Nucar Hyundai of Norwood

Once again, they exceeded my expectations!!! I've leased from Boch (Clay) Hyundai three times. The first time was in 2015. The first time I went into (then Clay) Boch Hyundai, my wife wanted me t I've leased from Boch (Clay) Hyundai three times. The first time was in 2015. The first time I went into (then Clay) Boch Hyundai, my wife wanted me to go alone because she hated seeing how upset I would get by getting screwed around with, "numbers games", wasted time, and yearning for that piece of my life back, as well as my dignity. Summary: All 3 lease experiences were amazing! I am incredibly surprised and can truly call myself a loyal customer. Thank you, Wassim, Chuck Kallis, and Justin Boyd for changing my impression of the car buying/leasing experience! (You may want to just jump to the bottom... Something interesting happens...) --- 2015 Lease #1: Exceeded Expectations However, I went in with my guns blazing the first time, and then ended up walking out scratching my head with a smile wondering why I actually felt like I got the deal I originally asked for with even some extras. At that time I signed the paperwork with Wassim when he was in finance. I actually asked for his card before leaving because I was so pleased -- that has NEVER happened before. 2015 Santa Fe Ownership #1: Exceeded Expectations Then, the amazing part is the Hyundai Santa Fe exceeded our expectations in sheer functionality and features. I am an engineer. I tend to pick up on technical details. Even the technology and subtle features of the Hyundai innovation impressed me -- that hasn't happened with a car I've had since I first bought a new VW Passat in 2002. Then the impression continued through follow up surveys that seemed genuine in asking real questions. So, I provided real feedback. I was incredibly impressed that the actual Hyundai Engineering team subsequently contacted me for more information to help them improve their design. And I'm sure it wasn't just my feedback, but I was blown away to see several of the features I mentioned were redesigned/adjusted/improved in the 2018 Santa Fe I got at the end of that lease... See below :) 2015 Santa Fe Service #1: Exceeded Expectations I'm always waiting for the other shoe to drop on every "service contract" I tack onto my purchase. There is always a catch that works in the dealership's favor. "The nail went through the _wall_ of the tire... that's not covered. Only when it goes through the tread". But again I was incredibly surprised that over the course of 3 years having the lease, I literally did not get charged for anything I didn't expect. And the most amazing part was that one time my au pair hit something that caused the wheel well lining (plastic guard around the inside of the fender) to come off and it was dragging on the tire. I was so upset because it wasn't covered and I thought it would cost $150+ to fix it. The service manager (sorry, can't remember his name because it was several years ago) took a look and quoted me something in that range: $150. GAH! I said fine.. go ahead and do it. Only 10 - 15 mins later he said "It's all ready to go." I got out my card to pay. He said "you know what... I also checked our cost on the part. It's basically negligible. And it only took 10 mins. So, I'm not going to charge you _anything_" (xxx?!?!?!?) I was literally in shock trying to make sure I understood what he said and didn't miss some other angle where he got me in a pinch. I reached out and asked if I could shake his hand -- "Thank you. I promise I'll be back." He really did make my day. And for no reason. I didn't even ask for a lower price. It was my au pair's fault. I couldn't say anything about expectations... But yet I left feeling amazing. 2018 Santa Fe Lease and Service #2: Exceeded Expectations ... I can't imagine that anyone is still reading at this point. So, let's just say, I went back and signed another lease for a 2018 Santa Fe because of how much we loved the first one. Same great Sales AND Service experience. [PLEASE READ] 2019 Kona Lease and Service #3: Exceeded Expectations So we were shopping for a second car a couple years ago in addition to our second Santa Fe. I stopped by Boch Hyundai because of how pleased we were, and I was developing customer loyalty to them for the first time ever. Unfortunately, Wassim was there when I stopped by. I took the Tucson for a drive, but didn't really like some of the aspects. It felt like a cheap version of the Santa Fe that I loved. So, I made one of the worst mistakes by making the rounds at other dealerships and ending up with a Nissan Rogue. It had gotten tons of great reviews, blah, blah. It was comparable to the Tucson, same basic features, same pricing, etc... But my real reason for choosing it was because it was also Boch. So, I assumed the same Sales and Service. Long story short, I got screwed. At every turn I've been disappointed with that lease: * The service department finds ways to tack on a minimum of $400 each time I'm there for a routine service * They don't ask me before doing the repairs, then they say "we had to do it because of the inspection", etc. * I was the VERY first customer at the service department one day for a routine oil change. They said it would be 30 mins tops. No exaggeration, it was 3 hours later before I left. No explanation as to why it took so long. And they also couldn't explain the other issues I was having such as why the auto-lift tail gate opens, then automatically closed while I'm reaching inside. Nor why my Nissan Connect App won't actually connect to my car. And they found a few other things to tack on several hundred dollars. ... This happened on multiple occasions... And my au pair even called me one time and said "they told me I'm not allowed to leave. They charged $100s of dollars for stuff I don't know why... and it's been hours when they said it would be 30 mins and I have to get the kids from camp and they won't let me leave and the camp is even calling me asking why I'm not there" -- I am using utmost restraint to not use the real words I want to use to explain how I feel about how they treated her. My wife ended up having to call Nissan and the Camp (during work). I also had to call camp and my au pair (during work). And all because of the A__ H____s at Boch Nissan Service department. I was so disgusted by looking at that Rogue every day and feeling like I got screwed that I actually went to Boch Hyundai and talked to Wassim and Chuck to see if there was any way they could get me out of the last 5 months of my lease at Nissan since it is owned by the same company. Without blinking he said -- "Yes. Are you ready to do it now? Or do you need time? Just stop by when you are ready" -- no pressure!! I wanted to hug him. So in the end... I ended up getting out of the lease at Nissan (special circumstances I'm sure because of my horrible situation and my customer loyalty), and I can't tell you how happy I am with this new Kona! I didn't even know about it. But it matched the parameters I gave Wassim and Chuck. Wassim is now General Sales Manager -- congratulations! Well deserved, Wassim!!! Chuck is still there. And I had an incredible experience with the newly hired Justin Boyd that was amazing to work with. He admitted to me that I was his 4th contract there, so he wanted to apologize in advance if anything took too long. It didn't take any time at all other than the 30 minutes to unfreeze my credit report -- COMPLETELY MY FAULT, and renegotiating a couple details that were also things that I threw in at the last minute. They absolutely did their part in moving things along. And I think I still was in and out in less time than expected. And as an added bonus, I asked for extra features, Wassim said he can't do it because he'll lose money at the price I had to keep my payments. I said, let me just run an errand in the car and think about it. I came back and said "Ok. Fine. We can up my payments for it. Chuck said, Wassim decided that he wants your business more than the $20/mo. So, he said he's fine keeping the payments as they are and giving you the features." WHAT?!?!?!? GAH! I can't believe I am actually wanting to hug Wassim and Chuck again. (BTW: this was a feature for my wife -- "Happy wife, happy life", guys!) Thank you so much! --Wes More

