Nucar Mazda of New Castle

Nucar always does a great job maintaining my Mazda. They are affordable and return my car clean and ready to go. They are affordable and return my car clean and ready to go. More

The service crew is outstanding and always has been. They care about the customer and are the best service department for Mazda in the Tri-State area of DE, NJ, and PA. They care about the customer and are the best service department for Mazda in the Tri-State area of DE, NJ, and PA. More

I have always brought my Mazdas to this dealership and they do excellent work. I have never had a problem. they do excellent work. I have never had a problem. More

Corey G. was awesome. He helped me figure out a path to a car I both wanted and needed. He was professional, knowledgeable and took the time to get me into th was awesome. He helped me figure out a path to a car I both wanted and needed. He was professional, knowledgeable and took the time to get me into the right vehicle at the right price. Highly recommend, will be using again! More

Professional Honest Upfront Thorough Accommodating Friendly Service department is awesome I will be a return customer Friendly Service department is awesome I will be a return customer More

Always polite and efficient. Take good care of my car. Keep you up to date on repairs. Take good care of my car. Keep you up to date on repairs. More

Nucar New Castle was very detailed and super friendly when communicating the issues with my vehicle. when communicating the issues with my vehicle. More

I completely trust NuCar Mazda. They only repair what is necessary and don't upsell which I really appreciate. I once wanted to get new tires but they insisted that it was not time They only repair what is necessary and don't upsell which I really appreciate. I once wanted to get new tires but they insisted that it was not time for them yet. They were right of course and I realized how lucky we are to have such a reputable and honest dealership around the corner. Thank you to Devin and the entire Service Team for providing consistently outstanding customer service! More

Nucar Always solves the problem my service person Damon was awesome I need him all the time! was awesome I need him all the time! More

Michael was an amazing salesman to work with! Very friendly, polite and easy to talk to. He knew so much info about Mazdas and was happy to answer any/all questions we had. I didn’t feel pressure Very friendly, polite and easy to talk to. He knew so much info about Mazdas and was happy to answer any/all questions we had. I didn’t feel pressured at all and felt like he genuinely was trying to help me get the best deal. I would definitely visit him again to purchase a car in the future! Dealing with the finance gentleman, Larry, was where everything almost fell apart. Unfortunately, he was the only one working the night I was purchasing a vehicle and there was 2 customers ahead of me. This led to me not going in to finish the financial paperwork until 11pm. While in his office, we had some questions about the amounts and how they were calculated and instead of showing / explaining them he kept repeating financial jargon that most people would not understand. He also made a comment that “he didn’t need to go to dealerships with his son to help understand the finance parts because he taught his son finances.” I am not sure how I was supposed to take this comment but it was offensive. I understand it was late and we were all tired and wanted to be done with the whole process, however there’s no need for comments like that. Who I bring to accompany me when buying a car should not be thrown in my face, nor should my intelligence or financial knowledge. When called out for this comment he immediately walked it back and tried to make it sound like he didn’t say it in an insulting way, but again I’m not sure how else anyone would interpret that comment, it certainly was not a compliment. Hopefully in the future he will choose his words with more forethought. I would also suggest Nucar have more finance people available especially around times when you know that sales are ending as I’m sure those times are always super busy, and it would make the process much faster. For reference I waited around 2.5 hours just to get to the financial paperwork. Other than that, I was happy with my experience and my vehicle. More