Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nucar Nissan of Allentown
Allentown, PA
5,145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 5,145 reviews
October 15, 2012
My husband had bought a used car for his oldest son in late Sept. I wasn't really looking to buy a car yet, however mine was 10+ years old & was starting to need basic upkeep. So one afternoon my husband late Sept. I wasn't really looking to buy a car yet, however mine was 10+ years old & was starting to need basic upkeep. So one afternoon my husband & I stopped by the lot again to look around. Jose' intoduced himself & eventually, we bought a really super used car! Jose' was very friendly & professional. He was very well informed about many of the cars we were looking at & was "in-tune" to accommodate my special preferences. The owner also spoke to us briefly before we left, now that's service !! I would definetely recommend Rothrock to my family & friends. More
by Muziknpawz
Employees Worked With
Jose Baret
October 14, 2012
Bought a 2012 Dodge Journey. The experience we had with Barry who was referred to us by Ron Carl was great. He is very knowledgeable and helped us choose between two vehicles. So far the Journey is everyth Barry who was referred to us by Ron Carl was great. He is very knowledgeable and helped us choose between two vehicles. So far the Journey is everything we wanted! More
by asflyers
Employees Worked With
Barry Camfield
October 14, 2012
We had a wonderful experience purchasing my car at Rothrock. Everyone we dealt with was very friendly and accommodating to our prince range and specific needs. The only trouble we had was when we need Rothrock. Everyone we dealt with was very friendly and accommodating to our prince range and specific needs. The only trouble we had was when we needed to contact the finance department. We were going through our own credit union for financing and they continued to try to convince us to use their financing from the dealership. Other than that, I love my car and we are very happy. More
by starxoxo
Employees Worked With
Ruben Delvillar
October 02, 2012
To our complete satisfaction, we recently leased a 2012 Nissan Leaf SL in Super Black. The excellent Rothrock sales team and finance department worked together seamlessly, making adjustments for our unique Nissan Leaf SL in Super Black. The excellent Rothrock sales team and finance department worked together seamlessly, making adjustments for our unique situation, and putting us into the exact auto we wanted. We originally chose to visit the showroom out of curiosity, we had heard many good things about Nissan's 100% Electric Vehicle the Leaf, that we wanted to see it for ourselves. We had not planned on actually purchasing the vehicle that day. Speaking to Edwin Serrano, our sales associate, we learned that there are numerous state and federal incentives available for EV's right now. After consideration we realized that these incentives enabled us to leverage our savings to purchase the Leaf, which we got back from the State with ease. Edwin Serrano, our sales associate, is arguable the most attentive and helpful nissan sales associate one could hope for. His unending amiability makes him a pleasure to work with. He is knowledgable, and would tirelessly go out of his way to make sure we had everything we need. We have purchased five vehicles in as many years and Edwin Serrano at Rothrock Nissan, by far, has been the best vehicle sales associate we have encountered. Where financing is often a back and forth struggle when purchasing a new vehicle, we where quiet surprised with the financial procedure we encountered at Rothrock. Finance Specialist Mike Akutah seemed to work magic for our unique financial situation, adjusting the lease agreement accordingly to our needs and even working into the lease special options that meaningful for us to accomplish. It would be remiss of us to fail to mention Carl Rollins, the Rothrock Nissan Show Floor Manager, who sets the standard for excellent customer service. Carl is a respectable associate, helping us to accomplish the NanoForce we hoped for on our new EV Leaf and providing an atmosphere of uncompromising professionalism that is a 'breath of fresh air' in the vehicle buying experience. In closing, our entire experience at Rothrock Nissan was a pleasure. We love our new Leaf, and would not fail to recommend Rothrock to all our family and friends. When you visit, ask to see Edwin Serrano, you will be glad to did. More
by Yahshavah
Employees Worked With
Edwin Serrano, Sales - Carl Rollins, Showroom Manager - Mike Akutah, Finance, Michael Akutah, Edwin Serrano
September 27, 2012
I purchased a 2011 chrysler 200 with barrys help while bald headed and on chemo for breast cancer. I trusted this man after meeting him 6 months earlier during a visit to rothrock, to check new vehicles bald headed and on chemo for breast cancer. I trusted this man after meeting him 6 months earlier during a visit to rothrock, to check new vehicles and prices. I was so pleased with his knowledge and time given me, answering all my questions. Fastforward to today, one year later I am done with breast cancer treatment and cleared of cancer. I decided to trade in my 2011 chrysler 200 for a larger vehicle. it was always my hearts desire to own a jeep grand cherokee. After winning the battle with cancer with gods help, I decided to see if it was possible for me to do a trade. I went right back to barry and asked if I could do it. Barry helped me thru the process with ease and answered all my questions. I was at total peace during the entire process, barry is a trustworthy man and an assect to rothrock. He helped me purchase my hearts desire vehicle...2012 jeep grand cherokee. I am starting my new cancer free life ridin high and strong, just like my jeep. Thank u barry for your compassion, your professionalism. More
by monica7777
Employees Worked With
Barry Camfield
September 23, 2012
