Nucar Nissan of Allentown

What a great group of people. Attention from all as soon as onsite. Fast process of purchase and knowledge of vehicle. Truck delivered spotless. Would highly recommend. as onsite. Fast process of purchase and knowledge of vehicle. Truck delivered spotless. Would highly recommend. More

Very disappointed about your customer service , Needed Very disappointed about your customer service , Needed road service and had to wait more than 10 hours as dealer was closed, and overnight rep. Are Very disappointed about your customer service , Needed road service and had to wait more than 10 hours as dealer was closed, and overnight rep. Are not well trained .. More

The whole team was great while working to get us where we needed to be. Would recommend them to anyone that asked where I got my car. needed to be. Would recommend them to anyone that asked where I got my car. More

Good service and very friendly. Would do business with them again. Xxx.xxxxx.xx.xx.xx.xxx.xxx.xx.xx.xx.xx Xx.xx.xx them again. Xxx.xxxxx.xx.xx.xx.xxx.xxx.xx.xx.xx.xx Xx.xx.xx More

Professional and courteous service. Big positive that first 2 service visits are free as well as first state inspection is free. Would recommend to purchase a vehicle from this dealer. first 2 service visits are free as well as first state inspection is free. Would recommend to purchase a vehicle from this dealer. More

Well let's start off by saying that calling Rothrock's service line is worthless. I called no one answered once on a Friday then Saturday and both during working hours still no response. So I schedule onl service line is worthless. I called no one answered once on a Friday then Saturday and both during working hours still no response. So I schedule online it let's me pick a date and time and asks what service I'm looking for. After I scheduled I get a prompt stating I should get a CALL from a service member, but I had scheduled after hours on a Saturday so I kind of figured I wouldn't receive a call. Monday comes I get no call so I check my email and I was emailed with "my next availability is on the 17th of March." Which would of been about a week after the appointment that THEIR system let me choose, for March 9th, and I had a CEL so I needed it taken care of ASAP. And not once did Chelsea Norton attempt to call me the whole time we were emailing back and forth, so I checked other Jeep dealers around me while emailing and I was able to schedule @Brown Daub. I scheduled online with Brown Daub on that same Monday morning while emailing with Chelsea and was able to get a next day appointment at 7:45am March 10th. And of the four Jeep dealers near me, counting Rothrock, Rothrock is the only one who doesn't offer to pick up my vehicle from my home. Also I had complained about my rear view mirror distorted on the bottom left side, and that was done while under warranty. My vehicle had it's warranty expired and still never received a call about my mirror order getting there, it took I want to say about two month or little more to actually get it installed because my last oil service was done @Rothrock and I asked about the mirror. They said I see they placed the order but we don't know where it went so we'll order it again. Never received a call, then when I got a CEL I decided to add the mirror job for my service request. But since Rothrock's online scheduling system sucks I did my CEL light service at Brown Daub and then a week later got my mirror installed at Rothrock. My biggest complaint is why does Rothrock allow you to pick a date and time slot but then email and not CALL me stating that their online is only a service request and not an actual appointment. So scrap the system and make it so that the customer can tell them what they need and then Rothrock can call them up, not giving us a false hope of actually picking a date and time. More

I had a 2021 Dodge Ram built. Tony Jabbour and Anthony Karb were great to work with, communication is key to customer satisfaction!! It is always a pleasure going to Rothrock! Karb were great to work with, communication is key to customer satisfaction!! It is always a pleasure going to Rothrock! More

Great person I had to tell me how much my tires would be and that he could inspect my truck right away and did it cheaper then anyone and a very polite person was a great day and that he could inspect my truck right away and did it cheaper then anyone and a very polite person was a great day More

Dealership was very well maintained and was a pleasure to shop. Had no issues getting around and shopping for what I needed. I appreciated that u wasnt smothered by salesman. I was able to ship in a pleasant shop. Had no issues getting around and shopping for what I needed. I appreciated that u wasnt smothered by salesman. I was able to ship in a pleasant environment More

Great experience overall . Was not pleased with having to go and get 2500 cash because of limit placed by the dealership. This proved to be a major inconvenience and will prevent me from buying my next vehic go and get 2500 cash because of limit placed by the dealership. This proved to be a major inconvenience and will prevent me from buying my next vehicle from this dealership More