Nucar Honda of Westford

Used car purchase Zach and everyone I delt with were friendly and professional. The facilities are clean and easy to get to. The car was clean and ready when I went to Zach and everyone I delt with were friendly and professional. The facilities are clean and easy to get to. The car was clean and ready when I went to pick it up More

Amazing Kurtis And Zach and Bob(Robert) were really great ! And they did everything in their power to get me into what I wanted 𝑻𝒉𝒂𝒏𝒌 You Guys Kurtis And Zach and Bob(Robert) were really great ! And they did everything in their power to get me into what I wanted 𝑻𝒉𝒂𝒏𝒌 You Guys More

extreme patience with a picky couple extremely patient with my wife and i changing our minds more than once. spent a significant amount of time with us making sure we left happy. we have extremely patient with my wife and i changing our minds more than once. spent a significant amount of time with us making sure we left happy. we have bough 3 vehicles from tim and have never left unhappy. More

Excellent New Car Purchase Experience My Sales Consultant, Tim McLean, was awesome. He never pressured me and showed extreme patients in letting me see and test drive the different types My Sales Consultant, Tim McLean, was awesome. He never pressured me and showed extreme patients in letting me see and test drive the different types of SUVs. He listened carefully and identified the perfect car within my budget, very professional and helpful. Tim went out of his way going over all the new vehicle controls, setups, and indicators, as well as the warranties and guarantees. It was a nice easy calm experience, love my new CR-V, will definitely go back to Tim at Boch Honda West for our next vehicle. More

Excellent car buying experience by far! - Dan P Tim was extremely helpful, patient, very knowledgeable in answering all my questions with my purchase ! I will definitely recommend Boch Honda West Tim was extremely helpful, patient, very knowledgeable in answering all my questions with my purchase ! I will definitely recommend Boch Honda West and Tim McLean to others on my positive experience! More

Terrible service. Spend your money somewhere else! I am very happy with my used Honda! The dealership experience, on the other hand, was terrible. I went to this location because they had the best p I am very happy with my used Honda! The dealership experience, on the other hand, was terrible. I went to this location because they had the best price on the car I wanted, not for the service. My sales person was Timothy Mclean, who has zero customer service skills. I felt that my concerns and request were not heard because I am a young woman. He did not tolerate any bargaining on price or warranty discounts, and almost refused to give me the warranty deal the dealership was advertising. When I first came to look at the car, he made me wait for 40 minutes while he looked for the car. He was unable to find it, and told me to come back another time to see it. I did not live close by, so this was an immense inconvenience and waste of my time. The next day, I learned the car was actually just in the service garage while I was there, and I could have seen it the first time instead of wasting my whole evening. Overall, Tim was rude and abrasive, and generally not helpful in explaining the warranty coverage and options. After I begrudgingly purchased the car, I was told Tim needed to drive the car to my local DMV to ensure I registered it and paid the sales tax - an unusual practice, in my opinion. Tim showed up two hours late to the DMV, and I had to wait with him for two more hours to finally get my car registered and be finished with the uncomfortable experience. During this time, he was not personable or friendly, and did not make the registration process any easier. When I test drove the car, I noticed the wheel alignment was off as the car was veering to the left. I requested that they realign the car before I received it. Tim apparently shrugged off my request and did not take me seriously, because when I finally owed the car and drove it for the first time the same issue occurred. I inquired with the service department and they said that an alignment had not been performed. Thankfully a sale manager suggested I get the alignment done locally and then offered to reimburse me for the cost. However, this was a prolonged experience as well. I had the alignment done in November and did not receive the reimbursement until February. I had to call the dealership SIX times in order to receive a check. Unacceptable. The whole experience has left a bad taste in mouth about Boch Honda West, and I definitely would NOT recommend. I don't know if this is how they treat all their paying customers, but I felt personally mistreated because of my age and gender. To not take a determined buyer seriously is a poor business choice. If the price wasn't right, I would have quickly left this dealership. Other reviews rave about their friendly manner and great customer service, but my experience was anything but. If you find yourself with Tim, request another sales person. If you are a woman, especially a young one, bring a man because I guess that is what you need for your voice to be heard at this rude, sexist dealership. More

Completely satisfied with the Professional Sales Service I have purchased my last three Honda's from Rick Petroff, the lasts being the 2018 Pilot. Rick is easy to work with, very professional and works with I have purchased my last three Honda's from Rick Petroff, the lasts being the 2018 Pilot. Rick is easy to work with, very professional and works with you to get the car you are looking for. My son's have also purchased their Honda's from Rick. I will go back to Rick the next time I buy a Honda an I recommend Rick to family and friends. More

Amazing Experience at Boch Honda West I had a great experience at this dealership! From the moment I walked in the door, the staff was friendly. I had tried a few other dealerships before I had a great experience at this dealership! From the moment I walked in the door, the staff was friendly. I had tried a few other dealerships before going to this one and felt like I was just a number at those locations, but at Boch Honda West, they genuinely wanted to help me find my perfect car. I got to work with Zach, Tim, Tom and Kirk while at Boch Honda West and they were all kind, professional and knowledgable about their cars and the purchasing process. I must tip my hat to Zach as he is an incredible salesman. He was the primary person that I worked with at this dealership and I cannot say enough positive things about him. He has a genuinely kind nature and knows a great deal about the Honda CR-V. When I settled on this specific car, he was a wealth of information and made me feel confident that I was making the right decision. I also appreciate that he did everything necessary for the dealership (pitching potential car packages/plans); however, when I expressed my personal purchase plan, he respected it and did not push me any further. This dealership is welcoming, respectful and will not make you feel rushed or forced into making a decision. The employees want to see you walk out of that door happy and with the car meant for you.That was certainly the case for me! More

Good Dealership Our overall experience of purchase of a new vehicle and trade-in of old vehicle was very good. Rick Petroff was our main guy; he was very helpful thro Our overall experience of purchase of a new vehicle and trade-in of old vehicle was very good. Rick Petroff was our main guy; he was very helpful through the process. Folks at this dealership are very professional and friendly. More

Great team Thanks to Rick Petroff for helping me purchase my new vehicle. Rick was very knowledgeable and gave me the attention any customer deserves to get! Th Thanks to Rick Petroff for helping me purchase my new vehicle. Rick was very knowledgeable and gave me the attention any customer deserves to get! Thanks for your professionalism! More