Nucar Mazda of New Castle

Fantastic car buying experience. Very helpful, patient, and went above and beyond in finding me exactly what i wanted. They couldn't have been more polite and understanding. I took my Very helpful, patient, and went above and beyond in finding me exactly what i wanted. They couldn't have been more polite and understanding. I took my time in finding make, model, color and features i wanted. They found that exact car and picked it up from about 100 miles away. After that, it was a quick and simple process. Great deal and great people. More

Round and round we go My car was stolen so I had to buy another car. I was hoping this would be an easy task. I picked out a car and sat in the dealer for 3 hours with pape My car was stolen so I had to buy another car. I was hoping this would be an easy task. I picked out a car and sat in the dealer for 3 hours with paperwork. I then waited another 2 hours for them to detail the car....which it was never finished and I had to get a loaner and pick up the car the next day. The finance guy Sam and I shared stories about our stolen cars cause apparently he had been a victim of theft in the past...ironically enough we discussed ordering black tags for my car only to call a month later telling me I had to order them and use the tags under t-tag....what tag?! My car was stolen I told you 3 times! Had to get a new t-tag. My tag came in and it was not the tag we had discussed. I was them financed through some no name bank that required me to have a bank account with them or they would charge me $15 to pay by phone. I asked to be financed with my credit union for them to eliminate checking my credit 7 times! I then had resistall coated on my car they for got to give me the car kit so of course I had to go back and get that. It was stressful enough my car got stolen but then to go through all this and I still have to order my own tags. Needless to say I am not happy with my experience. If Sam had done his part to dot his "i"'s and cross his "t"s instead of trying to sell me a bunch of extras maybe he would have ordered my tags, and listened to me when I asked him to finance through my bank. You would think me putting $10,000 as a down payment they would work for my future business since my husband needs a car and referrals. I can say out of this whole experience the guys working in the back in service/repair shop were willing to help anyway they could. More

Great service, very fair price and excellent professionalism Bob Saunders and David Gersh have been very customer oriented. Bob even helped me out for the insurance since I am French and came to the US a couple Bob Saunders and David Gersh have been very customer oriented. Bob even helped me out for the insurance since I am French and came to the US a couple of months ago. A gentleman helped me out also to speed up the paper work, while the reponsible person was busy with other customers, with very friendly support. It has been a real pleasure to buy a car from NUCAR. More

Great people to work with. I worked with the dealer for many weeks and she was never pushy or anything like other dealers. When I went in to purchase the car, they worked with I worked with the dealer for many weeks and she was never pushy or anything like other dealers. When I went in to purchase the car, they worked with me to give me the car I loved in the price range I needed. More

Service Shop: Great Service and Great People You're honest and straight to the point, regardless if it's good or bad news, which is far better than what I deal with at a shop for my wife's van (t You're honest and straight to the point, regardless if it's good or bad news, which is far better than what I deal with at a shop for my wife's van (they are not Mazda, so all good :) ). The vehicle you service for me is 10+ years and approaching 180k miles, yet your shop does a great job keeping it a safe option for my family and road-ready. I usually don't go out of my way to recommend a dealer-shop, based on my past experiences, particularly with the one we have dealt with for my wife's van, but NuCar Mazda (New Castle, DE) has definitely changed my opinion about that. I absolutely will recommend you to others, without a doubt and very easily so! To NuCar Mgmt: These are GREAT people who have seriously earned my trust, which is a miracle given my previous jaded opinion of other dealership-based shops...and I see this with other commenters, too...please show it back to them and grant them an upgraded facility! ...and coffee service...better coffee. :) More

Excellent Service! Bt thats nothing new. I had an issue with my window wiper fluid and thought it was broken. Soon after dropping off my vehicle i received a call saying it was fine and it wo I had an issue with my window wiper fluid and thought it was broken. Soon after dropping off my vehicle i received a call saying it was fine and it works perfectly. I appreciate the quick response. Also the main tech that i was communicating with allowed me to use a rental for the morning and that was greatly appreciated. Service time and price is always a plus. More

Spiders in my gas tank This was the best dealership service center I have ever used. I was visiting Delaware for a few days from NJ and had a recall for spiders in my gas ta This was the best dealership service center I have ever used. I was visiting Delaware for a few days from NJ and had a recall for spiders in my gas tank so figured I could drop it off and get it taken care of in a day. Well the whole gas tank had to be replaced and they gave me a loaner to use. They did a wonderful job and the service was great. I will come down from Jersey to buy a car here when I am ready for an upgrade! Awesome dealership. More

Nucar has been servicing my Mazdas for more than 12 years. My experiences have been universally excellent. The service is thorough and attentive, the estimates are fair and complete and the price is years. My experiences have been universally excellent. The service is thorough and attentive, the estimates are fair and complete and the price is always fair. This may be the best service department I have ever worked with. More

Mazda should close down this dealership because they do not represent the brand in a positive way. This place is filled with disgruntled GM salesmen who seem irritated they have to sell Mazdas and Chevys not represent the brand in a positive way. This place is filled with disgruntled GM salesmen who seem irritated they have to sell Mazdas and Chevys instead of Cadillacs. They are not helpful, not friendly, and are not knowledgeable about the product line they are selling. The worst part about my experience was the constant lying from Mike Spenser. He lies so much I don’t think he even realizes he is lying. I am grateful I did not make the mistake of purchasing my new car here. More