Nucar Toyota of Norwood

My advisor was great, he wore a mask and kept me updated, I expected a longer visit due to covid, and was right but ok I expected a longer visit due to covid, and was right but ok More

We had a warm welcome but a poor service by chuck or Charles Rose . He Played a blame game like his colleagues didn’t play their part above all he seemed unhappy us reaching out customer service he avoi Charles Rose . He Played a blame game like his colleagues didn’t play their part above all he seemed unhappy us reaching out customer service he avoided us throughout the time we spent at the shop. Buffing wasn’t done saying they tried The starter wasn’t installed but paid for No paperwork was given to us Next time serve people like it’s a family business or make a job card but not make people drive for days like you’re making us a favor Am disappointed More

As always great customer service! No one but Boch Toyota has ever serviced our cars for 20 years now! Always great customer service, they stand behind their work and get it done as qui No one but Boch Toyota has ever serviced our cars for 20 years now! Always great customer service, they stand behind their work and get it done as quickly as possible. This time was a bit different due to the covid19 issues, but I was very, very impressed with everything done to keep us all safe and keep our cars running and still provided that excellent service they are known for! Janus explained the issues from the noises I was hearing, he took really good care of us! Car is driving like it was brand new instead of 13 years old! Thank you so much! More

We brought the car in for a very serious issue. We have contacted the corporate phone number we were given and were told to call and speak to customer service manager who is not in the office and is probab contacted the corporate phone number we were given and were told to call and speak to customer service manager who is not in the office and is probably working from home. Call the service manager and had to leave message twice. We get lots of action when we buy cars very little and we have a serious problem. On the day we brought the car in for service, they kept the car for over five hours and ended up not even touching the car because of the unintended acceleration problem. More

Second time dealing with this dealership and unfortunately they do not treat women equally to men coming in to purchase a new car. Women can negotiate and know the value and should be treated be unfortunately they do not treat women equally to men coming in to purchase a new car. Women can negotiate and know the value and should be treated better. Salesman Soony was polite and respectful but Manager Manny was condescending. More

I called and asked if I could come at 10:00 rather than 11:45 apt - I was told sure we can take you early - I was there 3.5 hours and was told “ I don’t know who said for you to come early . It was a comp 11:45 apt - I was told sure we can take you early - I was there 3.5 hours and was told “ I don’t know who said for you to come early . It was a complete waste of time showing up early I saw my car sitting waiting to be worked on . Very disappointed More

Service was quick, unfortunately I had to remained them of my promised discount. Was charged full price. After I reminded them, they I did get my discount. of my promised discount. Was charged full price. After I reminded them, they I did get my discount. More

I can't say enough about how wonderful my experience was. From my first phone call until I picked up my car everyone I interacted with couldn't be more respectful, patient, and informative. From my first phone call until I picked up my car everyone I interacted with couldn't be more respectful, patient, and informative. More

Service advisor was friendly and knowledgeable, he explained what was done. Also I arrived at the appointed time and was in and out in a reasonable amount of time. explained what was done. Also I arrived at the appointed time and was in and out in a reasonable amount of time. More

Used to be great customer service but has really deteriorated in that area. I felt like I was a number. Customer service went way downhill deteriorated in that area. I felt like I was a number. Customer service went way downhill More