Nucar Honda of Westford
Westford, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
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Waited 1.5 hours for nothing My husband and I walked in on January 19 hoping to test drive an Odyssey. Clearly Boch Honda was having an event going on; we were initially asked by My husband and I walked in on January 19 hoping to test drive an Odyssey. Clearly Boch Honda was having an event going on; we were initially asked by a receptionist if we were there because of the mailing. When we said no, we were quoted a 25-30 minute wait to chat with a sales rep - this seemed 100% reasonable given that they were very clearly busy. The receptionist counted out the list and told us there were 10 people ahead of us waiting. 45 minutes later, we inquired on the state of the list and were told there were only 4 more people ahead of us - they had gotten through 6 people in that time. We expected maybe 20-30 minutes given that span, and decided to go ahead and wait since we really wanted to check out the Odyssey immediately following the Chrysler Pacificas we had just come from test driving, for easy comparison. We sat and continued to chat in the reception area, use our phones to search for more information on the two minivans we were intending to compare. After another 35 minutes it was clear things were quieting down, but nobody had yet come to call for us. We were on a deadline - we had a babysitter at home - so we thought we'd give it another 10 minutes before we left; that would leave us with just enough time to test drive, return, and drive home before our sitter had to go. 10 more minutes and nothing. When we went to the receptionist to have our names taken off the list, she told us it was a shame we couldn't wait because there was "only" one more person in front of us. She had JUST finished telling someone going on the list that "things are really moving now!" Clearly not, if it had taken them 45 minutes to get through 6 customers, and then another 45 minutes to get through 3. I was absolutely willing to make allowances given that they were obviously having a busy day, but the lack of attention paid and failure to have any form of formal system for people on the wait list was just unacceptable. Had we been quoted an accurate wait time, we would have opted to go test other makes on our list and come back to Boch Honda another day. Instead this completely blew up our entire test-drive venture and deadline, and we didn't get to test anything else that day - this completely left a sour taste in our mouths, and we will opt to take our Honda interests elsewhere. More
Excellent as always! From the minute I drive in I’m always greeted by a friendly customer service rep. This day it was a pleasant young woman (which I was glad to see) wit From the minute I drive in I’m always greeted by a friendly customer service rep. This day it was a pleasant young woman (which I was glad to see) with a warm and welcoming smile. She was patient, pleasant and knowledgeable. Helped me with my concerns and needs. More
Everything great Great salesman. Fast and very considerate of time. Everything was great highly recommended. Texting contact was awesome ,kailey was up front and very Great salesman. Fast and very considerate of time. Everything was great highly recommended. Texting contact was awesome ,kailey was up front and very informative, friendly. More
New car lease. The staff was phenomenal.. D'Sean(I hope I spelled it right), Kevin and Jerry are great to work with. I will definitely be back. The other staff from The staff was phenomenal.. D'Sean(I hope I spelled it right), Kevin and Jerry are great to work with. I will definitely be back. The other staff from receptionist to the finance person and everyone in between are fantastic to work with. Unfortunately I don't remember all of the names. Great experience. More
Great Service!!!! The service reps at Boch Honda West are really outstanding. I've had my Pilot in a couple of times the past few months and they have been extremely re The service reps at Boch Honda West are really outstanding. I've had my Pilot in a couple of times the past few months and they have been extremely responsive and have really helped me understand what's happening with my car. The service was completed on time and as discussed. No hesitation recommending them. More
Nice people Nice place to go for car maintenance. Friendly and helpful. Close to home and you can get an appointment easily. Great area to wait while your car is Nice place to go for car maintenance. Friendly and helpful. Close to home and you can get an appointment easily. Great area to wait while your car is being serviced. More
Left me wondering if they did the work I went in for an oil change because of a maintenance code. I apparently needed an transmission flush and to replace fluid in the rear differential. I went in for an oil change because of a maintenance code. I apparently needed an transmission flush and to replace fluid in the rear differential. They also needed to rotate the tires, seeing the pressure was low I specifically asked to make sure the tires were at the correct pressure. When I got the 2016 Pilot back over $270 dollars later the tires were the same and me wondering if they did the work. NOT HAPPY More
Waited for over 2 hours for an oil change! I had an appointment for an oil change and tire rotation, and when I got there I was told it could still be an hour. That was fine. The woman came out I had an appointment for an oil change and tire rotation, and when I got there I was told it could still be an hour. That was fine. The woman came out after about 45 mins to say they were doing a system update for the computer system, but that it wouldn’t take any longer than the oil change, and it should be done shortly. After 2 hours, I had to ask where my car was and what they were doing to it. 10 minutes later the woman came out and said it was all set, with no explanation, no apology, and no offering to comp any of my services. I asked her what took so long and if they could do anything to discount my services since it took almost 2.5 hours at that point. She talked to her manager and the service tech. She said that the computer system update took longer than expected due to issues, which was never communicated to me when it was happening (I would have told them I couldn’t do it because I needed to get to work). The manager gave me 20$ off, which although nice, I didn’t feel I should have had to ask for, and I do feel a larger discount should have been applied, if not a full comp for my services. The manager did not even come out to talk to me, even though he was right there talking with the service woman, he made her deal with it. She was very nice, and I know it wasn’t her fault, so I feel bad she had to deal w my frustrations, but she could have communicated better to me throughout the 2.5 hours (when it shouldn’t have taken longer than 1 hour total). I was very disappointed because I have done every service here, and bought the car here. I am never one to complain, but the way this was handled left a bad taste in my mouth. I will likely not go back to this location. More
5 stars! Got my first lease from Boch Honda in Wexford 3 years ago From Kirt. I knew it was only right for me to go back 3 years later.. and I was right Justin Got my first lease from Boch Honda in Wexford 3 years ago From Kirt. I knew it was only right for me to go back 3 years later.. and I was right Justin and Jeff put me in my perfect match of a car five stars across the board thanks guys!!! More
Excellent service Was in for regular maintenance oil change. While I was there they took care of a recall on my car. David is always professional and kind. It's nice to Was in for regular maintenance oil change. While I was there they took care of a recall on my car. David is always professional and kind. It's nice to take my car in for service and trust that it will be well cared for. More