Nucar Honda of Westford

Sleezy Tactics, Unprofessional Behavior I had been watching pre-owned inventory online for Boch West and Acton Toyota. We have had great experience with multiple cars from Acton Toyota, real I had been watching pre-owned inventory online for Boch West and Acton Toyota. We have had great experience with multiple cars from Acton Toyota, really low financing and simple process with them. We expected the same from Boch Honda. Went to test drive a pre-owned Accord on a Sunday. They didn't have anything of interest in my price range but we test drove a 2016 to get a feel for the ride. Sales person jumped into car with us (Acton Toyota doesn't do this), kept up the sell but I told him not interested in the model we drove. We wanted something with a sunroof, nothing on the lot had one, but we were given a quote of $1300 to install. (Toyota gave us the same price for a Camry.) Three days later, I get an online alert that a car i was interested in was reduced by $1000, now in my price range. I contact sales person, tell him I'm interested and come in for a test drive. Express interest in installing sunroof, and suddenly price goes up by $1000! We passed on the sunroof due to blatant lie. Gave deposit, and was told we would be given a finance rate shortly. When asked if I didn't accept their rate, was told I could just not sign the paperwork. What they didn't tell until days later is that I HAD TO FINANCE through them (no matter the rate) because it was a great deal on the car!!!!! This was not told to us up front before deposit was put down. I had time to research rates (found 3.5), told them I would NOT take the car at a rate of 5.6, which their finance person quickly called with a lowered rate of 4.9! Since the car was a great price with little mileage, we decided to go ahead and purchase, knowing that we could refinance immediatley with no penalty. Then, upon going back to sign the paperwork, we were intentionally left waiting for the finance guy for over 30 minutes. We finally told them we were leaving if they were too busy to take care of us right away. Because of their sleezy and unprofessional tactics, we will not be going back for service or any additional car purchases (we own 4 cars). More

Had very unpleasant buying experience ,Very disrespectful. Had very unpleasant buying experience ,Very disrespectful Sales guy. It was very annoying to talk to him. I found them to be very pushy of their pric Had very unpleasant buying experience ,Very disrespectful Sales guy. It was very annoying to talk to him. I found them to be very pushy of their price and an immediate decision on my part.I know this is what salespersons are expected to do, but this was not the same behavior I saw at some other dealers, and that made that experience so much better. More

Shady Terrible experience. Lookat a used car one day, willing to put down a deposit to hold until next day. Refused to hold it, went on less than 24 hrs lat Terrible experience. Lookat a used car one day, willing to put down a deposit to hold until next day. Refused to hold it, went on less than 24 hrs later and they increased the price by $1000 and would not budge. Salesman was unaccommodating and had support of manager! True definition of a used car salesman! More

Justin: Bad buying experience I stopped in to look at a used Pilot, as I was helping my son select a vehicle (he's away in the Army). I was just trying to compare it to a competit I stopped in to look at a used Pilot, as I was helping my son select a vehicle (he's away in the Army). I was just trying to compare it to a competitive Toyota model, not looking to buy at the time. I shared all this when I checked in and manager introduced me to Justin. Justin sat me down and started working me through his qualifying checklist. Who am I, what do I value in a vehicle -- we've all been asked these before, but again, I'm not buying the vehicle. I had also purchased one call and had our cars serviced there. I was in their system and a known customer. When he started asking financing questions, my patience evaporated. I said I just wanted to see/drive the Pilot. He took my license and was gone for at least five minutes and came back to tell he was then going to look for the car. When he "located it," he directed me out, handed me the key and proceeded to get in the car with me. I just wanted to drive the car, so I went along with it. He just kept trying to chat me up and build rapport. I couldn't get back to the dealership fast enough. He said we should go in and talk about what I thought. I told him again that I'm not going to buy it. We walk in and when he directs me to sit and he goes off to talk to a manager, I leave. As I'm pulling out, the manager stops my car and asks when my son is coming to buy the car. I said he probably wouldn't based on my interaction. He said Justin had to ride along due to insurance policies, but I drove multiple vehicles at Acton Toyota with barely a handshake and a copy of my license plate. Very disappointed in the entire experience -- especially given we have 2 Acuras and a Honda in the family (and other Hondas before that) -- and bought one of them at this dealership. Bad "sales consultant" and bad manager reaction. More

Awful! Scam artists! AWFUL AWFUL AWFUL! What a waste of time! These people are all about the money!! I went in knowing which vehicle I wanted to see, test drove it, and th AWFUL AWFUL AWFUL! What a waste of time! These people are all about the money!! I went in knowing which vehicle I wanted to see, test drove it, and then told the sales agent that I was already approved at a rate of 3.15 with my credit union. He tells my husband and me that he is sure they can get us a better rate, and we confirmed this with him TWICE!!! After waiting and finally getting to sales, the interest rate they present us with is 5.6!!! Are they nuts?! I declined their offer (after discussing and checking with managers regarding the rate I was told) and said I’d go through my own bank- THEN THEY SAID THEY WOULDNT SELL ME THE CAR IF I CAME BACK WITH A BANK CHECK TO BUY IT OUTRIGHT!!!! The audacity!!! It would cost me thousands more to finance with them! So I can only buy the car if I finance with them because they’d make more money off of me! Left there with no car and with my credit having been checked at 3 different banks when I didn’t even need it checked in the first place!!! Scam artists! I will be filing a consumer complaint to the Attorney General’s office! More