Nucar Toyota of Norwood

I had the pleasure of doing business with Jonathan McGilvray As stated I had the pleasure of doing business with Jonathan McGilvray. He is professional and knowledgable, any questions or concerns I had he was a As stated I had the pleasure of doing business with Jonathan McGilvray. He is professional and knowledgable, any questions or concerns I had he was able to answer clearly and professionally. It was a relaxing experience. More

Highly Disappointing I bought a 2014 Volkswagen Jetta from Boch and It was nothing but a headache. I went to the service department 5 times for the same issue (Knocking so I bought a 2014 Volkswagen Jetta from Boch and It was nothing but a headache. I went to the service department 5 times for the same issue (Knocking sound) and was told that the issue was taken care of every single time. The service personnel seemed clueless to say the least, when asked what was wrong with my car, I was given a variety of misleading information. First, the rotors needed to get changed, that didn't fix the issue. Then, I was told that maybe there was a rock somewhere in the engine and that was causing the problem. They looked at the car, and after wasting another day, I was sent back on the road with the same issue. After going back and forth for a month to address this issue, I decided to trade in the car given the circumstances. I was offered $2000 less than what I paid for the car less than a month ago ( Depreciation they claimed). After being sold a lemon, they still claimed the car was in good working condition, and that I was over-reacting. After trading in the car, and buying a new car, I was told that I would't be able to drive my new car because they didn't have the title. I was given my lemon back to drive until they could locate the title. After going to the service department 6 times, the issue was still unresolved, and to top it off the check engine light was on. The ordeal lasted a month and thousands of dollars. I was told I would be getting some complementary parts for my car to make up for the lack of professionalism and utterly disastrous experience. As expected, I haven't received the parts or a phone call from the person who promised the parts. My overall experience? Awful! I was misled and cheated throughout the car buying experience. Shame on the management and service staff, who after getting your money could care less about the customer.Stay away More

So far so good in terms of shopping so far so good in terms of working a deal. Still working out the details. Good location and convenient to 128. Very busy during the weekends. so far so good in terms of working a deal. Still working out the details. Good location and convenient to 128. Very busy during the weekends. More

Too busy to offer reasonable service ! A few months ago I finalized a lease with this dealer but eventually cancelled it. Although Toyota was my first choice but the experience I had with t A few months ago I finalized a lease with this dealer but eventually cancelled it. Although Toyota was my first choice but the experience I had with this dealer actually changed my mind and I finally bought a Mazda, which of course in hindsight I think was the right choice. Apart from how unprofessional I was treated while I was trying to get a feedback on the status of my registration, their lack of knowledge about the legal aspects of the deal literally wasted 4 weeks of my time before I canceled the contract. In several occasions, I was given incorrect (let's not say dishonest) updates on the status of my case and once I was even told that my car is ready for pick up while they had not even started the registration process. You should not expect a personalized service here, they have so many customers (which is not because of their service but is mainly result of their advertising practice of offering very low prices on certain stock numbers to entice you to come in and then charging high prices on the models/options/colors you are actually interested in buying) so that they do not at all care if you leave; they will sell to someone else right after you. Overall, an awful car buying experience that changed my mind about ever buying a Toyota! More

Terrible experience!! Although Dave seemed to be trying to do the right thing, we give this dealership all one stars. Nothing but a bunch of phony crooks. You think you str Although Dave seemed to be trying to do the right thing, we give this dealership all one stars. Nothing but a bunch of phony crooks. You think you strike a deal, then go through the whole paperwork process and after 5 hours you review the contract, do the math and see that your bottom line is actually more than the sticker price. We almost got scammed. They're very slick with their numbers and you can be deceived quite easily if you don't do the math. Long story short. Our $5000 trade in, $1500 down payment and $750 rebate somehow vanished. Incredible the xx these dealerships try to get away with! More

What a AMAZING dealer!! WOW what an experience at Boch Norwood! I bought my 2014 Tacoma here and the experience was great in every department! I worked with John Goncalves, WOW what an experience at Boch Norwood! I bought my 2014 Tacoma here and the experience was great in every department! I worked with John Goncalves, he was very personable, and knowledgeable! I will continue to recommend this dealer and John to anybody looking to buy a Toyota!! More