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Nucar Toyota of Norwood

Norwood, MA

3.7
3,894 Reviews
Welcome to Boch Toyota, A DCD Company! Thank you for visiting our dealership page and allowing us the opportunity to earn your business. Customer Satisfaction is our #1 goal! At Boch Toyota we strive to get you the best price on all our vehicles and provide a relaxed, hassle-free environment that allow our customers to achieve the best experience in the automotive industry. Our goal is to build a long-term relationship with our customers and community. We are a family owned business and bring those family values to everything we do. We are proud to be the #1 Toyota dealer, in sales, in New England, Since 1980. Come on down!
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277 Providence Highway

Norwood, MA

02062

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Showing 3,894 reviews

October 12, 2023

Chase Calef was honest and upfront in making a purchase possible for a hybrid vehicle, which is currently in huge demand. He was patient and detailed in answering the many questions I had. He also worked h More

by Alex
Recommend Dealer
Yes
Employees Worked With
Chase Calef
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Chase was the best! ! He listened to everything that I wanted and needed and made sure that I got it. He had an answer for every question, took care of small issues with More

by cmfreeeman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Calef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Rylant
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

This sales person tried to switch us around then when it came to my final decision he try to slap me with $2000 over MSRP. When I was about to leave he tried $500 over MSRP. When I said no and about to leav More

by sonleus
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Colin Goodrich
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

I stopped in yesterday looking for a used car since my car has died. I was ready to buy. The first salesperson I spoke to said, "I'm busy with a customer, ask him," pointing to a well-dressed fellow wit More

by Dismissed
Recommend Dealer
No
Employees Worked With
Pompous Dude
May 17, 2023

Chase was fantastic from start to finish. I would highly recommend anyone thinking of buying Toyota giving Chase a call. Thank you Chase! More

by francoluongo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Calef
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

Chase was an absolutely fantastic salesmen, no issues with him and he was a pleasure doing business with. More

by Bryandh13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Yngve
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Calef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Nucar Toyota of Norwood responded

Hello, I would like to have the chance of speaking with you further regarding the interactions and experience you were provided by our Sales Team while purchasing your vehicle. Please feel free to reach out to me at a time that works best for you. Thank you, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

January 28, 2023

Worst dealer experience ever. I would never set foot in this dealership again. Both the sales person and finance person lied to us. They should not be in business! More

by Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Denny Hoatson
Jan 28, 2023 -

Nucar Toyota of Norwood responded

Kay, I would like to learn more about your recent experience with our Sales Team and the interactions you were provided. We strive to provide the best care here at Boch Toyota and I ask that you reach out to me at a time that works best for you. I look forward to connecting with you, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

December 19, 2022

11 month with my 2015 ford escape the transmission is no good and i have to eat the 12480 left and no one is doing nothing about it poor costumer service not fear for mei finance it january2022 transmissio More

by JOSE.BONILLA
Recommend Dealer
No
Employees Worked With
David Lee Hsieh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Nucar Toyota of Norwood responded

Hello Jose, We thank you for sharing your review for us here at Boch Toyota. We would like to discuss your experience in regard to our customer service. Please contact our Customer Service Team at (866) 633-0557 so that we may discuss this further. Best, Customer Service Team (866) 633-0557

December 03, 2022

They sold me a car in June with non-working rain-sensing wipers. It appears the original owner replaced the windshield with a non-Toyota windshield so they won't work. Their solution was to ask my insuranc More

by Eddie T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis Hoatson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Fraifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Macneil-Keefe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Wong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Nucar Toyota of Norwood responded

Eddie, Thank you for taking the time to share your feedback with us. I would like to speak with you about your windshield and wiper replacement inquiry and your communication with our staff. When you have a moment, can you please email me your preferred contact information or reach out to me directly to discuss this further? Best, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

Dec 07, 2022 -

Eddie T. responded

Update 07Dec22: I responded to Jessica immediately on Friday since I was still up at 11pm and finally got an actual reply on Monday and I provided a time I was available to talk on Tuesday. As I expected, no call on the day nor the day after (today). So my opinion has not changed, this whole tactic of automated "communication" is laughable and it's not fooling anyone. I wonder how well they would like it if the shoe was on the other foot, a little empathy would go a long way instead of automated statements and communications. I don't think i'm being irrational or crazy by wanting to have a car where everything works, but maybe in Boch Toyota's eyes that's the definition of crazy.

Dec 16, 2022 -

Eddie T. responded

Update 16Dec22: I was able to finalize touch base with Jessica on the phone and spoke about the issues that I encountered. With her help, Boch Toyota took responsibility and replaced the windshield on Wednesday with the appropriate windshield. They provided me with a vehicle so I didn't have to wait at the dealership which was very much appreciated. Everything was completed to my satisfaction on Wednesday after they tested everything. I was able to verify that today with all the rain we had, the rain-sensing wipers worked flawlessly. Thanks to Jessica, Chris Gray and Johnny from sales for their work to correct the issue. I'm happy with the outcome and glad they listened to my feedback.

October 07, 2022

Boch Toyota just sold me a car with the maintenance light on isn’t there a lemon law 𝐨𝐫 𝐬𝐨𝐦𝐞 𝐭𝐡𝐢𝐧𝐠 and over charged me $𝟏𝟎𝟎𝟎 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐨 More

by Bowdentavon5045
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Mcgilvray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Aufiero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Daoud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Hoatson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Costello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rovira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Fraifer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Bongo
1.0
This rating includes all reviews, with more weight given to recent reviews.