Nucar Nissan of North Attleboro

Didn’t finish job but charged for it anyway Had car from 8:30 to 4 for door that wouldn’t stay shut. Couldn’t fix, charged 130 and told bring back to finish UPDATE 1/16/2020: Boch Nissan repl Had car from 8:30 to 4 for door that wouldn’t stay shut. Couldn’t fix, charged 130 and told bring back to finish UPDATE 1/16/2020: Boch Nissan replied to this review privately and asked for my phone number so they could call to discuss further. I replied privately and gave it to them, along with days/times I was available. That was a week ago. Haven't heard a thing from them. UPDATE 1/24/2020: The dance continues. I finally received a call from Boch Nissan. Spoke with a customer service person who asked me to walk him through my experience. After I did he told me the $130 charge was for diagnostics - to figure out what was wrong. I told him the door sensor stayed on even when the door was closed and it shouldn't cost $130 to figure that out - the alert is right there on the dashboard. Hard to miss. He asked me what he could do. It seems pretty obvious to me - I want my $130 back. Told him I wanted my money back and if and when I brought my car back for them to fix (again), I'd be happy to pay the full $260. Told him if he hired me to mow his lawn and I only managed to mow a portion of it because I didn't know what I was doing, I wouldn't be on his doorstep looking for half the money. He told me he would have to speak to his supervisor. This was a week ago. Haven't heard a thing since. Maybe they pull this with a lot of customers and the supervisor is working through a backlog of angry customers. Who knows. I brought my car in on 12/14. It's now January 24. UPDATE 2/8/2020: Called the customer service rep that was supposed to call me back 3 weeks ago. Steven Auclair. He didn't answer so I left a message with my name and phone number. Still haven't heard anything. They can't even muster up the courage to call me back and tell me they won't refund the money they charged but don't deserve. Filing a complaint with the Better Business Bureau Monday morning. More

Personable Service Easy to make an appointment. Service center very nice. Like all the service workers. Always so nice and helpful. Thank you for always making sure I’m Easy to make an appointment. Service center very nice. Like all the service workers. Always so nice and helpful. Thank you for always making sure I’m taken care of. More

First service visit was fast and easy First service on my new Nissan Frontier went great. Drive right into a warm and dry garage. Got my vehicle back in about an hour. Very happy First service on my new Nissan Frontier went great. Drive right into a warm and dry garage. Got my vehicle back in about an hour. Very happy More

David Pari I have taken my car in several times and David has helped me to diagnose and get the needed work done at a reasonable cost, and he is always able to p I have taken my car in several times and David has helped me to diagnose and get the needed work done at a reasonable cost, and he is always able to put my mind at ease. He is the best to deal with! More

Professional service I had 2 recalls completed while I waited in the clean and spacious customer waiting area watching reruns of favorite TV shows. Derick was pleasant, he I had 2 recalls completed while I waited in the clean and spacious customer waiting area watching reruns of favorite TV shows. Derick was pleasant, helpful and accommodating. More

Positive My experience so far with Nissan South has been positive and pleasant. Elliot was very helpful and personable. The waiting room is comfortable and o My experience so far with Nissan South has been positive and pleasant. Elliot was very helpful and personable. The waiting room is comfortable and offers refreshments which is nice. I would recommend Elliot to anyone looking to buy a new vehicle. More

Efficient I went to get my inspection sticker and they were very quick and efficient. I can't remember the name of the person behind the service desk but she w I went to get my inspection sticker and they were very quick and efficient. I can't remember the name of the person behind the service desk but she was very friendly. More

Too long of a wait I was in the dealership yesterday for an oil change and tire rotation. I was there an hour and 1/2 which I feel is a ridiculous amount of time for a m I was in the dealership yesterday for an oil change and tire rotation. I was there an hour and 1/2 which I feel is a ridiculous amount of time for a minor service. I was told that even though I made an appointment it was first come, first served. That is unacceptable to me More