Nucar Toyota of North Kingstown

The rating is mixed: Jeff himself was great and helpful. He let me take the car to my wife who was ill to show it to her before a decision was made. He was knowledgeable. However, whatever the dealership He let me take the car to my wife who was ill to show it to her before a decision was made. He was knowledgeable. However, whatever the dealership claims it has done to make the buying experience a good one, all fell apart at the delivery. Jeff had a day off on the only day we could accept the car for delivery. He had properly informed us of the transfer of delivery responsibility to a colleague, Anthony. Arriving at the dealership, exactly at the time of our appointment, Anthony was not available. After waiting 20 minutes, we complained and were introduced to Nick Tarbox, finance manager. Nick, clearly knowledgeable and smart, insisted we look at a video that tries to sell us three types of not needed warranties and tells us that we have to see this as part of the process. We waste time watching three advertisements about all that can go wrong with the car's paint and tyres in an effort to scare us into buying ultra high margin warranty products. Nick's answers to our questions were monosyllabic. He did not look us in the eye. He put various forms in front of us to sign without any explanation of what they were. He did not inform us of the Toyota two year maintenance plan. He did not give us a sales slip that could show us what our $ 30,000 check was actually paying for. He was cavalier about our questions on insurance. There was no explanation about the registration process. In short: he left us feeling as if we were a nuisance and not a new customer that had just spent $ 30,000. I suspect that the fact that he could not earn more margin on either the additional warranties nor on financing - as we paid cash - made us not interesting to him. Now we were transferred to Anthony for the delivery. Again, this man was not available, and we waited another 20 minutes, complained and got Joe. Joe, knowing nothing about what was agreed, did his best to help us, while we had to repeat the details of registration and insurance. The entire delivery process took 1 1/2 hours. In summary; the sales experience was great. The delivery procedure was a disaster. This is our first Toyota. We hope that the excellent reputation for quality of the car will allow us to visit the dealership as little as possible, in fear that the mechanical service of the dealer will match the delivery experience. As a consultant I have done much work with car dealerships, especially with the finance managers in structuring the financial plans of the carmakers and in making the finance experience a good one. I have visited many dealers across the country in this work, have seen excellent, good, bad and terrible ones. . As far as delivery goes, this one clearly falls in the latter category. More

I went on line looking for a good used reliable vehicle for my daughter Jared responded quickly without being aggressive.I went to dealership just to "look" on a Sunday thinking nobody would really be arou for my daughter Jared responded quickly without being aggressive.I went to dealership just to "look" on a Sunday thinking nobody would really be around and we could just peek in windows.Anthony came out and greeted us with just a friendly hello and we just started talking from there.I never felt that I HAD to purchase something just because I was there and taking his time.I did meet Jared just to say hello.My daughter loves the Ford Focus we bought and thanks to Nick Tarbox the finacing was a painless process.It was a big purchase for us and the staff at Tarbox made it easy. More

Tarbox Toyota exceeded my expectations. Vehicle inventory surpassed other local Toyota dealerships. All employees were professional. The main individual my wife and I dealt with was Bruce Alderson. Bruce Ald surpassed other local Toyota dealerships. All employees were professional. The main individual my wife and I dealt with was Bruce Alderson. Bruce Alderson was knowledgable and positive. It was a pleasure to work with Bruce contemplating which vehicle to purchase, covering the financial aspects and the mechanical features of the vehicles. At no time did he pressure my wife and I into purchasing one or another vehicle, which is one characteristic we seek when planning to purchase a vehicle. Bruce presented a positve attitude, was friendly, courteous, had a great personality, all of which made it easy to talk to and made our experience at Tarbox Toyota pleasureable and positive. I would recommend Bruce to all of my family members and friends intereted in purchasing a Toyta. We leased a Rav 4 and recommend interested candidates to work with Tarbox Toyota. More

I had gone to another dealer and was not comfortable. They were trying to get me to buy a car they wanted to sell me, not a car I wanted. Then we went here and talked with Jeff and he was great! He did They were trying to get me to buy a car they wanted to sell me, not a car I wanted. Then we went here and talked with Jeff and he was great! He did not try to sell me anything else except what I was looking for. He let me drive a couple of cars, to make sure this was what I wanted and everything went very smooth. I will come back here in the future. More

Rebecca, Jared and Jeff, Thank you for all of your Rebecca, Jared and Jeff, Thank you for all of your help! The overall experience with your web service was excellent! The quick response from your Rebecca, Jared and Jeff, Thank you for all of your help! The overall experience with your web service was excellent! The quick response from your web service helped us to get the information we needed to make a smart investment with a used SUV online. It really made the overall experience with Tarbox wonderful. Then the sales staff helped us with the purchase, which we must say, was a real no hassel deal. We will not only buy another car from Tarbox Toyota, but we will send family and friends in the future to you! Thank you, Mark and Lyn More

Bruce came right oustide to help me with the car i was looking at. He went over vehicle specs thoroughly. I believe him to be a good asset to the dealership. I have bought 4 vehicles from this dealershi looking at. He went over vehicle specs thoroughly. I believe him to be a good asset to the dealership. I have bought 4 vehicles from this dealership and will probably buy more in the future. thank you. More

jeff delsanto answered all my questions about the vehicle and its history. He did not rush me into making a quick decision and was a pleasure to deal with. All the associates at Tarbox were friendly and he and its history. He did not rush me into making a quick decision and was a pleasure to deal with. All the associates at Tarbox were friendly and helpful which makes for a pleasureable experience. More

From beginning to end this was a great car buying experience. From my initial contact of Greg Slater in internet sales to our assigned sales person Jeff DelSanto to our finance experienced with Sue. experience. From my initial contact of Greg Slater in internet sales to our assigned sales person Jeff DelSanto to our finance experienced with Sue. Great Job by all....very helpfull staff. Based upon this experience will buy next car from Tarbox. More

This is the 4th Toyota our family has purchased from Tarbox. We are thoroughly pleased with the dealership from the sales staff to the service staff. The entire staff has been helpful and very consumer Tarbox. We are thoroughly pleased with the dealership from the sales staff to the service staff. The entire staff has been helpful and very consumer friendly. "The dealership is highly recommended". More

This was by far the best car buying experience that I have ever had. I did all of the negotiating online with Greg Slater. He was very responsive and polite. We worked out a good price online and then I have ever had. I did all of the negotiating online with Greg Slater. He was very responsive and polite. We worked out a good price online and then I went to the dealership to finalize the deal. I was expecting some surprises (price change or additional huge fees). I was pleasently surprised when I got there and there were no additional fees. The deal that we agreed to online was the deal that I got when I went to the dealership. The finance manager was also very polite and courteous. Unfortunately, I do not remember her name. More