verses a new options and prices. I met with salesman Jean Joseph whom is very friendly, and courteous who showed me my options in buy buying used car verses a new new and the difference. I must say, he did a very good job of explaining to me the difference, which lead me in buying my first ever new car. I highly would recommend this sales person to anyone who's looking for a car. Keep in mind, I did had other appointments elsewhere in seeking for a car, but when I dealt with Mr. Jean Joseph, I knew that the place I wanted to purchases my car. Thank Dawn W More

David is an absolute pleasure to have gone through the sales process with. He is incredibly knowledgeable, diligent, personable and friendly. He went through insurmountable means to to give us a price on sales process with. He is incredibly knowledgeable, diligent, personable and friendly. He went through insurmountable means to to give us a price on the desired cars in within my family's price range. Even after we left the dealership, my family and I continually discussed how exceptional David was. I would HIGHLY recommend any prospective Toyota buyers to go through the sales process with David. My family and I were returning customers, and we will definitely return to Boch Toyota to be able to work with David again. THANK YOU DAVID! More

very good service provided by the sales person and the manager I met. They walked me through all details and specification of each car to allow me make a good decision. I was happy with new car bought f manager I met. They walked me through all details and specification of each car to allow me make a good decision. I was happy with new car bought from this location. More

When I went into Boch Toyota, I really had no idea what kind of car I wanted. I got up one day and said I'm going to change my car. I had done no research or anything. I knew I wanted something similar to kind of car I wanted. I got up one day and said I'm going to change my car. I had done no research or anything. I knew I wanted something similar to what I already had, Nissan Rogue, but that was about it. I walked into Boch Toyota and Peter greeted me. He sat me down and starting asking me questions that made me feel as if he really wanted to understand my situation. He wanted to understand my driving history in terms of how often I drive outside of MA, inside, take my kids to their activities, etc. We talked in general about the overall thing that brought me to my decision of walking in there. Once he felt he totally understood, he did not waste my time in showing me things that were either outside of my range or would give me the feel, confidence I was looking for. My brother showed up a little bit afterwards, to ask all the tough questions. We walked out of there that night with the possibility of purchasing a 2012 Rav 4. That was the offer on the table. On Saturday morning, Peter called me to see what I had thought of the whole process. Saturday was a bit of a crazy day for me and I was not able to get back to him until much later that day. Peter called me several times to check in on me, which I actually appreciated. But one message he left me caught my attention. He said that he understood why I would be a bit hesitant but he had an offer that was even better and that he believed was the perfect one for me. We spoke and he told me that he could offer me a 2013 Rav4 and less monthly payments. This was great for me to hear. This showed me that he was listening to me. He understood the importance I put on having a great car but more important on ensuring that the monthly payments were reasonable. I was trading my nissan and I was still carrying a lot of debt. I felt very comfortable when talking to Peter. I felt like he really cared about me and my family. When I finally went into Boch Toyota, they had a car ready for me, paperwork ready and I was very pleased. I am very happy with my car. I've now had it for a couple of weeks and I am absolutely loving it. I want to say Thank you to Peter and to JC for their help and cooperation in this major decision. Thanks Enna Jimenez More

David was exceptionally thorough. He was pleasant and a joy with whom to work. He very deliberately discussed all features of the car, and went over them again when I picked up the vehicle after purchase. joy with whom to work. He very deliberately discussed all features of the car, and went over them again when I picked up the vehicle after purchase. You can tell he takes his job and responsibilities very seriously. He made sure he was available when I came in. He made certain I was familiar with all the details of the vehicle before I purchased the car, for which I am very grateful. Dealing with David was a very positive experience! I will highly recommend him to friends and family. More

David Demostheneis,by far, is an exceptional sales person in any skill set. He, himself, is truly the definition of Customer Service. This individual goes above and beyond his job assignment to ensure satisf in any skill set. He, himself, is truly the definition of Customer Service. This individual goes above and beyond his job assignment to ensure satisfaction. He can be relied upon to the highest degree to complete any request. No worries with David! If you ever need a Sales Quality of Excellence Measurement then its' definition would be David. More

I had a very positive auto leasing experience earlier this month at Boch Toyota in Norwood, MA. All of the staff members were very friendly and helpful. I was coming to the end of a 3 year lease on a Ho this month at Boch Toyota in Norwood, MA. All of the staff members were very friendly and helpful. I was coming to the end of a 3 year lease on a Honda Civic and wanted to lease a new Toyota. The people at Boch Toyota made the whole process of turning in an old lease and signing a new one very easy. They have a huge inventory of all the latest models, so I did not have to wait for them to order it from somewhere else. More importantly, I was very pleased with the price of the new 2013 Toyota Camry lease. The sales person David D. was very patient and courteous with me and my questions. He was also very knowledgeable about all of the features and specs on the cars I looked at. I did not feel pressured to strike a deal, nor was there any ridiculous back and forth haggling over the costs of the lease. I got the sense that he genuinely cared about making sure I got the car I wanted at the best possible price. The general manager Tim McGilvray also interacted with me on several occasions during the process to ensure my satisfaction. From greeting me when I arrived at the dealership, to making sure I was provided test drives on the cars I liked, to facilitating the financing for the new lease--he obviously has his hand on the pulse and operation of the dealership to ensure customers are satisfied. I plan to continue to go to Boch Toyota for my future car needs and have recommended them to my family, friends, neighbors and coworkers!! More

To upgrade from Camry to Avalon was my desire. During shopping, John is more customer oriented than other Toyota salesman listening to my proposal and then talk to his boss Dan Gilday which made a deal w shopping, John is more customer oriented than other Toyota salesman listening to my proposal and then talk to his boss Dan Gilday which made a deal which is my final goal. Thanks for their professional skill. More