Very Very good!!! Pedro, Wassim, and Beshara were very helpful all the way through the process. We ended up buying two new cars!!! Very happy. Thanks again Gary Pedro, Wassim, and Beshara were very helpful all the way through the process. We ended up buying two new cars!!! Very happy. Thanks again Gary More

Great Experience From the first phone call to the delivery of our new 2019 Sonata Sport the communication and friendliness of the Boch Hyundai sales team was great. A From the first phone call to the delivery of our new 2019 Sonata Sport the communication and friendliness of the Boch Hyundai sales team was great. A special thanks to Wassim Kalaf and Jose Mendes for making the lease a pleasurable experience. I could both of these gentleman to be an asset to Boch Hyundai. I would recommend Boch Hyundai to my family and friends. I live on Cape Cod and appreciated that Boch Hyundai delivered the car to my house, took off the license plates and put them in the trunk of the new car. At the dealership my wife and I were shown all the features of the car, and the business manager was thorough. Everything we experienced was AAA+. Thank you, A satisfied Customer More

AMAZING EXPERIENCE at Boch Hyundai!!!! My husband and I had the most AMAZING experience test driving and purchasing a 2018 Hyundai Elantra Value Edition at Boch in Norwood MA!!! Wassim Kafa My husband and I had the most AMAZING experience test driving and purchasing a 2018 Hyundai Elantra Value Edition at Boch in Norwood MA!!! Wassim Kafal and Marshall Jean were so very accomodating and KIND!! We have bought so many cars over the years and this was the BEST EXPERIENCE we have EVER HAD buying a NEW CAR!!! Thank you so much Boch Hyundai!!! YOU ROCK on so many levels!!! I LOVE MY NEW CAR!!!!! More

Client Care Manager--First Impression sealed deal I made an internet inquiry late in the evening on Hyundai's website re: 2019 Hyundai Santa Fe. At 8:30am the following morning, I was contacted via em I made an internet inquiry late in the evening on Hyundai's website re: 2019 Hyundai Santa Fe. At 8:30am the following morning, I was contacted via email by Daynna Dimarco, Boch's Client Care Manager. Her initial email & phone conversations with me were UNLIKE any previous car dealership experiences I have every had. She was very pleasant & prompt in her responses. She made "a connection" with me via email & on the phone which was the MAIN reason I continued to investigate purchasing my vehicle through Boch Hyundai. If she didn't have the answer, she got me the answer within minutes. Within 2 hours, I had several conversations/email exchanges with Daynna who then put me in touch with Boch's General Sales Manager, Wassim Kafal. Wassim was very pleasant & professional & provided me with excellent service. When I visited Boch the next day, Wassim had another salesperson take me out for a very lengthy & informative test drive of the 2019 Santa Fe. I then met with Beshara Gebara, Financial Manager--and this finance discussion was unlike any of my previous experiences as well! Beshara was very personable, sincere, straightforward & considerate of my time! Michael McShane was my Client Advisor/Salesman and he was excellent as well. Very thorough, informative and pleasant. From start to end I cannot say enough about my EXTREMELY POSITIVE experience with the entire staff at Boch Hyundai. As I mentioned, if it wasn't for my interactions with Daynna, I would not have pursued purchasing my vehicle from Boch Hyundai. Daynna is outstanding and excels at "making that positive initial first impression"--you have 5 minutes to make that Positive First Impression--Daynna did that superbly! As I have stated, EVERYONE whom I met with at Boch Hyundai exceeded all my previous car dealership expectations. My interactions with Boch Hyundai have left me with a renewed belief that NOT ALL Car Dealerships are filled with the stereotypical "sleazy, pushy, dishonest, salespeople" which I have encountered in all my previous vehicle experiences! Boch Hyundai's team gets an A+ from me!! More

