Nucar Mazda of New Castle

Ken Chin was an outstanding sales person. He made the whole process very easy. They offer a huge selection of Mazdas. Management and sales team are on point. Great all round experience from the Nucar Maz whole process very easy. They offer a huge selection of Mazdas. Management and sales team are on point. Great all round experience from the Nucar Mazda team. More

We just purchased a Mazda 3 hatchback 2.5 liter turbo. We had researched hatchbacks as we did not like the handling, ride height or bulkiness of SUVs including our own. After driving many, we chose the Mazda had researched hatchbacks as we did not like the handling, ride height or bulkiness of SUVs including our own. After driving many, we chose the Mazda and chose Nucar because it was friendly, offered a good price and met our request on the trade in without argument. More

I recently bought the CX-5 carbon edition from Nucar Mazda. I reached out to many dealerships to locate this car. Steven the sales manager reached out to me personally and through email. and then Ken a Mazda. I reached out to many dealerships to locate this car. Steven the sales manager reached out to me personally and through email. and then Ken also called and emailed me. From the talks i had i decided to come there right after work. They had the car there ready to go they immediately looked at my trade. negotiation was nice and easy no pressure at all. Finance manager Thomas was made the process very smooth in finance. I have to say this has been my best car buying experience ever. Steve, Ken and Thomas did a great job. I would 10/10 recommend anyone to buy a car for this dealership. Thanks guys! More

This was the best car buying experience I've ever had! Ryan, Angelo, and Tom worked hard to get me in the car I wanted for a payment I can afford. I appreciate all of their help. I highly recommend this d Ryan, Angelo, and Tom worked hard to get me in the car I wanted for a payment I can afford. I appreciate all of their help. I highly recommend this dealership. More

Service is efficient, on time and work is done right the first time. The service managers are polite, focused and work hard to make sure the service is a good experience. Am on my 4th Mazda that has been first time. The service managers are polite, focused and work hard to make sure the service is a good experience. Am on my 4th Mazda that has been exclusively serviced by the brilliant team at NuCar. More

I really appreciate this team’s kindness and patience tonight. They were professional and knowledgeable. Thanks for making right on a bad situation ! Thank you! tonight. They were professional and knowledgeable. Thanks for making right on a bad situation ! Thank you! More

Purchased a Rav 4 just 2 months ago and already needs a battery replaced . I tested it and it tests at 168 cold cranking amps just 2 months after purchasing the vehicle . I informed the Salesperson Ken who battery replaced . I tested it and it tests at 168 cold cranking amps just 2 months after purchasing the vehicle . I informed the Salesperson Ken whom told me it’s a regular wear and tear item . Really after just 2 months a battery that’s supposed to be 550 cold cranking amps is 168 ? Best part is the vehicle is supposed to be under warranty for 12k miles or 12 months . The kicker is that it’s even stated on their FTC sticker aka Buyers Guide . I sent over copies of both their buyers guide and a picture of the tester reflecting the battery needs replaced . If anyone else experiences something that should be covered under the Federal Trade Commission Sticker aka Buyers Guide you can report it to the FTC Additionally you can teach the Delaware Attorney Generals Office .You can also open an investigation with Dealer Services at the DMV in Dover .I will be doing all of the above . I gave NUCAR the opportunity to exercise some common sense and customer service but they failed miserably . I suggest moving forward that they just exercise some proper customer service and stand behind their own lot warranty . Under no set of circumstances should anyone be replacing a battery or anything else just 2 months and less then 3 k miles after purchasing a vehicle . More

excellent service and repairs. I have been coming to John STIDHAM for many ,many moons (years) with my MAZDA vehicles for service.He is the BEST! I will continue as long as JOHN is I have been coming to John STIDHAM for many ,many moons (years) with my MAZDA vehicles for service.He is the BEST! I will continue as long as JOHN is there.Enough said. More

Fast and professional! Accurate, knowledgeable and professional.... Have been coming for a few years and like the style of service John provides and the waiting room is not Accurate, knowledgeable and professional.... Have been coming for a few years and like the style of service John provides and the waiting room is not bad either! More

Best Dealer in the USA I am 76 years old and have owned 2 or more cars for each of the past 55 years. Nucar Mazda is the best dealer across the country that I have dealt wit I am 76 years old and have owned 2 or more cars for each of the past 55 years. Nucar Mazda is the best dealer across the country that I have dealt with during that period of time. Their honesty, integrity, friendliness, knowledge and quality of service is the best I've experienced anywhere. I have never felt that work they recommended and I had done was not needed. To the contrary, they have many times advised that work I contemplated was not necessary at that time. More