Nucar Honda of Westford

The worst car buying experience in all my life This was simply put the worst experience I have ever had at a car dealership and this is the third car I am buying now in 5 years. I setup an appoi This was simply put the worst experience I have ever had at a car dealership and this is the third car I am buying now in 5 years. I setup an appointment for a 30 minute time slot on a weekday to test drive a particular trim of the Honda CRV. I knew I had very little time and hence had requested a quick test drive of the car. When I came in for my appt on time, I was asked to wait for more than 15 minutes before finally being helped. After that they took another 20 minutes just to take a copy of my license and ask me a whole bunch of questions without the test drive. I never got around to a test drive and finally scheduled another appt for the following day for the test drive again. The next day again, despite my appointment, it took 10 minutes for someone to help me out. It was a different salesperson and they again started asking me all the questions from the previous day and again asked for my license to get another copy. Finally when we ready to go on a test drive, they did not have the car with the right trim readily pulled out and it took them another 15 minutes just to do that. My last visit was finally when I went to visit and ask them for a price for the car. Again, I setup an appt with my salesperson but when I went in at the time, he seemed to be busy with another customer and did not even try to get someone else to help out. I cannot understand why I was called in if he was going to be busy. I was asked to wait till someone else could help and after 20 minutes, when nobody helped, I spoke to the receptionist and expressed my frustration. A salesperson who was not busy and chatting with the receptionist immediately offered to help. I could not understand why he could not offer to help before I was frustrated. When he finally did help, he again asked for all my information and making a copy of my license for a third time. After all this, they were very pushy and aggressive when it comes to pricing their car, for a price that was nowhere the lowest price I had been offered elsewhere. Despite that, and despite making it perfectly clear that I did not intend to buy the car without understanding what other dealers were offering me, I found them to be very pushy of their price and an immediate decision on my part. I know this is what salespersons are expected to do, but this was not the same behavior I saw at some other dealers, and that made that experience so much better. The only good thing about them was that they allowed me to take my dog along on a test drive but so did a few other dealers. For that I give them two stars. More

Professional, I found my truck on cars.com and zack immediately showed me the amazing xtras the truck had and the benefits.he. also returned several questions I had I found my truck on cars.com and zack immediately showed me the amazing xtras the truck had and the benefits.he. also returned several questions I had More

Everyone was incredibly friendly and helpful. I was a first time car buyer and was nervous about the process. I stopped in in passing to test drive a car I thought I might be interested in and Adr I was a first time car buyer and was nervous about the process. I stopped in in passing to test drive a car I thought I might be interested in and Adrian was so helpful and friendly that instead of going to a dealership closer to my home I went back to work specifically with him. Adrian was incredibly patient with me as I asked a lot of questions and made sure I was leaving with a car I loved and was comfortable with. In addition, everyone else I worked with was great, from management and finance to service. More

Easy to work with and a good person My wife and I had a great purchasing experience with Tim. He didn't try to push a particular car on us and was very patient and responsive throughout My wife and I had a great purchasing experience with Tim. He didn't try to push a particular car on us and was very patient and responsive throughout the sales process. I will definitely recommend him to friends who are in the market for a car! More

Good experience Zach was very friendly and helpful. I appreciated his efforts to get the sale done quickly without too much hassle. It was a good experience overall Zach was very friendly and helpful. I appreciated his efforts to get the sale done quickly without too much hassle. It was a good experience overall. More

Tim is the best! We walked into Boch Honda West not knowing what to expect, and as luck would have it, we were greeted by Tim McLean. He is honest and kind and treats We walked into Boch Honda West not knowing what to expect, and as luck would have it, we were greeted by Tim McLean. He is honest and kind and treats his guests with courtesy and respect. We have enjoyed our experience at Boch Honda West and Tim's attention and care. More

Great job. Tim took good care of me. Honest guy, I recommend him to anyone. I’m already telling all my friends about Tim. Also a great sale person. Tim took good care of me. Honest guy, I recommend him to anyone. I’m already telling all my friends about Tim. Also a great sale person. More

Highly recommend Brian, such a great experience! Brian Lipomi(sales) and Robert Signori(finance) were absolutely fantastic to deal with. The entire process from start to finish was such a breeze. I h Brian Lipomi(sales) and Robert Signori(finance) were absolutely fantastic to deal with. The entire process from start to finish was such a breeze. I highly recommend Brian, he was very professional and made sure that I was 110% satisfied. I also live in NH, my car was delieveted with a full tank of gas and was very clean. I’m very impressed with Boch Honda West! Thank you! More

Horrible My partner and I walked into the showroom. The greeter was not very friendly. We were introduced to a sales person who was relatively new. He immed My partner and I walked into the showroom. The greeter was not very friendly. We were introduced to a sales person who was relatively new. He immediately wanted to gather all sorts of personal data. This was before he asked us what we were looking for. We told him that we just wanted to see some cars and review what he had that might meet our needs. He showed us a loaded new car. He had trouble making features work. We asked for "Pre-Owned" cars. He left. Returned with his sales manager. They said they had no cars that would meet our needs - used minivan. They did say they were expecting a new shipment in a few days. We could come back then. And we were ushered out of the dealership. It felt like we were given the bum's rush. We couldn't believe that they had no used minivans. More

Quick, easy and efficient I called in and was given a very low price on a Honda Pilot. turned out to be incorrect but giving the benefit of the doubt that it was not a sales ta I called in and was given a very low price on a Honda Pilot. turned out to be incorrect but giving the benefit of the doubt that it was not a sales tactic. Once i arrived, I was connected with Zach and it was great! I had shopped around at a few other dealerships and found Zach to be the most knowledgeable and sincere salesperson. I'd absolutely recommend Zach to anyone i hear interested in a Honda. More