Nucar Mazda of New Castle

Great Service Kind, friendly sales associates that were willing and able to answer any and all questions. Sal was awesome in just having a conversation and not pres Kind, friendly sales associates that were willing and able to answer any and all questions. Sal was awesome in just having a conversation and not pressuring me in purchasing the car on my first, second, and even third visit. Sam was the sales manager and is really friendly, helped me understand some of the crazy language in the contracts. More

My First Mazda I loved how friendly my sales representative Carolyn Seifert was. She was very knowledgeable about the cars I was looking at and extremely helpful. I I loved how friendly my sales representative Carolyn Seifert was. She was very knowledgeable about the cars I was looking at and extremely helpful. I will be referring her to everyone I know who is looking for a car. More

Great Service Brian Revill helped fix a long standing dent in my Mazda in a very cost effective manner. Brian has been very helpful and provides exemplary service c Brian Revill helped fix a long standing dent in my Mazda in a very cost effective manner. Brian has been very helpful and provides exemplary service consistently. More

Satisfied Customer Great customer service! The service on my car was done quickly and at a reasonable price. The Staff provided me with an office so that I could work Great customer service! The service on my car was done quickly and at a reasonable price. The Staff provided me with an office so that I could work (i.e. teleconferences) while my car was being worked on. John Stidham is my service consultant and I value his opinion/advice. I can trust him and is one of the reasons why I keep coming back to NuCar. More

Competent staff I've been bringing my Tribute for service going on 12 years now, and I continue to be impressed with the level of competency and integrity of the staf I've been bringing my Tribute for service going on 12 years now, and I continue to be impressed with the level of competency and integrity of the staff. Honest and fair. More

Fantastic car buying experience. Very helpful, patient, and went above and beyond in finding me exactly what i wanted. They couldn't have been more polite and understanding. I took my Very helpful, patient, and went above and beyond in finding me exactly what i wanted. They couldn't have been more polite and understanding. I took my time in finding make, model, color and features i wanted. They found that exact car and picked it up from about 100 miles away. After that, it was a quick and simple process. Great deal and great people. More

Round and round we go My car was stolen so I had to buy another car. I was hoping this would be an easy task. I picked out a car and sat in the dealer for 3 hours with pape My car was stolen so I had to buy another car. I was hoping this would be an easy task. I picked out a car and sat in the dealer for 3 hours with paperwork. I then waited another 2 hours for them to detail the car....which it was never finished and I had to get a loaner and pick up the car the next day. The finance guy Sam and I shared stories about our stolen cars cause apparently he had been a victim of theft in the past...ironically enough we discussed ordering black tags for my car only to call a month later telling me I had to order them and use the tags under t-tag....what tag?! My car was stolen I told you 3 times! Had to get a new t-tag. My tag came in and it was not the tag we had discussed. I was them financed through some no name bank that required me to have a bank account with them or they would charge me $15 to pay by phone. I asked to be financed with my credit union for them to eliminate checking my credit 7 times! I then had resistall coated on my car they for got to give me the car kit so of course I had to go back and get that. It was stressful enough my car got stolen but then to go through all this and I still have to order my own tags. Needless to say I am not happy with my experience. If Sam had done his part to dot his "i"'s and cross his "t"s instead of trying to sell me a bunch of extras maybe he would have ordered my tags, and listened to me when I asked him to finance through my bank. You would think me putting $10,000 as a down payment they would work for my future business since my husband needs a car and referrals. I can say out of this whole experience the guys working in the back in service/repair shop were willing to help anyway they could. More

Great service, very fair price and excellent professionalism Bob Saunders and David Gersh have been very customer oriented. Bob even helped me out for the insurance since I am French and came to the US a couple Bob Saunders and David Gersh have been very customer oriented. Bob even helped me out for the insurance since I am French and came to the US a couple of months ago. A gentleman helped me out also to speed up the paper work, while the reponsible person was busy with other customers, with very friendly support. It has been a real pleasure to buy a car from NUCAR. More

Great people to work with. I worked with the dealer for many weeks and she was never pushy or anything like other dealers. When I went in to purchase the car, they worked with I worked with the dealer for many weeks and she was never pushy or anything like other dealers. When I went in to purchase the car, they worked with me to give me the car I loved in the price range I needed. More

Service Shop: Great Service and Great People You're honest and straight to the point, regardless if it's good or bad news, which is far better than what I deal with at a shop for my wife's van (t You're honest and straight to the point, regardless if it's good or bad news, which is far better than what I deal with at a shop for my wife's van (they are not Mazda, so all good :) ). The vehicle you service for me is 10+ years and approaching 180k miles, yet your shop does a great job keeping it a safe option for my family and road-ready. I usually don't go out of my way to recommend a dealer-shop, based on my past experiences, particularly with the one we have dealt with for my wife's van, but NuCar Mazda (New Castle, DE) has definitely changed my opinion about that. I absolutely will recommend you to others, without a doubt and very easily so! To NuCar Mgmt: These are GREAT people who have seriously earned my trust, which is a miracle given my previous jaded opinion of other dealership-based shops...and I see this with other commenters, too...please show it back to them and grant them an upgraded facility! ...and coffee service...better coffee. :) More