Nucar Hyundai of Norwood

I was very pleased with the overall help that I received when I went to purchase a new Tahoe. Dan Palmer was the salesman that I asked for because he had sold my husband a new truck in Feb and we were pl when I went to purchase a new Tahoe. Dan Palmer was the salesman that I asked for because he had sold my husband a new truck in Feb and we were pleased with Dan. I wanted to say that Dan went above and beyond trying to find me the specific Tahoe that I was looking for. When we found that the vehicle had been sold by another dealer Dan had worked with me to buy a Tahoe that was on the lot. I bought one and I am so happy with it. Dan is very pleasant, has a great personality and made my entire experience a happy one. We have bought a total of 5 cars from Clay through the years. I would recommend Clay to anyone looking for a vehicle and especially for them to see Dan. All I can say is that he is the BEST in all aspects of sales and provided me with total quality customer service. More

I would like to report a negative experience that I had at the dealership that I bought my car. I was there yesterday for my first oil change and I stopped by the sales room to say hello to the salesperson at the dealership that I bought my car. I was there yesterday for my first oil change and I stopped by the sales room to say hello to the salesperson that sold me my car. The salesman proceeded to berate me over the not so positive survey that I completed, stating that he has not been able to collect "Hyundai bonus money" because of receiving a low score. I was not expecting this treatment and felt very embarrassed being humiliated by the sales person. He was not professional and I probably will not go back there for service or my next purchase. I am also planning to contact the general manager of the dealership as well. I expect a response from Hyundai for the negative treatment that I received at this establishment. More

over priced and unethical in the service needs. turned out by going to a garage we got the same service at a fraction of the cost and had it verified we didn't need half of what the dealer service dept wa out by going to a garage we got the same service at a fraction of the cost and had it verified we didn't need half of what the dealer service dept was insisting we do. we were unhappy about the sales pitch and over sale of the service which was unnecessary. More

Went to this dealer for my 60K Hyundai Elantra service. They seem to have done a pretty decent job. I shopped around with several other dealerships. All of them quoted a price for the 60K service + timing They seem to have done a pretty decent job. I shopped around with several other dealerships. All of them quoted a price for the 60K service + timing belt change upwards of $1K ! Imagine buying a car because of its low cost and ending up paying so much for the servicing. At Clay, I ended up paying a total of $750 for the 60K service + timing belt change + new radio antenna. While the price might be a bit more (about 200-300 more I might say) than other mechanics, I think its important to have these bigger thing done at a dealership. My previous experience was with Tom Hyundai in Newton which was terrible: for 30K service, the guy was haggling upwards of 800K for the 30K service, and they destroyed my gearbox. I had so little faith in them that I got an independent mechanic to fix things for me again, at my own expense. I waiting lounge is quite comfortable. I deposited the vehicle at 8:10am on a Saturday, waited, and picked it up at 2:30 or so. The folks are quite polite and reasonable. I had recently done an oil change elsewhere, and they were nice enough not to charge me for an oil change I didn't need. They even have free coffee/capucinno etc vending machine, as well as a nice 42 inch TV showing CNN. Highly recommended. More

Wife and I went into the dealership this past weekend and wound up buying a demo Veracruz. I had worked in the car sales industry years ago and so asked a few questions to sniff out whether the sales associ wound up buying a demo Veracruz. I had worked in the car sales industry years ago and so asked a few questions to sniff out whether the sales associate was on the level. He absolutely was. The no pressure sales approach was 10 times better than what you'll find right next door at Boch. These folks are on the level. Do your homework, come in with a realistic price and you'll walk away happy. I was very happy with the price, the vehicle and the service. Also the lounge was nice -- they must've refurbished it since one of the older posts since I spent about 30 minutes watching the Pats on a big screen tv (the Bruins were on the smaller tv) while drinking free hot chocolate. Not to mention that the Veracruz blows away the Highlander (don't care forthe body style), Pilot or CRV. More

After liking the Camry, I decided to look at the Sonata at Clay as they are the largest Hyundai dealer in the area. Pat Ford was very patient and knowlegeable. I liked the car. He let me know that they wer at Clay as they are the largest Hyundai dealer in the area. Pat Ford was very patient and knowlegeable. I liked the car. He let me know that they were a volume dealer and would beat anyone on price. I made a rediculous offer which was accepted,and bought the car $500 under invoice, which was 5k less than the Camry, and got a good trade. I liked their no pressure approach and they were close to the best financing, so I let them finance. No comment on service yet, but I do reccomend them for sales without reservation. No fancy customer lounge or even a decent coffee machine, but an excellent buying experience. Make sure you give the process plenty of time. More

We have already purchased 2 vehicles from this dealership and went in to trade in our 2006 Tucson for an Elantra.We discovered that we were more than a little upside down on our trade. This was a little diss and went in to trade in our 2006 Tucson for an Elantra.We discovered that we were more than a little upside down on our trade. This was a little dissapointing as we realized we probably didn't make the greatest of deals the last time in. Ok, lesson learned. Moving on, we spent the better half of an afternoon trying to make a deal and left the dealership with an offer but no papers were signed. During the ride home we decided that this was not a great deal and called and cancelled the proposed transaction. End of story, we thought. The next day I get a call from Ricardo who would really like to help us so he sweetens the deal. However it wasn't sweet enough so we negotiated back and forth for a couple of days. Ricardo had to keep checking with his boss (chris)and I had to keep checking with mine (wife). I made my final offer and Ricardo said he'd check with Chris. The next day Ricardo calls with their final offer which was about 400 more than mine so we accepted. We made an appointment to come in on Thursday the 3rd for as Ricardo states to get all the paperwork done and both of us have to be there. This is where it starts to get sketchy.We arrive on Thursday and pick out the color. Ricardo asks for a check to hold the deal so we gave him one. He then says we can pick up the car on Saturday at 2pm. Ok we ask but I thought we were here to sign papers. He says no we already have your signature on file and we'll finish on Saturday and by the way we only need your wife here.So why did you need both of us here I ask and he says to help pick out the color.Well I didn't need to drive 30 miles out of my way to pick out a color. Saturday comes and my wife arrives at Clay Chevrolet and Hyundai to pick up the car. Ricardo meets her at the door and says "I just tried calling you but you can't pick up your car today" Why she asks, "because the wholesaler hasn't signed off on the trade and he won't be back until Monday". "You can pick it up on Monday". So Monday arrives (today) I call Ricardo to let him know we are on our way and he says he needs to check if it's ready and he'll call me right back. That's the last I heard from Ricardo. A few minutes later Chris the manager calls me and says we can't do the deal as agreed upon. The wholesale market has changed and unless we come up another 1500 dollars the deal is dead. Are you kidding me. We debated for a while but bottom line I could not force him to sell me the car at the agreed upon price. So buyer beware at Clay Chevrolet and Hyundai and make sure you get your deal in writing because INTEGRITY is non-existent. More

I contacted this dealership by e-mail looking for pricing on a car. They did respond but said they didn't have it in stock so they weren't interested in giving me a quote. I bought a car from another deale on a car. They did respond but said they didn't have it in stock so they weren't interested in giving me a quote. I bought a car from another dealership that was willing to sell me what I want, not just what they have on their lot. More