Service Made appt via phone for oil change and inspection sticker. Appt was for 11/20/18 @ 0700. Arrived just before 0700. Went to desk. There was service per Made appt via phone for oil change and inspection sticker. Appt was for 11/20/18 @ 0700. Arrived just before 0700. Went to desk. There was service person there. I told him I had appt @ 0700. At NO time did he say that appts start at 0730. I asked how long it would be for oil change and inspection sticker. He then asked what time do you need to be out? I asked again how long it would be He said, first appt isn’t until 0730 and then he pointed to door with hours posted. I told him that I was given the appt of 0700 on phone and I didn’t just decide to show up at that time. I don’t know hours of service operations and that pointing to a sign was very unprofessional. I then asked if my appt. time was in his computer. He said.... yes. I had to ask what time was in the computer... he finally said 0700. Still the blame is place on the customer. I showed up for an appt I was scheduled for. I found this person’s demeanor to be very unprofessional and disrespectful. Never acknowledged the error of the company. If the person acknowledged the 0700 appt and made a slight attempt. No issue. Returned at approx 0720 and met with a different service person. Complete opposite interaction. 100% better. More

Amazed, a car dealer you love! I already owned a Hyundai, was looking to get a newer model and checked the local dealer where I have been servicing my car. My servicing experience w I already owned a Hyundai, was looking to get a newer model and checked the local dealer where I have been servicing my car. My servicing experience was great-thank you Christina and Dave! To be honest I wasn't expecting much from the sales visit because as a woman buying a car by myself, my past experiences have been generally not so great bordering on terrible. What a shock upon entering the dealership and encountering Jose who was very helpful, knowledgeable and not pushy! When I got serious about buying, the Sales Manager Wassim entered the picture. But not the usual routine. Wassim was straight forward and the price was great! I had previously checked prices with a car buying internet Hyundai dealership and the final quote was right in line. And when my trade in was appraised I was even more pleased. I decided to finance and the finance manager was also very helpful and not pushy about add ons. They gave me a rental at no charge while my car was registered and an aftermarket sunroof installed. The car was ready when promised and Wassim even had it detailed for me. Jose clearly explained all the car features to me. I could not be more pleased with Boch Hyundai! Thank you Jose and Wassim! I drove off with a smile on my face! More

Great Experience at Boch Hyundai I was in need of a new car and was interested in either a Hyundai Kona or Tucson. Michael met us outside and invited inside to see both cars (as it wa I was in need of a new car and was interested in either a Hyundai Kona or Tucson. Michael met us outside and invited inside to see both cars (as it was freezing out!). I decided I liked the Tucson better and there were some 2018's left in stock. Michael immediately prepped the car so I could go on a test drive and we spent quite some testing the features (including Michael teaching me how to use the backup camera to back into a parking space and learning how to manual shift. Poor guy didn't know what he was getting into with me!). Michael was so easy to work with and not at any point did I feel like he was trying to push the sale on me. I didn't feel pressured to buy but in the end, I bought a white 2018 Hyundai Tucson. Michael was extremely knowledgeable and helpful throughout the whole process. He was available by text to help me with some questions after the sale as I was trying to get my insurance straightened out. He was very friendly and I felt at ease working with him. Thank you Michael for making a difficult process not so difficult! More

Ask for Wassim & Michael Car buying is an imperfect (and frankly mostly broken) process. Wassim & Michael made this process better than I have ever experienced. They were fast Car buying is an imperfect (and frankly mostly broken) process. Wassim & Michael made this process better than I have ever experienced. They were fast with producing numbers, understanding of my budget and willing to work with me to try and find a solution. I will be back to them for my next car. More

Release of Hyundai Elantra Great comfortable experience releasing with Boch Hyundai. Previous experience at Belise that was uncomfortable and upsetting. All the staff at Boch ma Great comfortable experience releasing with Boch Hyundai. Previous experience at Belise that was uncomfortable and upsetting. All the staff at Boch made my family and I feel welcome, heard and cared for. They listened to my concerns and needs and worked with us to best suit them. I will continue to return to this dealership for any of my vehicle needs and have already begun recommending it! Thank you all for your help! More