Nucar Mazda of New Castle

Easiest car buying experience I ever had. Went through the Mazdausa web site and priced out the car I wanted using two local dealerships to contact. NuCar was super quick in responding with what they had the Mazdausa web site and priced out the car I wanted using two local dealerships to contact. NuCar was super quick in responding with what they had in stock and their price, along with offering similar used vehicles on hand. Then Mike contacted me directly through email and got down to the specifics of what I wanted. After going back and forth with what I wanted, my price range, and time frame Mike said he could have the car ready for me the next day. They were the right price (I think I even mentioned in my email that if they could work that "miracle" in the price, I would pick it up that night....which they did) and couldnt have made it easier for me. Once the car and price was confirmed with Mike, Sal contacted me with the loan app. A few minutes on that and a follow up email he next morning and I was all set. Went into the dealership with wife and kids in tow and less than an hour later was driving home in my new Mazda 3. I'll say it again...easiest car buying ever! Leased my 2005 Mazda from the old NuCar 8 years ago and remember waiting for 4 hours to get eveything settled. BIG difference between then and now. Mike and Sal were great, John is going to work on my wife's Mazda 5 tomorrow, and I'm sure the rest of the NuCar staff are great and friendly as well. Want to see how the service shop is with my wife's car....I'm planning on being there with every scheduled maintenance. Thanks NuCar Mazda!! More

Jeff McElwee was a great help and very courteous. In and out of dealership in an hour and a half. This is the second car we bought from him in the last 8 months. Thanks Nucar Mazda! out of dealership in an hour and a half. This is the second car we bought from him in the last 8 months. Thanks Nucar Mazda! More

Dan was very helpful. He listened to what our needs were and he worked with us until we found an acceptable vehicle in our price range. and he worked with us until we found an acceptable vehicle in our price range. More

I had a unique situation that I found myself in and in need of a newer car with better gas mileage. I emailed Jeff with particulars that I could work with to do the deal. He acknowledged my emails and pho need of a newer car with better gas mileage. I emailed Jeff with particulars that I could work with to do the deal. He acknowledged my emails and phone calls with extreme professionalism. Jeff, along with Mike and Eddie, never gave up on me. They were able to accommodate my needs and I am now the proud owner of 2013 Mazda 6.....off the showroom floor! I couldn't be happier and I owe it all to Jeff, Mike and Eddie! More

Went to the dealership really just to test drive a vehicle, but the salesman and used car manager were so helpful and accommodating I felt that I was going to receive an honest and reasonable deal. It vehicle, but the salesman and used car manager were so helpful and accommodating I felt that I was going to receive an honest and reasonable deal. It wasn't hard to buy a vehicle at all. More

It was fun to work with Q, and the result was excellent. Drove home in a high quality used car. The car easily passed inspection by my mechanic when I took it in the next week. And it's great to drive. Drove home in a high quality used car. The car easily passed inspection by my mechanic when I took it in the next week. And it's great to drive. More

Sal made our car buying experience as painless and quick as possible. Did not have to dedicate half a day to a car dealership. Sal was very helpful and friendly. Plan on buying another car from Sal and Nuca as possible. Did not have to dedicate half a day to a car dealership. Sal was very helpful and friendly. Plan on buying another car from Sal and Nucar in the very near future. More

Sal came outside to meet us when he saw us in the parking lot. He didn't wait for me to come in, which was very important to me. He did everything he could to help me find the right vehicle for me. He didn lot. He didn't wait for me to come in, which was very important to me. He did everything he could to help me find the right vehicle for me. He didn't make me walk all over the parking lot, he brought the vehicles to me. Also, he went next door and brought 2 chevys over for me to drive. I made two trips to the dealership and he did not pressure me to buy, he just wanted to find the right vehicle for me. He introduced me to Mike so we could discuss what I wanted in the CX-9. Mike then went to work immediately to find it and brought it in a day. Mike made sure the financing process went smoothly and quickly. There is nothing they could have done differently to please me. This was the best visit I made to a dealership looking for a new car. I love my CX-9, it is beautiful. More

I desperately needed a new car because my five-year old Maxima decided to die after 155,000 miles. I turned into NuCar Mazda without ever considering a Mazda. I happened to turn toward the lot after being Maxima decided to die after 155,000 miles. I turned into NuCar Mazda without ever considering a Mazda. I happened to turn toward the lot after being disappointed at how huge the Chevy Equinox appeared. After all, I had driven a different Maxima for the past 30 years, and I never thought I would be driving anything larger. That was until my doctor told me that I may be able to ease some joint pain while driving if I drove an SUV. I was not happy. Everything I saw on the road just seemed too big and bulky. I know I must have looked confused when Q came out to assist me. He answered all my questions and never pressured me when I said I wanted to think about the Mazda. He went inside to get me a business card and told me to call if I had any questions. However, I was sold on how sleek the car looked. Q had me drive a lovely silver CX5. I was sold at that moment. It was gorgeous from the outside to the inside. The handling was great. Q had me drive in a circle. The car negotiated that turn much easier than my Maxima ever would have. I felt like I was driving a luxury vehicle. The engine simply purred after I started it with one push of a button. My son was in the car with us, and he loved the space and comfort in the back seat. I told Q that I was ready to "talk" about making a deal. I can' t begin to tell you how great the service was that I received. Not only was Q extremely friendly, but he was also very informed about his product. I told him how much I could spend per month because I was paying for my son's college tuition. He assured me that that was not a problem, and spoke to Sam, who worked his magic and got me one of the sweetest finance options I have ever had. The whole time we were waiting for final financing news, these two could not do enough to make my son and I feel comfortable. I still can't believe how inexpensive my car was based on all the options and technology. In less than 2 hours, I drove off the lot in my new black on black Mazda. Q even took care of returning my Enterprise rental. These guys are the real deal. I have recommended them to several friends who I know will be visiting NuCar Mazda really soon. Thanks, Q and Sam for a great experience. Dr. Regan G. More

Q Gordon has to be the most competent, friendly and effective salesperson I have ever worked with. I went to NuCar Mazda after looking at other SUVs. I had narrowed my search, but knew very little abou effective salesperson I have ever worked with. I went to NuCar Mazda after looking at other SUVs. I had narrowed my search, but knew very little about Mazdas. When Q saw me on the lot with my son, looking confused, he came out and offered me assistance with absolutely no pressure to buy. However, because of his attention to what I was looking for in a vehicle, I left after less than two hours driving my new 2013 Mazda CX5. What impressed me most about Q was that even after I closed the deal, he still continued to assist me. He programmed my iPhone to the car, he returned my rental to Enterprise, and he made sure I knew how to operate all the cool technology that came with my new car. I never felt like I was being rushed although he was very busy that evening. What great communication skills!!! He made me feel comfortable throughout the entire process. I have recommended Q and NuCar to several of my friends, and will definitely look him up when it is time to buy a car again. Dr. Regan G. More