Nucar Nissan of Allentown

Had appt. because clock didn’t keep correct time. Had to drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. (The time had been set for almost a year) So they said it was working as it was designed to work!!! Called and left 2 messages at 455 pm service open till 6:00pm and also open on Saturday...no call back. That was 2 vehicles 2 hours time and 120 miles total to drop off and pick up the car for nothing! Had a prior problem, called two times and never received an answer regarding that problem. Not real happy with service department at this point!!! More

Jose was a wonderful salesman. He was friendly and very knowledgeable about the vehicles and made the car buying process simple without being pushy or trying to force a car on me, as some salesman will do. knowledgeable about the vehicles and made the car buying process simple without being pushy or trying to force a car on me, as some salesman will do. From financing to insurance, Rothrock took care of everything for me. I truly felt like they cared about me as a customer, not just selling a vehicle. I would highly recommend this car dealer. More

Wayne was deligent in fixing my uconnect issues. As requested he called me daily to keep me in the loop on progress made. Thank you requested he called me daily to keep me in the loop on progress made. Thank you More

I am so happy with my purchase and service I received great customer really friendly everyone worked so hard to get me into something I really wanted thank use all that made it happen great customer really friendly everyone worked so hard to get me into something I really wanted thank use all that made it happen More

Always have a great experience here. Super friendly customer service. Would like to know why customers cannot flush goldfish though. I’m kidding of course, was a fun laugh while waiting during service. customer service. Would like to know why customers cannot flush goldfish though. I’m kidding of course, was a fun laugh while waiting during service. More

Thank you so much for helping us out. Our car is running well and we appreciate your service. May all of the Rothrock family have a blessed holiday season🤗 well and we appreciate your service. May all of the Rothrock family have a blessed holiday season🤗 More

Best day ever, had no issues couldn’t have asked for any better, was in and out in the matter of no time. Can’t thank you guys enough.👍👍👍 better, was in and out in the matter of no time. Can’t thank you guys enough.👍👍👍 More

I do not mind the length of time it took for repair. I do however think the customer service was terrible. I have had cars fixed in the past. This is NOT how this should have gone. I will seriously reconside however think the customer service was terrible. I have had cars fixed in the past. This is NOT how this should have gone. I will seriously reconsider where I take my cars next time. More

Wonderful staff and funny! I went to get my inspection done and as always greeted by a friendly person who got me in and out as quickly as possible for a Saturday! done and as always greeted by a friendly person who got me in and out as quickly as possible for a Saturday! More

I had an appointment to have my car inspected. I've been a customer for 10 yrs. I asked Wayne how long I would have to wait. His response " I am busy right now". Are you kidding me? A person with this atti a customer for 10 yrs. I asked Wayne how long I would have to wait. His response " I am busy right now". Are you kidding me? A person with this attitude should not be in touch with customers who are paying his salary. Extremely unprofessional! More