Nucar Nissan of Norwood- Service Center

Comfortable lounge area. They have free wifi so I was able to watch Hulu on my tablet, I brought headphones so as not to disturb others, while I waited. They have comfortable They have free wifi so I was able to watch Hulu on my tablet, I brought headphones so as not to disturb others, while I waited. They have comfortable seating, free coffee and tea and water as well as muffins and fruit if you want. They also have three tvs with different channels on for you to watch as well. More

Routine Maintenance visit I recently had the 15,000 miles maintenance for my 2018 Nissan Altima. all of my concerns were addressed. I appreciated the fact that my service advis I recently had the 15,000 miles maintenance for my 2018 Nissan Altima. all of my concerns were addressed. I appreciated the fact that my service adviser, Rich Rivera, had my vehicle cleaned and washed. More

Clogged sunroof drains Over the summer my car would periodically flash all the warning lights, with the speedometer and odometer going crazy. I took it to my neighborhood me Over the summer my car would periodically flash all the warning lights, with the speedometer and odometer going crazy. I took it to my neighborhood mechanic who had serviced my car for many years and they were unable to diagnose the problem. At the time my son mentioned that it seemed like this happened after it rained really bad. I mentioned this to my mechanic one of the times I brought it in with this problem but he didn’t feel that would cause this situation. On Thursday Dec 12th after a snow storm and rain that week the problem reoccurred when I was leaving work. This time there was a lack of power when I tried to accelerate. Fearing I wouldn’t safely make it home I left my car at work. On Friday I had the vehicle towed to Boch Nissan. They called to let me know they AAA had delivered the car and that they would let me know as soon as they had a diagnosis. In less than an hour I received a call back from Aziz who explained that the sunroof drains were clogged and instead of the water going through the drains and out by the front tires the water was backing up into the cabin and short circuiting some of the wiring that runs from the front to the back of the vehicle. They were going to clean out the drains and dry out the carpet on the drivers side under the floor mat and hopefully that would fix the problem. Aziz called me twice more on Friday to give me updates. It was ultimately determined that the vehicle needed to stay overnight to try to dry it out some more. On Saturday morning Aziz called again to let me know that they had taken the car for a test drive and put it on the computer and all the codes had cleared. As much as you don’t want to spend money in your car two weeks before Christmas, it was a relief knowing that this problem had finally been fixed. I can’t thank Aziz enough for explaining to me what the situation was and what had caused it. He was very kind, helpful and professional. More

Oil change I arrived on time and was pleasantly greeted by all employees in the service bay. I was checked in promptly and told how long it would probably take I arrived on time and was pleasantly greeted by all employees in the service bay. I was checked in promptly and told how long it would probably take and I was there no longer than expected More

Great service Made an appointment for 9 am, had my car by 11. Prompt, polite, and the repair was done right. It is out of my way but their service department has al Made an appointment for 9 am, had my car by 11. Prompt, polite, and the repair was done right. It is out of my way but their service department has always been fair and honest with me! More

Customer Service is GREAT Customer service was excellent Jesus Alvarez was excellent . The 15,000 mile check up that my car required, I feel was overpriced it cost me finally a Customer service was excellent Jesus Alvarez was excellent . The 15,000 mile check up that my car required, I feel was overpriced it cost me finally about $200. The average cost of a 15,000 mile check up is between $108 $161. I More