Nucar Mazda of New Castle

No regard for time !!! We decided to buy a Mazda 3 from this dealership even after the sales manger was rude to start with. He came up with a price and his reaction when we We decided to buy a Mazda 3 from this dealership even after the sales manger was rude to start with. He came up with a price and his reaction when we wanted to negotiate was " You are getting a new 2018 car with just 1000 dollars down and what else do you expect?". In spite of this we decided to buy the car because we felt that the Sales person " Salvatore DiPasquale " was very professional !! After we agreed to buy, we were made to wait for more than 1 1/2 hr for the papers to be signed and no sight of that happening in the next 30 minutes at the least ... More

My child has never been so mistreated in all his life I sent my child here to go look at new cars and they treated him with no respect and i quote "you wont be able to afford it" without even running a cr I sent my child here to go look at new cars and they treated him with no respect and i quote "you wont be able to afford it" without even running a credit check and before he could even sit down. After that mistreatment we went somewhere else a lot closer to home. Now he drives a 2017 mazda6 grand touring with no co-signer More

Purchase of a used truck So I went to look at a truck I had my eyes on. I got there and it was being sold. I had a second one in mind and I'm so glad I purchased this vehicle. So I went to look at a truck I had my eyes on. I got there and it was being sold. I had a second one in mind and I'm so glad I purchased this vehicle. I was treated by Ken like I was purchasing the most expensive vehicle. He was friendly kind and very professional. He made the experience so wonderful. Ken listened to my needs and he guided me through this process. Ken made me feel like he really cared about my purchase he was not just just a salesmen he was there to help me. He did everything he could and I went home that night with my new truck !! I also was in touch with Dave Ramirez he did the paper work with me. Dave was friendly and funny and he took care of business. He explained all options for warrentys down to service to me. I truely made me feel like he was there to help not someone who was just at their job. Theses 2 men made my truck purchase the best ever!! It was a busy day and theses 2 guys always smiled!!! The other staff was smiling and said hello and talked to is a well. I will referee and continue to buy from here always !! Thanks Nucar !! More

Great Service Kind, friendly sales associates that were willing and able to answer any and all questions. Sal was awesome in just having a conversation and not pres Kind, friendly sales associates that were willing and able to answer any and all questions. Sal was awesome in just having a conversation and not pressuring me in purchasing the car on my first, second, and even third visit. Sam was the sales manager and is really friendly, helped me understand some of the crazy language in the contracts. More

My First Mazda I loved how friendly my sales representative Carolyn Seifert was. She was very knowledgeable about the cars I was looking at and extremely helpful. I I loved how friendly my sales representative Carolyn Seifert was. She was very knowledgeable about the cars I was looking at and extremely helpful. I will be referring her to everyone I know who is looking for a car. More

Great Service Brian Revill helped fix a long standing dent in my Mazda in a very cost effective manner. Brian has been very helpful and provides exemplary service c Brian Revill helped fix a long standing dent in my Mazda in a very cost effective manner. Brian has been very helpful and provides exemplary service consistently. More

Satisfied Customer Great customer service! The service on my car was done quickly and at a reasonable price. The Staff provided me with an office so that I could work Great customer service! The service on my car was done quickly and at a reasonable price. The Staff provided me with an office so that I could work (i.e. teleconferences) while my car was being worked on. John Stidham is my service consultant and I value his opinion/advice. I can trust him and is one of the reasons why I keep coming back to NuCar. More

Competent staff I've been bringing my Tribute for service going on 12 years now, and I continue to be impressed with the level of competency and integrity of the staf I've been bringing my Tribute for service going on 12 years now, and I continue to be impressed with the level of competency and integrity of the staff. Honest and fair. More