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Nucar Toyota of Norwood

Norwood, MA

3.9
3,888 Reviews
Welcome to Boch Toyota, A DCD Company! Thank you for visiting our dealership page and allowing us the opportunity to earn your business. Customer Satisfaction is our #1 goal! At Boch Toyota we strive to get you the best price on all our vehicles and provide a relaxed, hassle-free environment that allow our customers to achieve the best experience in the automotive industry. Our goal is to build a long-term relationship with our customers and community. We are a family owned business and bring those family values to everything we do. We are proud to be the #1 Toyota dealer, in sales, in New England, Since 1980. Come on down!
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277 Providence Highway

Norwood, MA

02062

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Showing 3,888 reviews

January 28, 2023

Worst dealer experience ever. I would never set foot in this dealership again. Both the sales person and finance person lied to us. They should not be in business! More

by Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Denny Hoatson
Jan 28, 2023 -

Nucar Toyota of Norwood responded

Kay, I would like to learn more about your recent experience with our Sales Team and the interactions you were provided. We strive to provide the best care here at Boch Toyota and I ask that you reach out to me at a time that works best for you. I look forward to connecting with you, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

December 19, 2022

11 month with my 2015 ford escape the transmission is no good and i have to eat the 12480 left and no one is doing nothing about it poor costumer service not fear for mei finance it january2022 transmissio More

by JOSE.BONILLA
Recommend Dealer
No
Employees Worked With
David Lee Hsieh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Nucar Toyota of Norwood responded

Hello Jose, We thank you for sharing your review for us here at Boch Toyota. We would like to discuss your experience in regard to our customer service. Please contact our Customer Service Team at (866) 633-0557 so that we may discuss this further. Best, Customer Service Team (866) 633-0557

December 03, 2022

They sold me a car in June with non-working rain-sensing wipers. It appears the original owner replaced the windshield with a non-Toyota windshield so they won't work. Their solution was to ask my insuranc More

by Eddie T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis Hoatson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Fraifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Macneil-Keefe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Wong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Nucar Toyota of Norwood responded

Eddie, Thank you for taking the time to share your feedback with us. I would like to speak with you about your windshield and wiper replacement inquiry and your communication with our staff. When you have a moment, can you please email me your preferred contact information or reach out to me directly to discuss this further? Best, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

Dec 07, 2022 -

Eddie T. responded

Update 07Dec22: I responded to Jessica immediately on Friday since I was still up at 11pm and finally got an actual reply on Monday and I provided a time I was available to talk on Tuesday. As I expected, no call on the day nor the day after (today). So my opinion has not changed, this whole tactic of automated "communication" is laughable and it's not fooling anyone. I wonder how well they would like it if the shoe was on the other foot, a little empathy would go a long way instead of automated statements and communications. I don't think i'm being irrational or crazy by wanting to have a car where everything works, but maybe in Boch Toyota's eyes that's the definition of crazy.

Dec 16, 2022 -

Eddie T. responded

Update 16Dec22: I was able to finalize touch base with Jessica on the phone and spoke about the issues that I encountered. With her help, Boch Toyota took responsibility and replaced the windshield on Wednesday with the appropriate windshield. They provided me with a vehicle so I didn't have to wait at the dealership which was very much appreciated. Everything was completed to my satisfaction on Wednesday after they tested everything. I was able to verify that today with all the rain we had, the rain-sensing wipers worked flawlessly. Thanks to Jessica, Chris Gray and Johnny from sales for their work to correct the issue. I'm happy with the outcome and glad they listened to my feedback.

October 07, 2022

Boch Toyota just sold me a car with the maintenance light on isn’t there a lemon law 𝐨𝐫 𝐬𝐨𝐦𝐞 𝐭𝐡𝐢𝐧𝐠 and over charged me $𝟏𝟎𝟎𝟎 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐨 More

by Bowdentavon5045
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Mcgilvray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Aufiero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Daoud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Hoatson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Costello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rovira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Fraifer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Bongo
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2022

Outstanding customer service. Even when things are not perfect they make them very successful. My second purchase at this dealership. And very very pleased with customer service a More

by Maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Yngve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Lundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Maria responded

Outstanding customer service. Very pleased with second purchase in this dealership. Toyota sells itself but this dealership gives you their best a game for sales. No experience with service as I don’t service in this dealership. That is due to my location.

September 27, 2022

I highly recommend Chase! He is kind, knowledgeable, and thorough! Chase went the extra mile to help make my transition to a new car seamless. He helped in every single way an More

by amyhur28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Calef
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2022

Your experience is always with who your salesperson is - I started with Eric Yngve and was passed to Chase Calef - Chase made the difference - Eric was great but Chase was outstanding - straightforward, ho More

by Danielmdoherty1
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric Yngve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Calef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dewayne Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Danielmdoherty1 responded

Great experience - I would would highly recommend the team at Boch to friends and family!

August 18, 2022

Literally the best experience buying a car from start to finish. Colin G. is just an amazing person. Extremely knowledgeable and truly treats a customer as if they were a friend or family. I can't say enoug More

by Frank D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Yngve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dewayne Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2022

Joe at Boch Toyota is very knowledgeable, and helped me get into a Rav4hybrid. Thankyou! More

by Jrod2300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Nasrallh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Jrod2300 responded

Thank you Joe for the wonderful, experience at Boch Toyota. You are so knowledgeable and always quick to update me on the status of the delivery of my vehicle. My wife and I are very pleased at how quickly we were got into our brand new Rav4hybrid LE. This will always be my "go to" spot since buying my old 2009 matrix and I highly recommend Joe any purchase of a car. Many Thanks Joe! We are so happy with our purchase!

July 03, 2022

I was very pleased with my visit to Boch Toyota. Everyone was very friendly and helpful. I had a great salesperson, Pedro Guerrero, who was very knowledgeable and told me everything I needed to know More

by Canno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.