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Nucar Mazda of New Castle - Service Center

New Castle, DE

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48 Reviews

48 Reviews of Nucar Mazda of New Castle - Service Center

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July 27, 2018

Oil change Fine - Melissa, John Stidham, and entire service team. I am a longstanding customer of 20+ years for sales and service. Will always recommend to othe More

by Ridiculous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa - service
Aug 02, 2018 -

Nucar Mazda of New Castle responded

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 24, 2018

. Place to go for servicing Mazdas Service at Nucar is always professional and fair in price. John and Melissa are a pleasure to work with and take pride in their work. More

by Maryland commuter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
Jul 26, 2018 -

Nucar Mazda of New Castle responded

Thank you! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!

July 02, 2018

Good Service! There was a new Service Tech locates at the NuCar Service station. He was very professional and efficient with my vehicle needs. I appreciate the one More

by Pmdiva312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Shaer
Jul 05, 2018 -

Nucar Mazda of New Castle responded

Hi there! Thank you for taking the time to share your great experience with us! It is always our top priority that all of our customers leave completely satisfied, and we are thrilled to hear that this was the case. We hope you have a wonderful day, and if we can help with anything in the future, please do not hesitate to reach out!

June 10, 2018

Guy at Desk Cares I usually don’t write reviews but thought I’d give a shout out, for great customer service, guy at front desk went out his way to see if he could help More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but he’s at service desk early in morning
Jun 11, 2018 -

Nucar Mazda of New Castle responded

Hi Richard, Thanks for taking the time to let us know how we did, and thank you for highlighting one of our staff that helped to make your experience a good one. We hope you have a great day!

June 08, 2018

Service Review This was a free service; however, the service person did not know that the service was to be free. I had received an e-mail from NuCar Mazda telling More

by vicfend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stidham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Nucar Mazda of New Castle responded

Hi John, Thank you for bringing this to our attention, we will be looking into this further. Thank you for your honest feedback. Have a great day!

April 25, 2018

Quick oil change and a car wash I forgot to bring oil change coupon and service person got one on-line so I would get a better deal. They washed car too! Service was quick and people More

by BobPeg28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Cowan
May 21, 2018 -

Nucar Mazda of New Castle responded

Hi Bob, Thanks so much for your positive review. We truly appreciate your business and look forward to your future visits! Take care!

April 14, 2018

Awesome customer service !! Very kind , respectful and accommodating staff. Squeezed my Mazda into their schedule based on my needs for a recall . Would definitely recommend thi More

by Jakesmazda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018 -

Nucar Mazda of New Castle responded

Thank you so much for the wonderful review! We thank you for your recommendation and are proud to have earned it! We look forward to having you back, have a great day!

March 31, 2018

Fast service I had 2 recalls completed at this dealership. I was surprised how fast the work was completed. I was told it would be done in an hour and it ended up More

by KarenK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe her name is Melissa Stansell.
Apr 11, 2018 -

Nucar Mazda of New Castle responded

We are glad to know you found our service department to be so efficient! Thank you for taking the time to leave us this review, have a wonderful day!

March 18, 2018

Friendly, helpful, thorough and efficient. Brought my car in for recall and oil service which was completed in expected timeframe. Also received evaluation results for key inspections. They are More

by Patster13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember names.
Mar 20, 2018 -

Nucar Mazda of New Castle responded

We are so glad you found NuCar to be so accommodating and helpful! Thank you so much for leaving us this feedback, we appreciate your business very much and look forward to having you back!

March 07, 2018

Great Service Great service department !! Love bringing my Mazda here. Always a quality job. Thank you again ! They are very attentive to keeping my car running e More

by Myke9815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 12, 2018 -

Nucar Mazda of New Castle responded

Myke, You are so welcome! Thank you for coming in, we are so pleased that we were able to provide you with a top notch experience! Have a wonderful day!

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