Nucar Honda of Westford

I have had a great experience at this dealership. Matt was awesome . He got me what I wanted in a new vehicle. In all they have a great team at West Boch Honda was awesome . He got me what I wanted in a new vehicle. In all they have a great team at West Boch Honda More

Pleasure to work with MattThe customer service was ok Pleasure to work with Matt The customer service was ok based on my previous experiences. I would like to see a better overall customer service experi Pleasure to work with Matt The customer service was ok based on my previous experiences. I would like to see a better overall customer service experience but i would recommend mostly because of the prices. More

I was very satisfied it was great to spoke with Matt Labrecque he is really professional good communication and smile guys I like his way to dealing with customers Labrecque he is really professional good communication and smile guys I like his way to dealing with customers More

Matt was a great help when purchasing my car. He made me feel comfortable and answered all my questions I had. He was professional, pleasant and very patient through the whole process. He was a pleasure to feel comfortable and answered all my questions I had. He was professional, pleasant and very patient through the whole process. He was a pleasure to do business with. Thank you for a great car buying experience! Lisa More

The place is well set up. Customer friendly. Very clean. Comfortable atmosphere. Everyone is very helpful. I would definitely go back. Also would highly recommend the dealership. Comfortable atmosphere. Everyone is very helpful. I would definitely go back. Also would highly recommend the dealership. More

Was told to come in anytime during business hours to cancel the gap insurance on a vehicle purchased here. Drive 40 minutes to be here on a day I had to take off. And was told sorry you'll have to come cancel the gap insurance on a vehicle purchased here. Drive 40 minutes to be here on a day I had to take off. And was told sorry you'll have to come back another day. It was no better on the day I got the car was at the dealership over 8 hours that day. I would not recommend this place to anyone. More

A year and a half ago, I purchased an Accord at Boch Honda West. My wife and I returned in December, 2020 with the objective of purchasing a 2021 Passport and had a poor experience--it was seemingly no Honda West. My wife and I returned in December, 2020 with the objective of purchasing a 2021 Passport and had a poor experience--it was seemingly not the same dealership. This time, Boch Honda West would simply not sell us the car or provide a quote. Here's more background: We visited the dealership on several occasions and had to work around a sales associate; by that I mean, he didn't align with us other than assuring his goal was to "make us happy." To that point, he and the dealership failed. We often couldn't reach him by phone and his follow up was nonexistent. We gave up trying to reach him for a test drive and called the dealership directly to schedule one, letting them know we had a hard stop; we were told the two cars we wanted to test would be ready and to simply show up. When we did, at the scheduled time, the cars were not ready and even worse, the second car was out of gas and the dealership couldn't find a key, along with some other nonsense. We finally sat down to begin purchasing the car and were informed by a different associate (someone identified as "from Finance") that they couldn't make an offer or discuss price, because the car in the color we wanted wasn't arriving for three days (it was in route). What sort of dealer doesn't want to sell a car? Or find us the car? Or make us a deal on a color they had in stock? Apparently, Boch Honda West. Ironically, when we arrived home, 20 minutes after leaving the dealership, we received a TrueCar quote from the very same dealership (we're talking Boch Honda West in Westford, MA), complete with VIN number, for the exact car (in the exact color) we wanted. A review of other customer comments here on DealerRater paint a mixed bag of Boch Honda West. Some customers seem to have good experiences, others, not. Clearly, this dealership needs improvement. For that, I hold management responsible and am giving Kevin Cregg, identified here as Management Dept., one star. As a longtime Honda customer, I have to say, very poor, Boch Honda West. I look forward to discussing my experience with Honda North America. More