Nucar Honda of Westford - Service Center

smooth and efficient Drop off was efficient, the service being done was explained well, and my car was finished ahead of the promised time. Pick up was also efficient and Drop off was efficient, the service being done was explained well, and my car was finished ahead of the promised time. Pick up was also efficient and nothing I had asked to be checked was forgotten. More

Always a great experience! I had a warning light start blinking while I was driving home one one of the cold, bitter nights. I called and was able to get an appointment within I had a warning light start blinking while I was driving home one one of the cold, bitter nights. I called and was able to get an appointment within 15 minutes (I needed a new battery). The Service Team is great -we have established a great rapport! I have 97K on my 3-year old Accord and have had no issues whatsoever! You have a customer for life! More

excellent service very convenient hours of operation. Serviced my car while I waited comfortably. Wifi/computer access helped make my wait productive. Easy in, easy o very convenient hours of operation. Serviced my car while I waited comfortably. Wifi/computer access helped make my wait productive. Easy in, easy out. Thanks Boch Honda West. More

recall I didn't know about I went in for my annual Mass inspection and found there's a recall on the driver's side airbag. I haven't even been notified by Honda of this recall y I went in for my annual Mass inspection and found there's a recall on the driver's side airbag. I haven't even been notified by Honda of this recall yet and Garrett informed me of it as he searched the computer for any recalls on my vehicle. While Boch doesn't have the recall parts as of yet, I think it's great that Garrett looked for recalls and let me know. More

I purchased a new 2013 CR-V from them last October. Now not even a year later I have rust spots on my hood and inside one of the doors. The spots all just started to come this last month (Aug 2013). They not even a year later I have rust spots on my hood and inside one of the doors. The spots all just started to come this last month (Aug 2013). They are fairly big about the diameter of a blueberry. When I went back to Boch Honda they said they could do nothing for me and blamed it on the way I drive. When I said that I also had a chip inside my door they blamed it on my 2 year old son. I have had other cars and all were used and NEVER had this problem!! For a company as big a them you would think they could at least fix the spots with a little buffing and some touch up paint. The manager was completely rude and would not even consider that something could of been wrong with they paint. Would not recommend purchasing a car from they at all, Now I have a 30,000 car which is not even a year old that needs a new paint job. More

I purchased a brand new CRV at Boch Honda West in Dec 2012.On 4/30/13 I brought the car in due to a recall.At the same time I asked if they sold a cleaner that I could buy to remove a tiny ink spot on th 2012.On 4/30/13 I brought the car in due to a recall.At the same time I asked if they sold a cleaner that I could buy to remove a tiny ink spot on the ceiling of the interior.I did not ask to have it cleaned.A repairman came out with a greasy, dirty, black rag and went to my car.I followed him along with another service rep.The repairman attempted to clean the stain with his filthy rag.He made a big black mark.He said "I made it worse."The other service rep and I looked at each other in shock.The repairman said nothing else and walked away.The service rep told me that because the stain is wet that it would have to dry.When I got home, the stain had left a black ring around the tiny ink spot.It was worse than when I brought it in.I telephoned the service dept. and spoke to the manager, Scott Poirier to explain what took place.He told me to bring the car in any time at my convenience for them to try to clean it again.I wrote an email to him explaining the same.The shocking email response I got was "WTFfffffff." It came from N.Karamouz.I promptly telephoned Scott to ask if there was an employee with that name.He said it was the Service Director and that he knew about the email.I told Scott that I no longer have respect for nor feel confident in their service dept. but that they would have to fix the mess that they made.I received a phone and email survey that I responded to explaining all that took place.On June 12/13 I brought my car back to have the stain cleaned.I explained to the Rep that wrote up my order about the stain and she told me that she knew about what had happened.I asked to speak with Scott Poirier.We met with him in his office.He aggressively told us that we had waited too long and that there was nothing they could do for us.He told us that my survey response was damaging and that thousands of dollars and jobs were lost because of it.His anger was evident and used my survey as justification.He then told us that we were no longer welcome there and that we could not take the car back there for service and that he had the right to deny service to us.He took this opportunity to take advantage of us personally. As a senior citizen in my 67 years, I have never been treated in this manner from any public service.We asked to speak to someone above him.He brought in the Service Director,N.Karamouz. Mr.Karamouz came in with an arrogant attitude, sat down and had no intention of introducing himself to us.My wife asked who he was and his name.He said "my name is Nima, here is my card."I showed him the copy of the email he sent with the "WTFfffff."He said "what's this......what the fafafafoooood??"They were taking us for idiots!We both got up and went to the main entrance to speak with the General Manager about what had just taken place.The GM said he did not know about any of this and for us to wait.We waited and he,the GM, returned to appologize.He had the stain cleaned..what Scott should have done to begin with and to avoid all the stress and aggravation that he caused us.The GM should have made S. Poirier and N. Karamouz apologize directly to us.We left the dealership with disappointment and even less respect and confidence than ever before.It is a disgrace to customers' dignity and to Mr. Ernie Boch who should know what kind of unprofessional service employees he has representing his name. More

I purchased my 2008 Honda Pilot at Herb Chamber's Honda in Burlington,MA because it was the closest dealer to me. I started having routine service performed at Boch Honda in Westford, MA when they op Honda in Burlington,MA because it was the closest dealer to me. I started having routine service performed at Boch Honda in Westford, MA when they opened as it was significantly closer. However, this dealership continues to recommend service that is of questionable need and sometimes outright unnecessary. Each oil change comes with an additional charge of $1.00 to "top off" the WW fluid reservoi. This charge is, according to one service advisor, "standard procedure." However, prior to the last two oil change visits, I topped off the reservoir to maximum and was still charged the $1.00 until I complained. They always seem to recommended that the tires be rotated when this is not necessary. It is done on a regular basis for no charge where I buy my tires. My point is that Boch Honda and Boch Automotive has many dealerships. If this is "standard procedure" on small items, I would believe the same policy applies throughout the Boch auto empire. I am in the market for a new Honda for my daughter. I know where I will not be shopping. More