Nucar Toyota of North Kingstown

I purchased a new 2021 Rav4 from Nucar Tarbox Toyota in December 2021. The entire process was great! I found the car online and reached out to Nucar Tarbox Toyota and then Anna C reached out to me to let m December 2021. The entire process was great! I found the car online and reached out to Nucar Tarbox Toyota and then Anna C reached out to me to let me know when the vehicle would be onsite and she took my deposit over the phone. Simple! Next Melvin G called me within a few weeks to let me know the car was there ready for me to come take a look. I met with Melvin he went over the car with me, explaining the safety features and other feature of the car. I took the car for ride, then I bought it!! Melvin was very professional, knowledgeable, and friendly. I also met with Joe in finance to complete the transaction. Joe was helpful with warranty information and made this whole transaction a positive experience. I would definitely recommend Nucar Tarbox Toyota to my friends and family for their new or used car needs. More

Excellent Service With Excellent Customer Service By Geoffrey Dias It was My First 10000 Miles Regular Oil Change along With Tire Rotation Service Of 2022 Toyota Highlander XLE Hybrid They Throughly Wa Geoffrey Dias It was My First 10000 Miles Regular Oil Change along With Tire Rotation Service Of 2022 Toyota Highlander XLE Hybrid They Throughly Washed My Car even they washed my Inside Car Mats East or West Tarbox Toyota Is the Best ♥️👍💯⭐️💯👍♥️ More

Excellent service...not pushy and never felt rushed. Highly recommend Anthony as a salesman. His calm personality was easy to work with, and is the reason I purchased my car from this particular dealers Highly recommend Anthony as a salesman. His calm personality was easy to work with, and is the reason I purchased my car from this particular dealership. More

Tarbox has the best of the best service team. They are honest, and review everything with you. I have been going to Tarbox for years with 3 different toyota's and feel confident knowing they will take goo honest, and review everything with you. I have been going to Tarbox for years with 3 different toyota's and feel confident knowing they will take good care of my vehicles, I trust them . More

I was made to feel very comfortable with this transaction. All explanations were clear and concise. A very pleasant experience. transaction. All explanations were clear and concise. A very pleasant experience. More

Brought my RAV4 hybrid in for 10,000 mile checkup. No appointment was required just pull in. It took about 90 minutes but they also washed and vacuumed the car. Very pleased! appointment was required just pull in. It took about 90 minutes but they also washed and vacuumed the car. Very pleased! More

Went in for service at TARBOX/NUCAR on RT 2 in North Kingstown and girl at checkout shorted me 10.00$ Be careful and make sure you check what you get back if you pay cash! Better yet, do not pay with ca Kingstown and girl at checkout shorted me 10.00$ Be careful and make sure you check what you get back if you pay cash! Better yet, do not pay with cash at this dealership! More

They are very professional and seem to know the vehicle Handling the financial situation was quite easy. No Handling the financial situation was quite easy. No More

Service Dept was honest when I called for a routine maintenance issue on my 2020 Avalon TRD. There was a 2 to 3 hour wait and could I possibly check back at another time which is exactly what I did. maintenance issue on my 2020 Avalon TRD. There was a 2 to 3 hour wait and could I possibly check back at another time which is exactly what I did. Just decided a few days ago to man up and bring my vehicle in, waited about one hour and voila, all done. Vehicle was waiting for me inside near the lounge area. Great service, thanks to the Tarbox Team. More

Wish there was a 0 star rating! STAY AWAY!!! I bought a 2022 Toyota Highlander over two weeks ago and STILL do not have my car (and it was on the lot). There is SO much to say about this experience startin 2022 Toyota Highlander over two weeks ago and STILL do not have my car (and it was on the lot). There is SO much to say about this experience starting with our sales person. I needed to register my car in Massachusetts and wasn’t told until AFTER the paperwork was signed that I wouldn’t have the car for about a week. I was annoyed about this because this should have been told to me beforehand, but I guess they don’t care about customers, they just want the sale. I needed the car ASAP because we only have one vehicle right now but they said that they would send the registration out the next day and not to worry because they needed to get the cars off the lot before they can get new inventory, so it would be quick. I waited a week and didn’t hear anything, so I called them to find out what the status was. I was told that the registration was still not back. I expressed my frustration because I was told it would only take a week and I really needed the car. They said that they would follow up with the DMV on Monday and call to let me know what was going on. When Monday came I received a phone call that I missed and when I tried to call back I had to leave a voicemail and I didn’t hear back from someone until Wednesday. I was told again on Wednesday that the registration was still not back and that the DMV said it should be in by Thursday or Friday the latest, but they would give me a call on Thursday to keep me informed on what was going on. Well Thursday rolled around and no phone call. I waited on Friday to see if they would call and sure enough they didn’t. We called and had to leave a message for someone to call us back. At 5:00 pm I finally heard from the financing department telling me that the registration was still not back and I would have to wait until Monday for them to call the DMV. My guess is they never sent the registration out the next day after I purchased the vehicle because this should NOT take this long. I have spoken to a few people who have bought cars in RI and had to register in MA and it didn’t take this long. At this point I informed them that I no longer want to buy the vehicle. I was told that they were going to have me speak with the sales manager and I was put on hold. He came back on the phone to tell me that the sales manager was with another customer but he was going to have him call me. It’s currently 1:30 pm on Saturday and I have yet to hear from anyone. I find customer service to be a pretty important part of a company and this company’s customer service is AWFUL. I would STRONGLY urge you to stay away from this dealership. I will be filing a complaint on the BBB, as well as seeking legal counsel about my options. I have no desire to work with these people or give them my business. More