Nucar Hyundai of Norwood

BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service Manager, had no idea how to fix my son's car when it came into the lot. That is what he stat BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service Manager, had no idea how to fix my son's car when it came into the lot. That is what he stated. It is a 2010 Hyundai Genesis. My son was backing up out of the grocery store when the bolt holding the rear differential in place broke causing substantial damage to the drivetrain. All this happened in a grocery store parking lot!! Just backing his car up - that's all put it in reverse and the bolt snapped. Called AAA had it taken over to Clay - BIG MISTAKE, BIGGEST MISTAKE WE EVER MADE!!! Maloney said he had no idea how to fix it, never saw it before. Then because my son's rims had some scratches on them Maloney said that my son was abusing his car!! He called Hyundai and told them my son abused his car. No, just because you have some scratches on your rims does not mean you abuse your car. He has plenty of tread in his tires and nothing wrong with his clutch. He was backing out of a grocery store parking lot after working all day at his computer job. IF YOU GOOGLE HYUNDAI bolts breaking - YOU WILL SEE TONS OF HYUNDAIS have this problem!!! So Maloney made this big thing up stating my son abused his car and now Hyundai will not warranty the car even though THEIR bolt broke and caused all this damage. Maloney claims he never told Hyundai the car was abused yet in all the records when I speak to Hyundai on the phone it is Maloney and one other Clay Service Employee saying bad things over and over. We had the car taken out of Clay's lot and we are in legal now. The AAA guy taking it out of Clay's lot says how can anyone state abuse? The AAA driver then says to me, look at the tires, look how good of condition they are in, he shook his head and says they have no idea what they are talking about and said it is too bad you took it to Clay Hyundai. He stated that they are totally wrong. THIS HAS BEEN NOTHING BUT A TERRIBLE EXPERIENCE FOR OUR ENTIRE FAMILY AT CLAY HYUNDAI. More

Friendly knowledgable staff. Price was great. Very good delivery as salesman spent a lot of time reviewing vehicle. It was a pleasure to have someone that knew the vehicle. delivery as salesman spent a lot of time reviewing vehicle. It was a pleasure to have someone that knew the vehicle. More

Both Chris and Patty went over and above to insure I was taken care of after the sale. It was late in the day and they managed to change my registration and get an inspection sticker on my car. Hats off to taken care of after the sale. It was late in the day and they managed to change my registration and get an inspection sticker on my car. Hats off to both of you More

Edwin was very helpful to me in getting my car into the shop quickly for repair. Clay has been servicing my car since I purchased it in 2008. Their service is outstanding. shop quickly for repair. Clay has been servicing my car since I purchased it in 2008. Their service is outstanding. More

This is the 4th time my family has bought a car from Clay chevy/hyundai and we are completely satisfied every time. This time it was myself that bought a car and I was beyond happy with my experience. Brian chevy/hyundai and we are completely satisfied every time. This time it was myself that bought a car and I was beyond happy with my experience. Brian Greeley was the salesman that helped me and was very attentive and listened to every thing I was looking for in my new car, he went above and beyond to get me the exact car I wanted and I LOVE IT! From the minute I walked in to the minute I left I was comfortable, they didnt jerk me around and were very fair, Im extremely pleased with this past transaction and will go back to Brian Greeley at Clay for my next car. Sometimes buying a new car can be a hassle and full of unnecessary stress and each time I have went to Clay it has been the opposite, Ive had a very pleasant experience and will definitely recommend my family and friends to Brian. More

No-nonsense sales experience. My wife and I had visited multiple other dealerships in the area, over a two week period, and were not happy with the service or attitudes of the sales staffs that we dealt wi multiple other dealerships in the area, over a two week period, and were not happy with the service or attitudes of the sales staffs that we dealt with. Scott was incredibly personable and was very easy to work with. Within one afternoon (and a relatively short time frame), we found a vehicle, test drove it, negotiated a price, and processed all the paperwork. This was one of the better car buying experiences that I have had. More

Had remote keyless entry install. Recieved next day Had remote keyless entry install. Recieved next day service (outstanding.) Price was $10 less then Bernardi's quote months ago. Why? Very satisfied Had remote keyless entry install. Recieved next day service (outstanding.) Price was $10 less then Bernardi's quote months ago. Why? Very satisfied with service. More

Brought in for winter special with coupon. Bill called after drop off, and advised of other servics and prices for same that should be performed. Discussed and opted for some of the other services. Requ after drop off, and advised of other servics and prices for same that should be performed. Discussed and opted for some of the other services. Required car remain overnight, provided rental car. Shuttle service was expedient with a very friendly driver. More

Clay Chervrolet's employees treated me like gold! From the moment I arrived, I was treated with kindness, friendly smiles, and extreme helpfulness. I had driven to the wrong entrance but they drove my ca the moment I arrived, I was treated with kindness, friendly smiles, and extreme helpfulness. I had driven to the wrong entrance but they drove my car to the correct location for me. They were adjusting the roof rack of my Traverse and when they detected an error made by the dealership that installed the roof rack, several mechanics collaborated and worked and worked to get the situation corrected. I received updates while I waited in the comfortable, clean, brand-new waiting area complete with warm cookies, vending machines, children's room (with brand new books and toys). The service reps were beyond helpful and friendly. The mechanic even offered to wash my car when they were done fixing the problem... And they didn't even charge me. I always go there for oil changes and routine maintenance and after experiencing how inattentive and negligent other dealerships can be, I will only go to Clay from now on! I highly recommend their knowledgeable staff, comfortable waiting room, friendly service, and trustworthy mechanics. More

I went in for an oil change. I was in and out in less than an hour. Bill was excellent. I would recommend them for sales and service. than an hour. Bill was excellent. I would recommend them for sales and service. More