Nucar Toyota of Norwood

Everything was okay for the most part, I knew what I wanted to my sales rep didn’t need to do much work.. the sales rep was not very kind, told me I couldn’t test drive it on the road because of a legal wanted to my sales rep didn’t need to do much work.. the sales rep was not very kind, told me I couldn’t test drive it on the road because of a legal issue? (I had test driven other Tacoma’s at different dealerships the same day on the road) not sure what he meant by that I think it was something to do with the loser Charlie baker. Regardless I bought the truck and I’m happy with the purchase but he never once thanked me which I found really disrespectful. (Sales reps name was Tyler I believe) More

Excellent service as always. Everyone here was very professional and Jack especially was helpful and pleasant. Price was a little lower than expected and waiting area looked cared-for. professional and Jack especially was helpful and pleasant. Price was a little lower than expected and waiting area looked cared-for. More

Never had a problem with honesty. I always drop my car off so waiting isn't an issue. I usually go on Saturday and still get my car back in about 3 hours. off so waiting isn't an issue. I usually go on Saturday and still get my car back in about 3 hours. More

Chase was amazing to work with. I went to two other dealerships and was turned off by their sleazy sales tactics. Chase was no nonsense, straightforward and honest. No “let me speak to my manager” or “ dealerships and was turned off by their sleazy sales tactics. Chase was no nonsense, straightforward and honest. No “let me speak to my manager” or “what is it going to take to get a deal done today?” It was a very positive experience William More

My car broke down. I called for Boch to possibly tow it for service but appointments to do so were booked to September. I had AAA tow it and they fixed it. for service but appointments to do so were booked to September. I had AAA tow it and they fixed it. More

Scheduled check engine light appt. Left car all day, they failed to fix issue. Today’s appointment was coming back to fix that failure. I told them my timeline of when I needed to leave by, they got the chec failed to fix issue. Today’s appointment was coming back to fix that failure. I told them my timeline of when I needed to leave by, they got the check engine light to shut off and charged me $500, only to have it turn on within 1 minute of driving, came back, they kept me there past when I told them I needed to leave by and didn’t fix the issue. 2 additional trips there, $500 extra spent, late because of them, problem still not fixed. Terrible service. Had me sitting in lobby for a long time with no offer of food or beverage or ride to get food or beverage, starved through breakfast and lunch instead of being able to eat or drink, drank from the bathroom sink. More

The folks in this dealership are very fr and always willing to go above and beyond to make the customers happy Thank u And a special thanks to David and Lou in the service department willing to go above and beyond to make the customers happy Thank u And a special thanks to David and Lou in the service department More

I was shopping for a motor vehicle online and came across a car I wanted to purchase at Boch Toyota. I made an appointment and visited the dealership. When I met with the sales person and he looked up the ve a car I wanted to purchase at Boch Toyota. I made an appointment and visited the dealership. When I met with the sales person and he looked up the vehicle I was there to look at, I knew there was a hiccup as he immediately started trying to interest me in other cars rather than showing me the vehicle I came to see. It took over an hour to finally see the vehicle I came for and test drive it. Everything with the car was as advertised except the dealership hadn't actually received the title for the car. So in the end I was convinced by the sales manager to purchase the car and wait for them to get the title because they wouldn't hold the car. It's been a week since I've made the purchase and still no car. Overall the sales team were friendly. You be the judge. More

Brakes service I brought the car for diagnose the noises on the wheels, learned that was a problem with brakes, needed change, order the service, left the Shoppe and I brought the car for diagnose the noises on the wheels, learned that was a problem with brakes, needed change, order the service, left the Shoppe and the noise returned, (need to say, I leave about 2 hours from the dealer in good days) I returned to the dealer to get checked, after awhile there was nothing there to be done, apparently the noise had disappeared, left the Shoppe and the noise returned, it was late in the day, I have to return another day, service was done and surprise, surprise, they reused the rusted old pads. The new attendant suggested the change to correct the situation. I spent a lot of time back and forth and I left knowingly that I was took for a ride. I did not like it. More

Gilbert made my sale transaction very smooth with an excellent customer service. He was able to understand what I was looking for; Very professional listener that make sure that I was comfortable with excellent customer service. He was able to understand what I was looking for; Very professional listener that make sure that I was comfortable with every steps in my transaction. I am grateful that he was available to follow up and answered all my concerns. More