Nucar Toyota of North Kingstown

Great Car Buying Experience The people were friendly and the service outstanding. Our salesperson was Anthony Turchetta and he was amazing. Very informative, helpful and profes The people were friendly and the service outstanding. Our salesperson was Anthony Turchetta and he was amazing. Very informative, helpful and professional. The purchase and financials were relatively easy and quick. More

Great Experience My sales consultant Jason Cogean was excellent! This was my first time leasing a car and he made my experience easy. He was very patient and answered My sales consultant Jason Cogean was excellent! This was my first time leasing a car and he made my experience easy. He was very patient and answered all of my questions thoroughly. Would definitely recommend him to a friend, and will definitely recommend Tarbox Toyota as a great dealership. More

Excellent Car Buying Experience! I have bought several vehicles here and they have outstanding service and pricing! Nice new. clean dealership with a large inventory and competitive p I have bought several vehicles here and they have outstanding service and pricing! Nice new. clean dealership with a large inventory and competitive pricing. I will definitely buy cars again from them in the future and highly recommend them if you're in the market for a Toyota or Hyundai. More

Good deal Jason was very good would have him again,he is the reason i came back to tarbox to purchase this car.i feel he cared about me.Thank you Don Clarke Jason was very good would have him again,he is the reason i came back to tarbox to purchase this car.i feel he cared about me.Thank you Don Clarke More

Excellent experience Very professional, Fast and great service. Also satisfied and amazed how great experience just had visiting this dealership. I'll definitely recommen Very professional, Fast and great service. Also satisfied and amazed how great experience just had visiting this dealership. I'll definitely recommend it to everyone. More

Excessive oil consumption To whom it may concern: On February 2017, I bought a Toyota Camry 2007 in Rhode Island, United States. After a while of driving the car, I checked t To whom it may concern: On February 2017, I bought a Toyota Camry 2007 in Rhode Island, United States. After a while of driving the car, I checked the engine oil gauge level dipstick; I observed it was much below the lower point. I was surprised about that, and I went to a Midas Automotive Service to solve the problem. In Midas, they told me there is an extended warrantee for these car model and years by Toyota, and it is better to show my car to a Toyota Dealer Service. I immediately went to Toyota Tarbox in North Kingstown, RI, and described the situation. They told they will perform an oil consumption test on my car, and I should return after 1100-1300 driving miles. I returned to Toyota Tarbox after the mentioned mileage. They checked the oil, but they told me your car has passed the test, and your car oil consumption is within the criteria by Toyota. So, I got happy and left. To whom it may concern: On February 2017, I bought a Toyota Camry 2007 in Rhode Island, United States. After a while of driving the car, I checked the engine oil gauge level dipstick; I observed it was much below the lower point. I was surprised about that, and I went to a Midas Automotive Service to solve the problem. In Midas, they told me there is an extended warrantee for these car model and years by Toyota, and it is better to show my car to a Toyota Dealer Service. I immediately went to Toyota Tarbox in North Kingstown, RI, and described the situation. They told they will perform an oil consumption test on my car, and I should return after 1100-1300 driving miles. I returned to Toyota Tarbox after the mentioned mileage. They checked the oil, but they told me your car has passed the test, and your car oil consumption is within the criteria by Toyota. So, I got happy and left. After driving around two thousand of miles, I checked the oil gage level dipstick, and again I noticed, the oil level is much more below the lower line of the gage. Again I went back to Toyota Tarbox, and showed the car. They responded you have to drive 5000 miles after the previous test to have another test. I drove that mileage and went back to Toyota Tarbox for a new test. They performed the second test on mileage 121392, and after a 1200 miles I went back to Tarbox to check the test result. They told your car has passed the test again. I was not convinced by the results, and complained to them, and they said if you come the next time, your 10 years extended warrantee has been expired, and we cannot perform any more test on the car, and you have to contact Toyota. Therefore, I said I will do my oil change to see what happens on the car. On mileage 123895, I changed my oil in Toyota Tarbox. After 2290 miles I checked my oil level gage and it was awefully below the lower point of oil gage. I went to Toyota Tarbox to discuss about my issue. They overtopped 2.01 quarters of oil to the engine, and they said they will contact Toyota, and inform me about the result. The next day, they called me to say that Toyota has not accepted the oil consumption due to passing the test and expiring the extended warrantee. Therefore, I called Toyota customer service, and after a long time of describing the issue, they told “your car has passed the test, and the 10 years extended warrantee has been expired”. I explained for them that the first and second times that I realized about the Oil Consumption, were within the 10 years, but they were not convinced. On the other hand, I asked them some technical questions about the oil consumption criteria, and they referred me to a Toyota Dealership. I went back to Tarbox to talk with Brain, service supervisor, and we discussed the followings: 1- The oil consumption test says that, if car consumes one quarter of oil or less within 1200 miles, it passes the test. On the other hand, they say you can drive 4000 – 5000 miles after each oil change in Toyota depend on how much engine works in place in traffic. (The point is that we live in Kingston, RI, a very small town which never has any traffic). Now question is: The capacity of Toyota engine is 4.5 quarters. By the above Criteria for the test, after 3000 miles my car will consume 2.5 quarters of oil. It means my car should work with following condition after my oil change: Mileage after oil change Oil in the engine (quarters) 0 4.5 1200 3.5 2400 2.5 3000 2 3600 1.5 4200 1 4800 0.5 It means that my car should work with less than 2 quarters of oil after 3000 miles after oil change. So, my clear question from Brain was: Me: “Do I have to add any oil to my engine between two consecutive oil changes?” Brain: “Yes” Me: “If yes, how my car has passed the test, and if my car has passed the test why my oil is not between the up and low points of oil gage”? Brain: “Ask Toyota!!” Me: “You are Toyota representative, aren’t you? Do you mean I have to go to Japan to ask?” Brain: “I am not Toyota, Call them” Me: “Give me a paper written my car will not encounter any problem during two consecutive oil change if it has passed the test!” Brain: “We can not do that, and we can not talk about the test, because we are not Toyota engineers.” My Clear Question and Request from Toyota: 1- If my car has passed the oil consumption test, why should I add oil to my car during two consecutive oil change? 2- If my car has passed the oil consumption test, why the level of oil is not within the upper and lower points of engine oil stick gage? 3- If I do not add oil to my car during two consecutive oil change, does Toyota accept the responsibility of any damage to my engine? Contact: 4012181561 More

Excellent Service Went above and beyond. Awesome team. I worked with both Wilson and Jorge and had an amazing experience. Wouldn't shop any place else after their treat Went above and beyond. Awesome team. I worked with both Wilson and Jorge and had an amazing experience. Wouldn't shop any place else after their treatment. It's the place to go!! More

Fantastic service all around Excellent salesman Anthony turchetta, financing was quick great dealership, financing dept was great very quick no waiting around, large variety of st Excellent salesman Anthony turchetta, financing was quick great dealership, financing dept was great very quick no waiting around, large variety of stocked vehicles in all colors More

Great experience Sean was my sales representative. He was great and delivered on what he said. My experience was seamless and could not ask for a better experience. Sean was my sales representative. He was great and delivered on what he said. My experience was seamless and could not ask for a better experience. More

Salesperson very good, accounting mediocre. The day after my purchase, I called my insurance company to see if Toyota accounting called to register my new truck because I was driving it. They di The day after my purchase, I called my insurance company to see if Toyota accounting called to register my new truck because I was driving it. They did not call--so I gave them all the information. It takes accounting 2 weeks to register my new truck. More