Nucar Mazda of New Castle

Always pleased with Nucar Mazda Service We have owned many Mazdas and keep coming back because of the service department. We had a sudden issue with our 2006 Mazda 3 due to slamming on brak We have owned many Mazdas and keep coming back because of the service department. We had a sudden issue with our 2006 Mazda 3 due to slamming on brakes. It was tricky to diagnose because it was sensor related and appeared to be repaired, but the crew insisted on a test drive to find out if more attention was needed. It was repaired completely and promptly. Thank you again everyone in Mazda service and especially John and Melissa! While we were there we ran through the numbers on our lease and considered several different options with Dan. We have time to consider our next steps and feel much more informed after Dan took so much time to make sure the options were extremely transparent. More

Great! They made me feel comfortable right away. I knew I wanted to purchase a car from them. Helpful and friendl! Really nice experience. Thank you!!! They made me feel comfortable right away. I knew I wanted to purchase a car from them. Helpful and friendl! Really nice experience. Thank you!!! More

Excellent customer service skills, very polite. I am very pleased with everyone, that helped me get into my new car, Dan Stanitski, Ed in finance, my experience with the service done on my car was I am very pleased with everyone, that helped me get into my new car, Dan Stanitski, Ed in finance, my experience with the service done on my car was excellent. I am very happy with my new car. Thank you all so much and take care. Vicki Bogia. More

Sales Crew Needs Some Training They could have sold me a car because I really liked the car but the sales person was not knowledgeable about the vehicle, which wouldn't have been a They could have sold me a car because I really liked the car but the sales person was not knowledgeable about the vehicle, which wouldn't have been a problem it he just said "let me find out and get back to you" but instead my questions were answered with Snapple facts. He literally just made up answers to my questions to try to convince me to purchase the 2015 on his lot versus looking at other years at other locations. You simply cannot do this in this day in age with Google. I was looking up the right answers online as he was Just blatantly making stuff up. He lost all credibility and then I honestly couldn't trust him enough to consider any vehicle. When I emailed the manager after my test drive to request a call as I had several concerns that I wanted to voice about my unknowledgable sales guy, the manager just forwarded my email to him and then he called me. So when I tried to tell him that I did some research on the vehicle and found out the answers to my questions, he then proceeded to retract what he had said the day prior. Its hard to buy a car from someone when they don't even know their products enough to answer any questions or who are just going to give you the answers they think you want to hear but are incorrect. More

I can go anywhere. I choose to keep coming back to Nucar! I can go anywhere. I choose to keep coming back to Nucar. John Stidham and Mellissa are the best! I feel I can trust what they say to me. Thank you! I can go anywhere. I choose to keep coming back to Nucar. John Stidham and Mellissa are the best! I feel I can trust what they say to me. Thank you! More

It was a Pleasure Problem with Air Ride Suspension.....Also with Wiper controls. Problem Diagnosed Fast and repaired quickly. Bill Ennis Knows his Stuff. Also Fast Par Problem with Air Ride Suspension.....Also with Wiper controls. Problem Diagnosed Fast and repaired quickly. Bill Ennis Knows his Stuff. Also Fast Parts by Ira Benson who had the parts in stock and supplied Bill for a Fast Repair. Great Team. Thanks: NuCar Mark Richman 2009 HUMMER H2 NOTE Drop Down List does not show HUMMER Chevy Selected. More

Oil change Fine - Melissa, John Stidham, and entire service team. I am a longstanding customer of 20+ years for sales and service. Will always recommend to othe Fine - Melissa, John Stidham, and entire service team. I am a longstanding customer of 20+ years for sales and service. Will always recommend to others. More

. Place to go for servicing Mazdas Service at Nucar is always professional and fair in price. John and Melissa are a pleasure to work with and take pride in their work. Service at Nucar is always professional and fair in price. John and Melissa are a pleasure to work with and take pride in their work. More

A Good experience. NuCar had the vehicle that I was interested in sitting in the showroom. Bob seemed very knowledgeable when reviewing the Mazda CX-5, and listened to NuCar had the vehicle that I was interested in sitting in the showroom. Bob seemed very knowledgeable when reviewing the Mazda CX-5, and listened to what I was after.. Bob was easy to talk to. More