Nucar Honda of Westford

Great Car Buying Experiance I was on the fence of buying my new car and the process was great. Got the details, available options, test drove and made a great offer. Done...I hav I was on the fence of buying my new car and the process was great. Got the details, available options, test drove and made a great offer. Done...I have a new car. More

Courteous, Knowledgeable, Willing to Go Above and Beyond Working with everyone at Boch Honda West was a pleasure from start to finish. They were extremely responsive, courteous, and worked to get me a great Working with everyone at Boch Honda West was a pleasure from start to finish. They were extremely responsive, courteous, and worked to get me a great deal that fit my budget perfectly. Though I had previously tried the vehicle I ended up with at other dealerships, no other sales representatives shared with me some of the vital features about my car that I learned at Boch Honda West (thanks, Jonathan!). Furthermore, the sales representatives were patient and respectful in every interaction - not hurrying my thought process/decision - and even stayed after hours to make sure all the details were were worked perfectly. I'm looking forward to working more with Boch Honda West in the future! More

Found My New Wheels My 2003 Honda served me well! Tim McLean, met with us, helped me figure out what I loved about my 03’ and helped me find the best car! Due to circumst My 2003 Honda served me well! Tim McLean, met with us, helped me figure out what I loved about my 03’ and helped me find the best car! Due to circumstances out of his control we were unable to complete the sale that same day, but he went the extra mile for us and two days later the car was ours. When we took delivery Tim met us, went over all the programming needs and while we met with Kirk, in finance, Tim set up my preferences. Lastly, Tim went over the details with me in the drivers seat, paired our phones, and reviewed all safety features as we drove with the lot of the dealership. Thanks to Tim and Boch Honda West, I’m the happy owner of a 2016 Honda Civic! More

An Uncomfortable "Mansplaining" Escapade Failed to provide transparency into the financing process, appeared bent on "winning," and demonstrated an uncomfortable sexist bias in trying to cha Failed to provide transparency into the financing process, appeared bent on "winning," and demonstrated an uncomfortable sexist bias in trying to challenge women's authority with "mansplaining." A few examples of Kirk's less an exemplary practices: 1. Failed to present monthly payment amounts without additional "optional" cost baked in (a scummy move designed to force the buyer into talking about maximum monthly payment so designed to extract every last penny, instead of helping the customer achieve a favorable rate). 2. Became uncomfortably forceful in trying to up-sell long term warranty to the point that he ignored three outright "No" answers and request to move forward with the process. Kirk was bent on "winning" and gave the impression that he was not genuinely listening or even remotely interested in providing customer with appropriate service. 3. Failed to provide the lending rates or even the name of the lender after multiple request to do so (another scummy move that may be due to simple error, ignorance, or in the worst case the intent to more hide rates in order to push the customer to a lender with which the dealer or individual has a "preferred" relationship). 4. Throughout the process, Kirk made multiple attempted to degrade positive factors about female customer and to challenge the authority of male customer. Recommendations: The dealership should look into auditing Kirk, providing training on transparency, customer service, and sexual harassment, and if Kirk fails to improve, remove him from customer-facing roles or all roles of employment. More

A great buying experience, loving my new car! I knew what vehicle wanted even before I walked in the door; I did a test drive previously and fell in love with the look, feel, and performance of th I knew what vehicle wanted even before I walked in the door; I did a test drive previously and fell in love with the look, feel, and performance of the CR-V. So can I get a super deal? I like to shop around; find who can give me the best deal and overall buying experience. Boch Honda West definitely did this for me! The first dealership I visited tried to pressure me into making a deal before I walked out the door (like so many do) and it left a very bad impression on me, to say the least. Boch was a like a ray of sunshine in comparison! Tim McLean was my salesperson, and he was not only knowledgeable about the car and it's many features, he even showed me things the previous dealership did not! No pressure; upfront about negotiating price/trade-in; just a general sense that the people who work here genuinely love what they do and seeing their customers walk away feeling good about their purchase made this an easy decision. I also had great help in the finance dept; Kurtis Tanguay was a joy to work with! He really went above and beyond for me in getting my bank financing straightened out after a bit of a pushback by my bank. Thanks Tim and Kurtis! Loving my new CR-V! I would definitely recommend Boch to my family and friends. More

Awesome sales-person, awesome car! If I could give him 100 stars I would! Adrian was extremely knowledgeable and excellent to work with. He provided top-notch customer service and made If I could give him 100 stars I would! Adrian was extremely knowledgeable and excellent to work with. He provided top-notch customer service and made sure we were 100% comfortable with our purchase. I would highly recommend going to Boch Honda and personally asking for Adrian, as you will truly enjoy your car-buying experience, (which can tend to be stressful), when working with Adrian! Thank you Boch and THANK YOU Adrian! More

nice salesman, typical manager I enjoyed ( if that’s the right word) my experience with Zack and CJ. idn’t feel very pressured. i don’t deal with car dealerships very much, but i di I enjoyed ( if that’s the right word) my experience with Zack and CJ. idn’t feel very pressured. i don’t deal with car dealerships very much, but i did get the impression (and this may be paranoia) that there was a bait and switch. There were. 2 cars that i had looked on two different days, but each time i inquired about these very good deals they “were already sold). i have afeeling this is nearly always the case. nevertheless i found a car that i wanted. I found Chris a little condescending, and once the car was purchased he reverted to a unfriendly, aloof sort. i’ll give it high marks because of staff More

Service charge for replacing power door cable-honda odyssey Recently I went to boch Honda west for replacing power door cable for my 2011 odyssey after calling service manager Rich and he told me labor will be Recently I went to boch Honda west for replacing power door cable for my 2011 odyssey after calling service manager Rich and he told me labor will be around $300... When service associate come with initial estimate for 6 hours labor and he adjusted to labor for $400 which is 3.3 hours labor. I was watching may car from windows and technician done completely in 2 hours and he purposely held my car to justify the timing. Totally rip off.... More

Easy purchasing experience Suzanne Sullivan was a pleasure to work with. She was the purchase really easy and with no pressure! She followed up and made sure we were happy! Suzanne Sullivan was a pleasure to work with. She was the purchase really easy and with no pressure! She followed up and made sure we were happy! More

He made it SO EASY!! Tim McLean was awesome! He found the exact car I wanted and had me out of there in just a few hours driving away in our brand new vehicle. This is t Tim McLean was awesome! He found the exact car I wanted and had me out of there in just a few hours driving away in our brand new vehicle. This is the second purchase I've made through Tim in 12 months, and next time I buy a car, I'm calling him! More