
Nucar Nissan of Allentown
Allentown, PA
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My experience with Rothrock has been terrible. It was issue after issue with them and when it came to buying out my lease that made it even worse! I went in and completed the buyout paperwork and thought issue after issue with them and when it came to buying out my lease that made it even worse! I went in and completed the buyout paperwork and thought everything was good and complete. I received a letter from NMAC a couple weeks later, saying I needed to make a decision if I was returning the vehicle or buying it. I contacted them and they never received anything from the dealership on the buyout, so my lease was still showing as active... I checked my credit report a week later and the NMAC account is showing as past due on there! On my end I didn’t everything I needed to do, and made every payment before it was due. I am beyond words upset with Rothrock because they do not know how to do their job! And they don’t care about messing up someones credit at all. The Business Manager was the one who helped me and I would like to think that he would know how to do his job, since he is the manager there. It was a horrible experience and I will never recommend them to anyone. And unfortunately this experience has turned me off to Nissan’s all together. I do have to add that the Service department was great and the service manager was excellent! More
They were able to get me in after this snow storm as my car battery died. I was able to get it started and was out of Rothrock in about 45 minutes. The techs and assistant manger were very helpful car battery died. I was able to get it started and was out of Rothrock in about 45 minutes. The techs and assistant manger were very helpful More
Great experience, very fast and efficient. They thoroughly explain any potential services and maintenances that may be needed. I would definitely recommend Rothrock service to anyone that hasn't b thoroughly explain any potential services and maintenances that may be needed. I would definitely recommend Rothrock service to anyone that hasn't been there yet. More
Nice working with Steve and Wes. Both provided excellent service and answered all my questions. I’ll definitely go back here in future if a need arises service and answered all my questions. I’ll definitely go back here in future if a need arises More
They are very professional and on point with everything. My husband and I love our Muranno and are very pleased with the vehicle and the way it handles in the snow. I work at a hospital and I need to get to My husband and I love our Muranno and are very pleased with the vehicle and the way it handles in the snow. I work at a hospital and I need to get to work we don't have snow days. More
Simone was very helpful, made useful recommendations, and in general made good use of time. Appreciated her interest and friendliness. Especially truthfulness unusual in my experience at Rothrock. in general made good use of time. Appreciated her interest and friendliness. Especially truthfulness unusual in my experience at Rothrock. More
The transaction was flawless, easy and quick. Give the current climate the team made this transaction safe and easy. By far the best experience buying a car I have ever had current climate the team made this transaction safe and easy. By far the best experience buying a car I have ever had More