Nucar Honda of Westford

My 2011 Civic was in for service and I was told the air My 2011 Civic was in for service and I was told the air conditioner needed to be replaced. I had definitely been ready to buy a new car and this con My 2011 Civic was in for service and I was told the air conditioner needed to be replaced. I had definitely been ready to buy a new car and this confirmed it was time to do so. While I waited for the diagnostic to be completed, I went to the showroom to see the new cars. Three salesmen were chatting at the counter. I asked if they had a brochure on the new Civics and one of them said they no longer carried brochures. I was NOT invited to check out the interior of a Civic, NOT given any information about the cars and basically was IGNORED. I am an 80 yr old female. I am mentally competent and financially able to buy a new car. Before I left the dealership, I related my experience to an Asst. Mgr.(?) who was sorry that my experience was so dissatisfying and indicated she would pass it on to the Mgr. She may or may not have done so. In any case, I just bought a brand new Subaru Impreza from a dealership that treated me with respect. More

Mean Sales manager Today i went to buy a Honda CRV negotiating price. I told my price to sales person. he recently joined and he went and got the sales manager who is a Today i went to buy a Honda CRV negotiating price. I told my price to sales person. he recently joined and he went and got the sales manager who is a awful guy. rude all the time and no courtesy. almost after 2 hour he was asking me a price and he agrees and pay check today he will make the deal. i know he did not have the Honda CRV maroon color. he said he will give that if i pay in check today. since i live 5 min away i went to get the check my family was sitting there. my son called me and said this sales manager came and told he cannot honor what he said. so i returned back to the dealer center and took and family and returned. this was bad experience at the dealer. He made me back down from the deal because of his passive aggressive comments and wasted my time and loosing the trust on him. Regards, Srini More

We had a great experience! Everyone was great, from the sales to the finance department. I have never purchased a Honda before. I love my car. They were very helpful determining the difference between lea sales to the finance department. I have never purchased a Honda before. I love my car. They were very helpful determining the difference between leasing and purchasing. More

The person who could help me often seemed to be out that day The vehicle itself was excellent, exactly as advertised, but two things detracted from the experience: 1) the price was $500 more than the advertised The vehicle itself was excellent, exactly as advertised, but two things detracted from the experience: 1) the price was $500 more than the advertised price, and 2) often when I called about some detail, the only person that could help me was out that day. Two people who were the most help were Ayoub (who spoke with me in person and by phone) and Katie Collins (who communicated with me by email). The person who was not so helpful was Drew, who several times took my calls, and was quick to promise but slow to follow through. More

I can't believe I was told that the thermostat was inside the radiator and the cost to fix would be 426.63 minus 127.00 if I were to have it fixed through your service department. Got 2nd opinion from a frie the radiator and the cost to fix would be 426.63 minus 127.00 if I were to have it fixed through your service department. Got 2nd opinion from a friend who is an auto technician. He did the job for me and the parts were only 34.36 from a part store.HUGE difference.Diagnostic fee should not have been charged. unacceptable. More

Great Service !!! BOCH Honda West has a great service center besides their dealership. Always professional, courteous and helpful. Very easy to make an appointment. BOCH Honda West has a great service center besides their dealership. Always professional, courteous and helpful. Very easy to make an appointment. Thank you very much ! More

Very Satisfied Customer My daughter bought a Honda Pilot and she is very satisfied with car. Last year I stopped by the Boch lot and saw the Passport. I really liked the lo My daughter bought a Honda Pilot and she is very satisfied with car. Last year I stopped by the Boch lot and saw the Passport. I really liked the look of the car. Boch West is very convenient for me so I wanted to buy the car if the deal was right. The show room was very impressive even with the Covid restrictions. All the employees were professional and pleasant. Robert took care of me and we closed a superior deal for the car. I would definitely recommend Boch to others. More

everything fine, missed coffee, greeted quickly, , inspection done within an hour. like that the car is waiting inside. the new cash better policy will take some time for me to a greeted quickly, , inspection done within an hour. like that the car is waiting inside. the new cash better policy will take some time for me to adj.= good cheerful service] thanks More

Brought my car to be serviced back in March and they ruined my car. I could write a book about my experience but it would be a waste of my precious energy since they do not care about the customer and a ruined my car. I could write a book about my experience but it would be a waste of my precious energy since they do not care about the customer and are some of the most Shady people I have ever dealt with . Showed no remorse and I will never return to them for anything ever again. More

Conveniently located and good service hours. Everyone in service department is professional, courteous and knowledgeable. For issues that require service at the dealership, this is a very good operation. service department is professional, courteous and knowledgeable. For issues that require service at the dealership, this is a very good operation. More