Nucar Nissan of Norwood

At 11:15 Car was brought in for basic service - oil change & hub cap replacement. Jude advised they will check if any other work needs to be performed. This is a fleet car and fleet company (wheels) change & hub cap replacement. Jude advised they will check if any other work needs to be performed. This is a fleet car and fleet company (wheels) needs to approve all service. This was clear when I arrived. I was told there is a process to submit all service through a website for approval. I gave Jude the phone number for the fleet company should he need to contact them by phone. No approximate wait time was provided. After waiting almost 2 hours I texted Jude for time frame when car would be ready. After that Jude came to see me and advised there was issue with brake pads they would like to address and needed Wheels to approve. At 2:30 (3 hours after I arrived) Jude asked if I had a corporate fleet contact I could call as they had not received approval through system. I asked if he tried to call the number I gave him when I arrived. He had not so I called wheels. They put me on hold and then advised approval would be given within 20 minutes. I went to let Jude know - he was not available at service desk & manager was on phone - unavailable. Texted Jude approval should be received within 20 minutes. After 20 minutes (3pm) I went to check with Jude or manager if they had approval. Manager was on phone with wheels - I advised I needed to be out by 4:30 & did not want to have to return. I was at dealership for 5 HOURS. Had I known I would have rescheduled to drop car off. Jude advised there is a process they must follow with system for fleet cars for service approval and could not call them. I was very frustrated at the time and communication. I called wheels when I returned to office. They advised a response on submissions put in through system should be received within 5 minutes - at most 10. If no response within that time they recommend resubmitting the order or calling. I must have my car serviced by dealership at times. I felt there was no consideration given as to length of time needed & should have at least been communicated. The day after this service I called and left a voicemail message for the fleet manager at the number on my invoice. I wanted to share my frustration with the lack of communication and share the info wheels had provided so we can avoid this happening again. No one returned my call. I will return for service only when directed by wheels that I must bring it to Nissan dealership. More

Knowledgeable, courteous and treated the customer with respect. Service representative was helpful and did their best to minimize wait time. respect. Service representative was helpful and did their best to minimize wait time. More

The service and attention provided by the people at NewCar Nissan was exceptional. I would highly recommend them to everyone. NewCar Nissan was exceptional. I would highly recommend them to everyone. More

I have had excellent service from this dealership since owning my 2014 Nissan Frontier. Every time I pull in Jude takes the time to help me out. Definitely pleased with the quality of work. owning my 2014 Nissan Frontier. Every time I pull in Jude takes the time to help me out. Definitely pleased with the quality of work. More

Service is good and Miguel is excellent, very accomodating and takes time to explain details. accomodating and takes time to explain details. More

I appreciate the work they did. I kn nothing if cars so I’m always up to date. They fixed it and pretty pretty fast. Da money paid was just my deductible, which it tells me they eng I kn nothing if cars so I’m always up to date. They fixed it and pretty pretty fast. Da money paid was just my deductible, which it tells me they engage and hit the work down. Thanks. More

The only dealership I go to. Everyone is so friendly and informative. Miguel helped me at my last visit and he was wonderful. Everyone is so friendly and informative. Miguel helped me at my last visit and he was wonderful. More

He was very knowledgeable took his time explaining everything, and it was a pleasure to work with, and I would have no problem going back to him to do more business everything, and it was a pleasure to work with, and I would have no problem going back to him to do more business More

Very clean space, Miguel was straightforward with me and let me know what my car needed and exactly how long it would take. Also made sure to let me know some other recommended services to make sure my car let me know what my car needed and exactly how long it would take. Also made sure to let me know some other recommended services to make sure my car was up to speed. More

Super great service , great and knowledgeable team comfortable waiting area. They keep you informed on the status of your vehicle. comfortable waiting area. They keep you informed on the status of your vehicle. More