Nucar Toyota of Norwood

Purchased a used Toyota Corolla ( 2021 model) with a warranty in April of 2024. Cash sale. We got the car "but have yet to received the warranty paperwork. We've been chasing them for it since we pick warranty in April of 2024. Cash sale. We got the car "but have yet to received the warranty paperwork. We've been chasing them for it since we pickup the car, always an excuse (i.e. we'll look into it). More

Terrible dealership. Nucar or Boch, or whatever they want to call themselves, they still employ incompetent people. I came info for an oil change and left with my tire fa Nucar or Boch, or whatever they want to call themselves, they still employ incompetent people. I came info for an oil change and left with my tire falling off. Almost dieing on route 1 woke me up and I realized what these people are made of. Absolutely no accountability. You can write reviews and their reply will be "We have no history of this" "when did this happen???" But I forgot, I got offered $200 for my troubles. Wow, aren't I lucky (sarcasm). If you wind up on route 1 because Nucar/Boch didnt screw your tire on, DO NOT give them any opportunity to try and fix your vehicle and as I was told "make it up to you". File a police report and go through your insurance. That way their is traceability and everyone is held accountable. Do yourself a favor and move on and find other dealerships and service centers. More

I also had a very frustrating experience with Erik. He led me on as if he would make up for the PRIOR bad experience with the sales manager. Instead, he was a typical car salesman. I was VERY disapp He led me on as if he would make up for the PRIOR bad experience with the sales manager. Instead, he was a typical car salesman. I was VERY disappointed. An experience with Aaron that started well, ended horribly with all management. More

Went to get a sticker for my car. Engine light was on. They quoted $179 to hook up to computer OBD and diagnose. What thieves. They have to hook to do the sticker anyways. Boch w Engine light was on. They quoted $179 to hook up to computer OBD and diagnose. What thieves. They have to hook to do the sticker anyways. Boch was at least honest. Nucar is a disgrace. More

There were 2 colors I was debating over for the car I wanted. When I chose one, it suddenly became like $1300 more expensive than the other. When I asked him why it cost more, the dealer said that each wanted. When I chose one, it suddenly became like $1300 more expensive than the other. When I asked him why it cost more, the dealer said that each car comes with a different "package" and that they really have no control over those things. Mine apparently came with blind spot monitors. Okay fine, but he also didn't tell me that it came with a roof rack, all weather mats, different edge guards, $300 wheel locks, and other unnecessary add-ons that I later discovered were all OPTIONAL. Really sleazy tactics. Communications were bad as well. The sales rep had 2 word answers to all questions - it was like pulling teeth. I was a first time, new car buyer and he seemed like a first time car seller. He only responded via email and replied to about 40% of them with short sentences and terrible grammar. They tried to really push an extended warranty on me, which I refused. They discounted it by $500 immediately afterwards, which made me feel like they desperately trying to squeeze every dime that they could out of me. When I went to the next department to finalize and pay for everything, a different guy looked over my papers and snarked, "so you don't want security and peace of mind with the car, I see...whatever". I was speechless. More

He was Wonderful Bought my car from him and he was great, I previously bought a car from this dealership an stated I would never come back But Gerry change my mind since he treated my mother so well a great, I previously bought a car from this dealership an stated I would never come back But Gerry change my mind since he treated my mother so well and she bought a car from him she bought a car brand New Highlander from him in 2022 and so did I..We plan to come back soon and but a car for my sis with him has well. More

The sales and service are equally horrible. Bad customer service and poor mechanical work. They are not interested in creating a return customer. Bad customer service and poor mechanical work. They are not interested in creating a return customer. More

Service my 2018 Toyota Camry XLE V6 regularly at NuCar (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Servi (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Service Advisor & Patrick Blake: Service Director Should all be recognized by Corporate for their Professionalism towards Quality Customer Service. They ‘real time’ maintenance videos are 5 star illustrating and educating customers understanding . Great Job 👏 G. Paul E. Norwood, Ma. More

we put a deposit down on a new car and was told it was refundable. within 24 hours we changed our minds and told them we wanted our deposit returned. after many calls to the sales person, the sales mana refundable. within 24 hours we changed our minds and told them we wanted our deposit returned. after many calls to the sales person, the sales manager and the general manager, nothing. we keep getting the runaround. its been over three weeks now and still nothing, my next step is to file a theft charge with the police, or file in small claims court, really shady dealer! More

Chase Calef was the best salesman we have ever dealt with. Honest, patient, and helpful! As someone who makes a living from evaluating businesses, this was a big loss for this dealership. Do better. with. Honest, patient, and helpful! As someone who makes a living from evaluating businesses, this was a big loss for this dealership. Do better. More