Brought my car in for an oil change and tire rotation using Express Service. I have to hand it to Lisamarie. She was so nice and helpful. Even though it was early in the morning, she brightened the day. using Express Service. I have to hand it to Lisamarie. She was so nice and helpful. Even though it was early in the morning, she brightened the day. And, she knew her stuff as well! Rothrock is a great dealership. More
by shawn.millan
Employees Worked With
Lisamarie Agolio
September 19, 2012
Rothrock was awesome to work with. They helped me buy the car I wanted for a reasonable price in my range. They we helpful and pleasant even after my car was totaled. They worked with me and are continu the car I wanted for a reasonable price in my range. They we helpful and pleasant even after my car was totaled. They worked with me and are continuing to work with me to get everything sorted out. Anthony called me personally to see of I was okay after my accident. He continues to keep open lines of communication until everything is worked out. He is helping me get into a new car as well. This is the best car buying experience I have ever had! More
by Rmcco087
Employees Worked With
Anthony Manly
September 16, 2012
A complete nightmare with horrible customer service. A complete nightmare with horrible customer service. Van was towed in for dead electronic key (kills all elecronics) and they did diagnostics and n A complete nightmare with horrible customer service. Van was towed in for dead electronic key (kills all elecronics) and they did diagnostics and needed to replace the Electronic module also. Those were the only two items I requested adressed at the time I had it towed into the dealership. ONLY 25K miles and this Town & Country has been a lemon with it's 2nd front brakes now and the entire rear brakes magically seized up at 17K miles. All the original tires had to be replaced before 20K miles. Multiple A/C repairs along with the ridiculous number of RECALL memo's that get mailed to me on items. Once they got hold of the vehicle and without my permission or knowledge (the sole owner) they decided to do $300 air conditioner work (something they had repaired previously) and stuck me with $300 front brakes and held the vehicle for over a week after I was assured I would have it back in 3 days or less. No courtesy vehicle was provided as they hijacked the vehicle. I was REFUSED a chance to see the paperwork on the work being done for 9 days....NINE DAYS!!!!! I was REFUSED a chance to compare prises as neither the brakes nor the A/C were required items at the time and the dealership pricing was excessive on both. They even held the van hostage for several days after they had completed the unauthorized work. This is a nightmare to be abused by these con men. The van had just been in a Firestone for FULL check-up & oil change less than a week before Rothrock got a hold of it. Only the electronic issue was requested by me to be checked. Can you imagine the arrogance of these con men to intentionally circumvent the owner of the vehicle with the sole intention of over-charging for unauthorized work on this Town & Country? It's a very simple concept of Customer Service everywhere...you give the consumer a quote for the work to be done and let them DECIDE if they want it completed or can get it done elsewhere. This is intentional fraud and an organizational approved effort by Rothrock management to bully consumers into paying excessive prices for service work NOT requested by the vehicle's owner. If this dealership is this financially strapped that they have to pull such a disgraceful stunt then maybe they should be shutting their doors before the PA Attorney Generals office does it for them. More
by cmdale
Employees Worked With
Bill (service) and Rex who was service manager
September 11, 2012
I had first purchased a new car from Rothrock back in November of 2003 and since then it has always been my first stop when looking for another vehicle or help friends look for them as well. The week of November of 2003 and since then it has always been my first stop when looking for another vehicle or help friends look for them as well. The week of August 27 I had made another trip to Rothrock in order possibly trade in my original purchase and had selected 5 cars. The following day I returned in order to test drive 2 of them when deciding to purchase. Rothrock was my first and only stop I had made in order to purchase a vehicle. When I purchased my car in 2003, Ed long was the sales associate that helped me. This most recent purchase, I dealt with Doc Hoffer. Both of them have been a pleasure to work with when selecting a vehicle and made the process of buying a vehicle worthwhile. Again, I would continue to do business with Rothrock and also recommend them to anyone who would be interested in purchasing not only a new but also a used vehicle as well! Thanks again! More
by mickey79
Employees Worked With
Ed Long, Doc Hoffer
September 11, 2012
We went to Rothrock searching specifically for a Nissan Xterra and Jay was there to assist us right from the start locating an Xterra with a wonderful attitude and personality. Jay not only pointed out the Xterra and Jay was there to assist us right from the start locating an Xterra with a wonderful attitude and personality. Jay not only pointed out the positives but the negatives as well and we felt good knowing we were working with someone honest Jay then immediately pointed out a Pathfinder in which he thought would be a great deal for us he brought us into the office where started making negotiations with us and after seeing us and his manager were nowhere close to price he really battled to get the price down in our budget which resulted in our favor with purchasing the pathfinder. I don't believe we would have walked out of there with a car if it hadn't been for Jay's honesty and perseverance. I highly recommend going to Rothrock and seeking assistance from Jay if you're interested in buying a car. More
by kmeade
Employees Worked With
Jay Palermo
